Summary

Overview

Work History

Education

Skills

Languages

Jumanne Mohamed mfaume

References

Timeline

JUMANNE MOHAMED MFAUME

DAR ES SALAAM,Tanzania

Summary

Dynamic professional with extensive experience at Airtel Tanzania, excelling in customer relationship management and conflict resolution. Proven track record in training and mentoring teams, enhancing performance through strategic sales initiatives. Adept in data entry and effective communication, consistently driving customer satisfaction and loyalty. Committed to achieving results and fostering strong client relationships.

Qualified Agent with documented history of meeting and exceeding sales goals. Known for strong relationship-building skills and commitment to maintaining loyal customers. Excellent record of expanding market share, retaining customers and promoting new initiatives.

Overview

years of professional experience

6044

years of post-secondary education

Work History

Walking in Agent

Airtel Tanzania

Dar es salaam, TZ

05.2023 - Current

Assisted customers with inquiries and provided product information.
Managed schedules and coordinated appointments for service delivery.
Processed transactions efficiently using point-of-sale systems.
Handled customer complaints and resolved issues promptly.
Trained new staff on operational procedures and customer service standards.
Maintained organized records and updated customer databases regularly.
Supported marketing efforts by distributing promotional materials effectively.
Developed customer relationships and ensured satisfaction with services.
Provided customer service to clients through phone and email communication.
Responded promptly to customer inquiries and complaints in a professional manner.
Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
Responded promptly to customer service calls and inquiries from diverse groups of individuals.
Attended team meetings regularly to discuss updates on products, services and policies changes.
Assisted customers with placing orders, answering questions about products, pricing, availability, product uses and credit terms.
Maintained accurate records of all customer interactions, process customer accounts and file documents.
Participated in ongoing training programs related to job duties or responsibilities.
Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
Completed research to thoroughly understand client requirements.
Followed established procedures for processing returns, exchanges, refunds while maintaining high levels of accuracy.
Evaluated and identified opportunities to drive process improvements, positively impacting customer experience.
Utilized computer systems for tracking, information gathering and and or troubleshooting.
Actively participated in developing strategies for improving customer relations.
Upsold additional products or services when appropriate in order to meet sales goals.
Maintained accurate records of client interactions and transactions.
Reported regularly to senior management on client activity and business development progress.
Utilized CRM systems to track client interactions and progress.
Led training sessions for junior agents to enhance team capabilities.
Analyzed performance data to identify areas for improvement and growth.
Provided strategic advice to clients based on analysis and market knowledge.
Conducted market research to identify trends and opportunities in the industry.
Negotiated contracts and terms, securing favorable outcomes for clients.
Developed personalized plans to meet clients' specific needs and goals.
Maintained detailed records of all real estate transactions for future reference.
Kept abreast of regulatory changes and industry standards to ensure compliance.
Conducted due diligence on behalf of clients for various transactions.
Developed and maintained strong relationships with clients and stakeholders.
Monitored financial markets and advised clients on investment opportunities.
Implemented marketing strategies to attract new clients.
Facilitated communication between parties to ensure mutual understanding and agreement.
Reviewed and advised on legal documents to protect clients' interests.

Sales Supervisor

Selecom Tanzania

Dar es salaam, TZ

07.2021 - 08.2023

Supervised daily sales operations and ensured team adherence to company policies.
Trained new sales associates on product knowledge and customer service techniques.
Coordinated staff schedules to optimize coverage during peak sales periods.
Monitored inventory levels and collaborated with management for stock replenishment.
Conducted regular team meetings to discuss sales goals and performance feedback.
Resolved customer inquiries and complaints promptly to maintain service standards.
Analyzed sales data to identify trends and improve overall team performance.
Intervened in difficult customer situations to resolve issues quickly and efficiently.
Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
Processed cash, credit and check transactions with POS system and cash register.
Developed and implemented sales strategies to increase customer base.
Maintained relationships with customers through regular follow-up calls and emails.
Mentored employees in management of complicated sales, complex issues and difficult customers.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Planned and directed floor merchandising and display building to keep stock presentable and engaging to customers.
Conducted weekly performance reviews with the sales team to ensure goals were being met.
Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, and resolving customer issues.
Supported business performance targets to drive improvements in sales and customer satisfaction levels.
Created monthly reports on regional sales performance and presented to upper management.
Collaborated with management and executives and made strategy recommendations based on insights into sales operations.
Implemented procedures that improved accuracy of customer orders.
Analyzed customer feedback to identify areas where improvements could be made in products or services offered by the company.
Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases, and requisitions.
Identified potential opportunities for new business development activities.
Established clear expectations for quality control processes among staff members.
Developed incentive programs for top performing sales representatives.
Planned and coordinated staff training sessions for new and existing employees.
Identified key areas within store where merchandise displays needed to be fixed and items required restocking.
Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Led employee performance evaluations and rewarded top performers to retain quality personnel.
Organized and updated schedules to optimize coverage for expected customer demands.
Managed sales personnel, setting performance goals and strategies for attaining objectives.
Utilized CRM software systems to track customer interactions.
Recognized employee skill lags and closed gaps with enhanced training and personal mentoring.
Attended trade shows, conferences, and other events as a representative of the company's brand.
Assisted in developing pricing strategies based on market research data and competitor analysis.
Oversaw hiring process for new personnel within the department.
Exceeded targeted goals and quotas through upselling and strategic customer cultivation.
Coordinated with other departments to ensure smooth workflow.
Ensured compliance with company policies and procedures related to sales operations.
Negotiated contracts with suppliers to secure advantageous terms.

HR Intern

National microfinance Bank

Dar es salaam, TZ

08.2020 - 08.2020

Assisted in recruitment processes by screening resumes and scheduling interviews.
Facilitated employee onboarding by preparing orientation materials and conducting sessions.
Maintained employee records using HR management software for accurate data tracking.
Coordinated training sessions by organizing logistics and communicating schedules to participants.
Supported payroll processing by collecting and verifying timesheet information from staff.
Responded to employee inquiries regarding policies, benefits, and workplace issues promptly.
Conducted research on HR best practices to enhance departmental procedures and efficiency.
Participated in team meetings to discuss HR initiatives and provide input on projects.
Analyzed resumes to assess qualifications for open positions.
Assisted with the recruitment process by conducting initial phone screens and scheduling interviews.
Developed reports for HR team members to use during meetings and presentations.
Created job postings and placed them on various job boards and websites.
Maintained records of all personnel transactions such as hires, transfers, promotions, terminations.
Provided support in developing and maintaining employee files, including onboarding paperwork and other documents.
Worked closely with payroll department to verify accuracy of employee information.
Attended meetings with hiring managers to discuss staffing needs and strategies for filling open positions.
Organized events such as orientations, training sessions, benefits fairs.
Conducted reference checks on prospective candidates.
Conducted research on best practices in human resources management.
Managed the onboarding process for new hires, including orientation and paperwork completion.
Coordinated training sessions for new staff members and existing employees.
Helped with recruitment by posting job openings, screening resumes and scheduling interviews.
Organized and stored employment forms and information.

Education

Bachelor Degree in Human Resources Management - Human Resources Management

National Institute of Transport NIT

Dar Es Salaam, Tanzania

11.2015 - 08.2018

Mbezi Beach High School

Dar Es Salaam, Tanzania

Perfect Vision High School

Dar es salaam, Tanzania

Ruhembe Secondary School

Morogoro , Tanzania

Skills

Communication skills

Computer skills , power points, excel spreadsheet, management skills, driving skills,

Customer relationship management
Conflict resolution
Appointment scheduling
Data entry
Sales strategy development
Team leadership
Training and mentoring
Inventory management
Performance analysis

Marketing support
Problem solving
Effective communication
Attention to detail
Time management
Customer service
Physical fitness
Patience and calmness
Basic dog training
Weather preparedness
Leash management

Languages

English

First Language

English

Upper Intermediate (B2)

Swahili

Proficient (C2)