Justine Onyango Olang'o
Security Specialist
Arusha,Tanzania
Summary
Results-oriented Security Professional experienced in compliance and regulatory adherence, aligning operations with local and international standards. Delivered operational efficiency and enhanced market research capabilities through strong leadership and team management skills. Committed to driving performance improvements and fostering effective communication within cross-functional teams.
Overview
2
2
Languages
1
1
Certification
11
11
years of post-secondary education
22
22
years of professional experience
Work history
Branch Manager
GardaWorld
Northern Tanzania
Mar 2025 - Jul 2026
- Principal role: Strategic oversight and operational excellence of the GardaWorld services in the Northern Region. This role includes managing branch operations, driving P&L accountability, and ensuring high standards of service delivery to clients.
- Oversee the financial performance of the branch through effective Profit and Loss (PnL) management, including budgeting and forecasting.
- Monitor and manage operational standards at client locations in each region to ensure adherence to company policies and protocols.
- Lead and develop the regional operational team, ensuring effective training, communication, and performance management across all locations.
- Delivered exceptional service across GardaWorld operations in Arusha, Kilimanjaro, Tanga, Manyara, and Singida, ensuring client satisfaction.
- Cultivated strong relationships with existing clients, aligning services with their needs and driving growth opportunities to enhance retention.
- Develop strategies for new sales, as well as cross-selling and upselling additional services to existing clients.
- Create, implement, and regularly update Standard Operating Procedures (SOPs) to ensure consistent and efficient service delivery in each region.
- Ensure compliance with company policies, industry regulations, and international certifications such as PSC.01 and ISO 18788.
- Actively engage with key stakeholders, including clients, unions, and regulatory authorities, in all regions to promote the company and address concerns.
- Respond promptly to customer complaints and issues related to service delivery and workforce performance across the branch's operational areas.
- Led crisis response efforts, facilitating effective resolution and communication to mitigate operational impact in Arusha and surrounding regions.
- Coordinated with other branches for seamless service delivery.
- Implemented new training programmes for improved staff performance.
- Maintained inventory levels to meet customer demand without excess stockholding.
- Led team meetings to foster communication and collaboration.
- Reviewed and analysed sales data to identify growth opportunities.
- Developed and implemented strategies for increased customer satisfaction.
- Managed daily operations to ensure smooth running of the branch.
- Fostered a positive work environment, improving overall team morale.
- Ensured compliance with company policies, maintaining ethical standards.
- Resolved customer complaints swiftly, maintaining company's reputation.
Area Operations Manager
GardaWorld
Dar es Salaam
2024.05 - 2025.02
- Oversaw all elements of guard force operations, ensuring compliance with contractual requirements and effective execution of operational duties.
- Managed and coordinated operations functions for KK Security in Arusha and Kilimanjaro, ensuring seamless operational execution.
- Established and maintained statistical and chronological data for clients to evaluate performance levels and achieve KPIs agreed with KK Management.
Operations Manager
GardaWorld
Arusha and Kilimanjaro
2016.01 - 2024.04
- Managed all elements of the guard force operations, ensuring compliance with all contractual requirements and company procedures.
- Coordinated operations functions for GardaWorld in Arusha and Kilimanjaro, ensuring alignment with organisational objectives.
- Maintained statistical data for clients to evaluate performance levels and KPIs, supporting informed decision-making.
Operations Coordinator
KK Security
Arusha
2015.01 - 2016.01
- Lead the implementation of operational strategies contributing towards organisational growth.
- Assisted Operations Manager with departmental tasks to streamline workflow and enhance daily operations.
- Prepared reports accurately, aiding informed decision-making at higher management levels.
- Handled administrative tasks efficiently to support day-to-day operations.
Site Manager
Barrick North Mara Gold Mine
2008.01 - 2015.01
- Conducted workplace inspections, identified and rectified unsafe conditions, and ensured employees operated only in safe areas and with safe equipment.
- Ensuring that facilities and equipment are being used safely and that appropriate work methods are being applied.
- Ensuring that all safety devices are operable and emergency equipment/facilities are available for immediate use. These will include but are not limited to Refuge Chambers, Emergency Assembly Areas and first aid equipment.
- Ensuring compliance with all relevant Tanzanian Regulations in your area of responsibility. Report and take action on all breaches.
- Ensuring there is a means of identifying hazards and of conducting risk assessments to ensure protection of employees and property.
- Reported and investigated all workplace incidents and injuries in compliance with NMGM requirements, promoting a culture of safety.
- Ensuring the safety of all visitors and contractors in your area of responsibility.
- Monitored adherence to company safety policies and programmes to maintain a safe work environment.
- Trained employees to ensure competency for their tasks, enhancing overall workplace safety and operational effectiveness.
Security Trainer
KK Security
2007.01 - 2008.01
- Develop and maintain relative standards to all training packages for Security Officers, Supervisors, Field Officers, Crews and Crew Commanders as well as Controllers.
- Ensured effective and efficient administration of training programmes.
- To oversee the administration of training programmes and posting of training instructions to various sections/positions within the company area of operations.
- Posted training instructions to relevant assignments promptly.
- Organise for acquisition of adequate training aids for any training programme.
- Evaluated training programmes and provided feedback to director of training for continuous improvement.
- Conducted interviews and selections with fairness and transparency based on qualifications.
- Reviewed job/position applications to verify necessary requirements were met.
- To assist the Operations Department on any other operations that need the professionalism.
- Completed additional tasks from superiors to support team objectives.
Supervisor
KK Security
Arusha, Tanzania
2006.01 - 2007.03
- Supervised all security personnel on duty within assigned area, ensuring compliance with protocols.
- Ensuring that security personnel are briefed and equipped for their forthcoming shift.
- Commanding a day or night shift of the operations.
- Implemented and audited systems, procedures, and work instructions to enhance operational consistency throughout the shift.
- Conducted daily inspections of all posts in the area and completed observation and condition reports.
- Ensuring that every guard manned post has appropriate post orders suitable guiding him to perform the assigned duties consistently.
- Reported and documented abnormalities that could disrupt operations or remuneration, ensuring swift communication with the Operations Coordinator / Operations Manager.
- Confirming payroll and payroll related documentation through accurate verification of timesheets and signing the compiled documents from payroll department which make up the payroll.
- Provided KK management with timely intelligence on potential threats from external and internal sources.
- Investigating any crimes through a fair and committed manner in order to determine justice without harbouring any personal or sentimental attitudes.
Security Officer
KK Security
2005.01 - 2006.01
- Ensured client safety and asset protection through effective security measures.
- Provided assistance during fire safety checks, improving overall workplace safety.
- Coordinated with other officers on shift changes smoothly and effectively.
- Assisted in emergency evacuation drills, ensuring all staff understood procedures.
Education
Certificate for Secondary Education Examination - Secondary Education
Ratta Secondary School
Kenya 2000.01 - 2003.11
Certificate for Primary Education Examination - Primary Education
Ratta Primary School
Kenya 1992.01 - 1999.01
Skills
- Security industry experience
- Regulatory compliance expertise
- Regulatory compliance knowledge
- Operations management
- Branch operations
- Operational strategy
- Operational efficiency
- Budget oversight
- Project Management
- Technical skills
- Software Proficiency: Microsoft Office (Word, Excel, Power Point, Outlook & Email)
- Technical report writing
- Cross functional collaboration
- Team Leadership
- Staff management
- Employee training
- Customer relations
- Sales strategy
- Effective communication skills
- Organisational awareness
- Decision-Making authority
- Ethical decision making
- Administrative management
Certification
- June 2019, Essential Management Skills– International Business Management Institute
- April 2015, We care Training– Barrick North Mara Gold Mine, North Mara
- Feb 2012, Courageous Leadership Training– Barrick North Mara Gold Mine, North Mara
- Nov-Dec 2006, Basic Instructors Course – KK Security Nairobi
- April-2006, Management/Supervision Training Course – KK Security Arusha
- Dec-2004, Basic Guard Training Course – KK Security Arusha
Languages
English
Kiswahili
Referees
Available upon request.
Hobbies
Football: I like watching football, local and international, Travelling: A fan of travelling and exploring new adventures, Reading: A fan of travelling and exploring new adventures
Affiliations
- Football enthusiast (local and international). Travelling and cultural exploration. Reading and continuous learning.
Accomplishments
Professional Certifications & Leadership Training
- Highfield Level 3 International Award in Delivering Training (IADT) – Highfield Qualifications, 2022. Certified in planning, delivering, and evaluating effective training programs and learner assessments.
- Essential Management Skills – International Business Management Institute (IBMI), 2019. Developed advanced skills in leadership, communication, team management, problem-solving, and organizational effectiveness.
- We Care Safety & Leadership Commitment Program – North Mara Gold Mine, 2015. Recognized for commitment to safety culture, employee wellbeing, and proactive workplace risk management.
- Courageous Leadership Training – North Mara Gold Mine, 2012. Completed leadership development training focused on accountability, safety leadership, decision-making, and leading by example.
- Basic Instructors Course – KK Security Group, Nairobi, 2006. Trained in adult learning principles, lesson planning, instructional techniques, presentation skills, counselling, and training evaluation. Awarded B2 Instructor certification.
- Management and Supervision Training – KK Security, Arusha, 2006. Specialized training in personnel supervision, operations management, and leadership of security teams.
- Basic Guard Training Course – KK Security, Arusha, 2004. Professional security training covering guarding operations, access control, incident response, and client protection services.
References
References available upon request.
Timeline
Branch Manager
GardaWorld
Mar 2025 - Jul 2026
Area Operations Manager
GardaWorld
2024.05 - 2025.02
Operations Manager
GardaWorld
2016.01 - 2024.04
Operations Coordinator
KK Security
2015.01 - 2016.01
Site Manager
Barrick North Mara Gold Mine
2008.01 - 2015.01
Security Trainer
KK Security
2007.01 - 2008.01
Supervisor
KK Security
2006.01 - 2007.03
Security Officer
KK Security
2005.01 - 2006.01
Certificate for Secondary Education Examination - Secondary Education
Ratta Secondary School
2000.01 - 2003.11
Certificate for Primary Education Examination - Primary Education
Ratta Primary School
1992.01 - 1999.01