Julieth Msaki
Dar Es Salaam
Summary
Dynamic sales and customer support manager with a proven track record at BagamoyoHome, excelling in employee training and data analysis. Adept at fostering team collaboration and driving growth, I effectively resolved customer complaints, enhancing satisfaction levels and operational efficiency. Committed to achieving organizational goals through strategic decision-making and leadership.
Overview
10
10
years of professional experience
Work History
Manager, Sales and Customer Support
Bagamoyo Home
Dar Es Salaam, Tanzania
02.2024 - 05.2025
- Facilitated regular staff meetings to assess progress and pinpoint improvement opportunities.
- Developed training materials on effective communication techniques for new hires.
- Conducted sales team meetings to deliver feedback and motivate employees toward goal achievement.
- Analyzed customer feedback data to identify enhancements in customer support services.
- Supported sales team members, driving growth and fostering professional development.
Volunteer
FHI Company [Family Health International]
Dar Es Salaam, Tanzania
05.2015 - 01.2025
- Strengthened relationships among volunteers through team-building exercises.
- Organized and maintained accurate records of volunteer hours and donations.
- Attended weekly meetings to discuss progress and strategize future initiatives.
- Assisted staff with daily operations to enhance organizational efficiency.
- Guided fellow volunteers during shifts to improve service delivery.
- Supported community members by addressing their needs effectively.
Supervisor
Bora Enterprises Limited
West Kilimanjaro, Tanzania
01.2018 - 03.2020
- Developed and implemented operational policies to enhance workflow efficiency and accuracy.
- Directed daily operations of 15 employees, ensuring productivity and teamwork.
- Resolved customer complaints promptly to maintain high levels of satisfaction.
- Monitored employee productivity regularly to identify improvement opportunities.
- Conducted evaluations and terminated staff when necessary for performance management.
Education
Bachelor Degree - Industrial relations
Institute Of Social Work
Dar Es Salaam, Tanzania01.2015
Advanced Certificate - Secondary Education
Tegeta High School
Dar Es Salaam01.2011
Certificate Of Secondary Education -
Endument Secondary School
01.2008
Certificate of Primary Education -
Lasso Primary School
01.2004
Skills
- Customer service and sales support
- Employee training and development
- Data analysis and budget control
- Sales techniques and strategies
- Team leadership and communication
- Decision-making and staff management
Personal Development And Training
- Customer care and sales training, Institute of Social Work
- Computer courses, MS WORD, MS DOS, MS EXCEL, INTERNET, MS PowerPoint
- LEADERSHIP DEVELOPMENT WORKSHOP TRAINING on Business Development Skills and Leadership Skills, FD Consultants from Canada, Awarded Certificate of Completion
Personal Information
- Date of Birth: 06/10/92
- Gender: FEMALE
- Nationality: Tanzanian
- Marital Status: Single
- Religion: Christian
Languages
- English
- Kiswahili
References
- MR THOBIAS GAGA: AREA SALES REPRESENTATIVE, SERENGETI BREWERIES, +255655164888, DAR ES SALAAM
- ASHA MECK SADICK: BUSINESS WOMAN, NUTRICARE CENTRE COMPANY LTD, 0683009040, DAR ES SALAAM
- ASHURA MECK SADICK: PR & MARKETING OFFICER, HALOTEL, 0629101944, DAR ES SALAAM
Hobbies and Interests
- Travelling
- Reading
- Exploring new cultures
- Personal development
Objectives And Achievements
My Objectives are to obtain a challenging position with Colleague staff that utilizes my education skills achievements in team working in the office in a way that will maintain the Company corporate image and the number one brand position.
Attributes
- Ability to work under pressure
- Flexible hours
- Initiative
- Creativity
- Truthfulness
- Hard working
- Mental ability to analyze and solve problems
- Attention to details and regulations
- Ability to recognize and solve technical problems
- Ability to understand line Manager and subordinates
Timeline
Manager, Sales and Customer Support
Bagamoyo Home
02.2024 - 05.2025
Supervisor
Bora Enterprises Limited
01.2018 - 03.2020
Volunteer
FHI Company [Family Health International]
05.2015 - 01.2025
Bachelor Degree - Industrial relations
Institute Of Social Work
Advanced Certificate - Secondary Education
Tegeta High School
Certificate Of Secondary Education -
Endument Secondary School
Certificate of Primary Education -
Lasso Primary School
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