Proven Machine Operator at Bakhlesa, adept in POS System proficiency and demonstrating exceptional teamwork and collaboration. Streamlined payment processes, enhancing customer service efficiency by 30%. Known for reliability, punctuality, and a results-driven approach, consistently exceeding productivity standards through innovative problem-solving and a customer-first attitude.
Hi, I’m
Karimchembela Chembela
Dar Es Salaam
Summary
Overview
7
years of professional experience
Work History
Dreams Hotel
Cashier Assistant
10.2019 - Current
Job overview
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Worked with other associates to support cashiers and management needs.
- Cleaned and sanitized cashier workstation and scanning area.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Bagged items securely to minimize breakages and reduce losses.
- Removed trash, swept, and mopped floors for professional appearance.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
- Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Collaborated with team members to maintain a positive work environment and boost employee morale.
- Retrieved items for customers and verified prices.
- Answered questions about store policies and addressed customer concerns.
- Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
- Supported store operations by assisting with tasks such as cleaning spills, organizing displays, or retrieving carts when necessary.
- Maximized productivity through multitasking capabilities while remaining attentive to detail during busy periods of operation.
- Participated in team meetings to discuss ways of improving store efficiency, customer service quality, and overall performance metrics.
- Replenished shelves regularly to meet customer demand and maximise sales.
- Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
- Trained new cashier assistants in company policies, procedures, and best practices for optimal performance.
- Trained new cashier team members in customer service and money handling processes.
- Streamlined payment processes by proficiently utilizing point-of-sale systems, cash registers, scanners, calculators, and other equipment as required.
- Contributed to increased sales by offering relevant product suggestions during checkout interactions.
- Helped clients transport large or bulky items into vehicles.
- Packed customer orders into boxes and bags, transferring to shopping cart.
- Monitored store for suspicious activity and reported security concerns for prompt action.
- Managed lines effectively by directing customers to open registers or assisting them with self-checkout machines as needed.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Used POS system to enter orders, process payments and issue receipts.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Learned duties for various positions and provided backup at key times.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Identified and resolved discrepancies and errors in customer accounts.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Set up new sales displays each week with fresh merchandise.
- Lifted up to Number pounds at once and used forklift to move heavier loads.
Gsm
Clener
03.2018 - 04.2019
Job overview
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Provided assistance to other staff members with cleaning of difficult areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
- Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
- Performed regular maintenance and repairs on various cleaning tools and equipment.
- Developed and implemented comprehensive cleaning plan for entire building.
- Showcased adaptability in adjusting work schedules according to changing demands from clients or management without compromising output quality levels.
- Supported facility operations with comprehensive knowledge of proper chemical usage, storage, and disposal procedures.
- Managed inventory levels of cleaning supplies efficiently while minimizing costs through strategic purchasing decisions.
- Reduced cross-contamination risks through adherence to strict sanitation guidelines in food preparation areas.
- Streamlined cleaning processes with the implementation of more efficient tools and equipment as needed within the industry''s best practices framework.
- Collaborated effectively with other departments to ensure seamless coordination and meeting essential deadlines for facility maintenance requirements.
- Operated industrial washing machines and dishwashers to clean linens and dishware.
- Replaced light bulbs and other electrical fixtures as needed.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Maintained floor cleaning and waxing equipment.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Used power scrubbing and waxing machines to scrub and polish floors.
Bakhlesa
Machine Operator
02.2017 - 01.2018
Job overview
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
Education
University of Dar Es Salaam Dar Es Salaam ,Tanzania
Bachelor Of Arts For Teaching from Social Psychology
02.2016
University Overview
Skills
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Patience and Empathy
- Cash handling expertise
- Store Cleaning
- Product Scanning
- Reliability and punctuality
- Flexible Schedule
- Cash Handling
- Critical Thinking
- Professional Appearance
- Payment Processing
- Merchandise Restocking
- Relationship Building
- Front Desk Operations
- Loyalty Program Promotion
- Productivity Standards
- Financial Reporting
- Recordkeeping
- Retail Operations
- POS System proficiency
- Preparing Bank Deposits
- Inventory Support
- Accounts Receivable
- Line Management
- Financial records management
- Mail Processing
- Accounts Payable
- POS Systems
- Drawer balancing
- Inventory processes
- Upselling strategies
- Cross-selling techniques
- Monthly Closing Process
- Upselling
- Reporting and metrics
- Honest and Dependable
- Adaptable and Flexible
- Customer Assistance
- Active Listening
- Reliable and Responsible
- Cooperative Attitude
- Cleaning and sanitizing
- Product restocking
- Cash Register Operations
- Payment Collection
- Cash Management
- Order Taking
- Team Collaboration
- Issue Resolution
- Cash handling and management
- Cash Register Operation
- Team Leadership
- Customer Relations
- Merchandise Packaging
- Creative Thinking
- Analytical Thinking
- Service Minded
- Work Task Prioritization
- Price Verification
- Identification checks
- Customer Transactions
- Security Monitoring
- Training and mentoring
- Price Identification
- Staff Supervision
- Social Perception
- Total Payment Calculation
- Account Invoicing
- Point of sale operation
- Point of Sale Software
- Bookkeeping Software
- Product Knowledge
- Product Recommendations
- Store merchandise stocking
- Cash register systems
- Shipment Procedures
- Call Response and Transfer
- Inventory Management
- Purchase assistance
- Product Location
- Transaction Balance Sheets
- Drawer management
Languages
English
Intermediate (B1)
Timeline
Cashier Assistant
Dreams Hotel
10.2019 - Current
Clener
Gsm
03.2018 - 04.2019
Machine Operator
Bakhlesa
02.2017 - 01.2018
University of Dar Es Salaam
Bachelor Of Arts For Teaching from Social Psychology
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