KADALA HASSAN
Arusha,Tanzania
Overview
15
15
years of professional experience
1
1
Certification
Work History
Reservations & Operations Manager
Kilaweni Tours Ltd
Arusha
10.2024 - Current
- Conduct Operational Crew meetings & Trainings
- Manage bookings: accommodation, Flight, Balloon, sea excursions
- Issue Clients' Permits/online Portals: TANAPA, NCAA & WMA/TAWA
- Preparing Safari Itineraries & quotations
- Conduct group tour briefings and maintain guest relations
- Preparing Operational Safari Files
- Responding to Agents and clients inquiries
- Preparing Confirmation Voucher for Travel Agents
- Manage group Allotments & Reservations
- Preparing groups Rooming lists
- Resolving clients' complaints
- Assist guests travel arrangements & provide travel advice
- Promoting, Selling & upselling tour packages
- Accommodation site inspections
- Assist Accounts team for EFD receipts & Payment Voucher follow up
Front Office & Reservation Manager
Weruweru River Lodge Ltd
Kilimanjaro
08.2022 - 09.2024
- Supervise, Direct and Coordinate all Front Office personnel & Reservations Activities
- Responding to booking inquiries (emails & phone)
- Sales and Upselling Hotel amenities
- Resolving guests complaints
- Check in and Check out guests
- Passing Information & updates to all Departments (HODs)
- Prepare Daily and Monthly Arrivals & departure reports
- Rates Updating and sharing to Clients (STO & Rack Rates)
- Monitoring Bookings Occupancy & Sharing Forecasting
- Hosting Tour Agents and Clients & Interpretation of hotel amenities
- Reviewing Guests Feedback
- Attending to Marketing and Management meetings
- Preparing Monthly budget
- Conduct Training
- System Night Auditing
- Conduct Duty Management Operations (Manager On Duty)
Products Development & Marketing Consultant (Part time)
Mocco Beach Villa Limited
Zanzibar
11.2019 - 04.2022
- Itinerary & Quotations Preparation for Excursions
- Product Branding Strategic Advisory
- Front Office & Hospitality Consultancy
- Reservations supervisory and monitoring
- Products and Services Standard Development (F&B, House Keeping, Front Office)
- Marketing & Promoting of Amenities
- Capacity building / staff training
- Services Standard and Deliveries supervision
Sustainable Tourism Consultant
Brilliance Tourism Consultancy Ltd
Arusha
08.2016 - 12.2021
- Provide technical assistance to key tourism stakeholders (hotels & Tour Operators)
- Coordination and Organising tourism projects and workshops
- Training and Recruiting upcoming tourism investors
- Searching for relevant data and information for tourism demand and supply
- Conduct awareness campaigns to local communities for domestic tourism
- Branding Consultancy
Tour Coordinator & Sales Consultant
Morani Tours & Safaris Ltd
Arusha
03.2017 - 06.2020
- Planning and preparing Travel Itineraries & quotations
- Book guest's accommodation, transportation and destinations
- Responding to booking inquiries
- Assist guests travel arrangement
- Promoting, Selling & upselling tour packages
- Conduct door to door marketing i.e. to boost domestic tourism
- Accommodation site inspection
Guest Relations and Operations Manager
L'Oasis Lodge & L'Oasis Beach Ltd
Arusha
01.2013 - 03.2015
- Coordinate all Departments and reservation Activities
- Assist with guest queries, check in & check out
- Resolving guests complaints
- Responding to guests & booking inquiries (emails & phone)
- Promoting and Upselling Hotels amenities
- Conduct daily Duty Management Operations
- Updating and sharing Rates to Clients (STO & Rack Rates)
- Monitoring Bookings Occupancy and sharing forecasting
- Prepare Daily and Monthly arrivals & departure reports
- Assisting and representing Senior Management
- Rooms inspection for Arrivals
- Prepare Daily and Monthly booking occupancy report
- Hosting Agents and Clients & Interpretation of hotel Products
- Reviewing Guests Feedback
- Attending to Marketing and Management meetings
- Prepare Monthly Budget
Tourism Conservation Officer (Internship)
Ngorongoro Conservation Area Authority (NCAA)
09.2011 - 11.2011
- Conduct tourism & Conservation Trainings and Seminars to all indigenous communities
- Interpretation of Tourism attractions to visitors
- Provision of Conservation education to main tourism stakeholders
- Promotion of Tourism attractions
- Customer relations with visitors
Park Warden Tourism (Internship)
Tanzania National Parks (TANAPA)
Serengeti National Park
07.2010 - 09.2010
- Guidance and Supervision of Rules and Regulations implementation within the Protected Areas
- Provision of Conservation education and awareness campaign to Communities adjacent to Protected Areas
- Guiding and Interpretation of tourism attractions to visitors
- Promotion of Tourism attractions
- Encourage local engagement into tourism activities
Education
B.A - Tourism and Cultural Heritage
University of Dodoma
01.2012
Advanced Certificate of Secondary Education -
Bishop Durning High School
01.2009
Certificate of Secondary Education -
Ndono Secondary School
01.2005
Primary Education -
Nsololo Primary School
01.2001
Skills
- Tourism & Hospitality Management skills
- Front office & Guest relations Operations
- Reservations Management Skills
- Travel Consultancy skills
- Problem and complaints solving skills
- Capacity building/Training skills
- Sales & Marketing skills
- Product Development skills
- Tour Operations Skills
- Events/Workshops Management skills
- Leadership Skills
- Research conduct skills
- Computer application skills
- PMS & POS Application skills
- Flexibility and Adaptability skills
Certification
- Leadership Certificate, University of Dodoma
- Research Conduct Certificate, University of Dodoma
References
- Mr. Singa Seif, General Manager, Kilaweni Ltd, 0769-508724, info@kilawenitours.com
- Mrs. Stella Cuthbert Swai, Managing Director, Weruweru River Lodge Ltd, 0762-526-631, stellaswai@gmail.com
- Mr. Anders Osterberg, Managing Director, L'oasis Jade Limited, +46 703 183 800, Anders.Osterb@live.se
Personal Information
- Age: 37
- Gender: Female
- Nationality: Tanzanian
Languages
English
Advanced
C1
Timeline
Reservations & Operations Manager
Kilaweni Tours Ltd
10.2024 - Current
Front Office & Reservation Manager
Weruweru River Lodge Ltd
08.2022 - 09.2024
Products Development & Marketing Consultant (Part time)
Mocco Beach Villa Limited
11.2019 - 04.2022
Tour Coordinator & Sales Consultant
Morani Tours & Safaris Ltd
03.2017 - 06.2020
Sustainable Tourism Consultant
Brilliance Tourism Consultancy Ltd
08.2016 - 12.2021
Guest Relations and Operations Manager
L'Oasis Lodge & L'Oasis Beach Ltd
01.2013 - 03.2015
Tourism Conservation Officer (Internship)
Ngorongoro Conservation Area Authority (NCAA)
09.2011 - 11.2011
Park Warden Tourism (Internship)
Tanzania National Parks (TANAPA)
07.2010 - 09.2010
B.A - Tourism and Cultural Heritage
University of Dodoma
Advanced Certificate of Secondary Education -
Bishop Durning High School
Certificate of Secondary Education -
Ndono Secondary School
Primary Education -
Nsololo Primary School