JULIANA VULIVA
Dar Es Salaam
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
3
3
years of professional experience
Work History
Insurance Marketing Officer
Vodacom Tanzania PLC
Dar Es Salaam, Tanzania
03.2024 - Current
- Assessed customer risk levels and recommended appropriate coverage options.
- Provided customers with information regarding plan features, pricing, and availability.
- Educated customers on the importance of maintaining adequate insurance coverage.
Cashier
BHACHU SUPER MARKET
DAR ES SALAAM
07.2022 - 06.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
Clam & Underwriter
Britam Insurance Company
Dar Es Salaam, Tanzania
07.2021 - 11.2021
- To provide customer experience with fair, friendly, service
- Resolved discrepancies between customer documentation and internal records.
Education
Bachelor of Science - Insurance And Risk Management
Institute Of Finance Management
Dar Es Salaam, Tanzania11-2023
Advance Certificate of Secondary Education -
Mkinga Leo High School
Tanga, Tanzania11-2019
Certificate Of Primary Education -
Kerezange Primary School
Dar Es Salaam, Tanzania11-2012
Skills
- Quality Improvement
- Work Planning
- Complaint resolution
- Client Service
- Shift Scheduling
- Documentation And Reporting
- Mentoring
- Team Supervision
- Coaching
- Staff Training
Language
SWAHILI AND ENGLISH
Computer Literacy
Very Good
References
- ALEX ROCKY, Acturial Analyst, Public Service Social Security Fund(PSSS), 0717402535, alex.rocky@psssf.go.tz
- KILONGO MICHAEK P, Software Engineer, Advantech Supplies Company Limited, 255672475563,255735475563
- MUSSA LUFUNGA, Lecture at Institute of Finance Management, m.lufunga@gmail.com
Languages
Swahili
First Language
English
Proficient (C2)
C2
Timeline
Insurance Marketing Officer
Vodacom Tanzania PLC
03.2024 - Current
Cashier
BHACHU SUPER MARKET
07.2022 - 06.2023
Clam & Underwriter
Britam Insurance Company
07.2021 - 11.2021
Bachelor of Science - Insurance And Risk Management
Institute Of Finance Management
Advance Certificate of Secondary Education -
Mkinga Leo High School
Certificate Of Primary Education -
Kerezange Primary School
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