Juliet Kashaija
Dar-es-salaam
Summary
Self-motivated Relationship Officer skilled in providing extraordinary customer service internally and externally to develop relationships and create positive customer experiences. Proven record of achieving operational efficiency and quality standards and demonstrating compliance with regulations. Exhibits exceptional analytical skills and detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Relationship Officer
Guaranty Trust Bank Tanzania Limited
01.2022 - Current
- Established strong client relationships by conducting regular meetings and providing exceptional customer service.
- Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
- Managed a portfolio of high-value clients, ensuring their financial needs were met through tailored investment strategies.
- Collaborated with cross-functional teams to develop new products and services for the bank''s clientele.
- Increased loan approvals by diligently assessing creditworthiness and recommending suitable lending options.
- Contributed to the growth of the branch''s assets under management by consistently meeting sales targets.
- Streamlined internal processes, implementing innovative solutions that improved efficiency in managing client accounts.
- Conducted comprehensive financial analyses to identify potential risks and recommend appropriate mitigation strategies to senior management.
- Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
Tutor
SILABU TANZANIA
11.2021 - 10.2022
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
- Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.
- Utilized various assessment tools to evaluate student progress and adjust instruction accordingly for optimal results.
- Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
- Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
Intern
MGEN Insurance Tanzania Limited
09.2020 - 11.2020
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Maintained accurate records of financial transactions for ease of reference in budget analysis or audits.
Education
Bachelor Of Science - Actuarial Science
University of Dar-es-salaaam
Dar Es Salaam, Tanzania10.2021
Advanced Certificate Of Secondary Education - Economics,Geography & Advanced Math
Canossa High School
Dar Es Salaam, Tanzania05.2018
Certificate Of Secondary Education - Mathematics, Science, General Studies, ICT &French
Baobab Secondary School
Bagamoyo10.2015
Primary Education -
Kibangu English Medium School
Dar Es Salaam, Tanzania09.2011
Skills
- Persuasion techniques
- Cross-cultural sensitivity
- Problem-solving abilities
- Financial acumen
- Marketing knowledge
- Computer literacy
- Networking abilities
- Teamwork and collaboration
- Analytical thinking
- Creativity and innovation
- Customer service orientation
- Time management
- Decision-making abilities
- Relationship Building and Management
- Client Acquisition
- Financial Planning Processes
Languages
English
French
Timeline
Relationship Officer
Guaranty Trust Bank Tanzania Limited
01.2022 - Current
Tutor
SILABU TANZANIA
11.2021 - 10.2022
Intern
MGEN Insurance Tanzania Limited
09.2020 - 11.2020
Bachelor Of Science - Actuarial Science
University of Dar-es-salaaam
Advanced Certificate Of Secondary Education - Economics,Geography & Advanced Math
Canossa High School
Certificate Of Secondary Education - Mathematics, Science, General Studies, ICT &French
Baobab Secondary School
Primary Education -
Kibangu English Medium School
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