JUDITH YOHANA MASHALLA

- Overseeing Center’s clinical quality performance.

- To plan for competency assessment schedule among center staff.

- To prepare internal audit schedule for centers and following up its completion.

- Participate in competency assessment and internal audits.

- Prepare and follow up Internal and External audit actions.

- Organizing monthly clinical governance reports received from Quality coordinators.

- Receive the monthly clinical governance reports from coordinators

- Update Competency Assessment database Monthly.

- Update Clinical Record Audit database monthly.

- To plan and organize in-house trainings for clinical quality members.

- Permanent secretary for quarterly MAT meetings.

- Record meeting Minutes for quarterly MAT Meetings.

- Follow up completions of agreed MAT minutes by SMT and EMT members.

- Following up quality coordinators on agreed completions of MAT actions among service teams.

- Lead assigned incidents investigations.

- Collect information on reported incident.

- Conduct investigation on incidents reported.

- Share report with the Clinical Quality Lead on incidents completion.

- Improved operations through consistent hard work and dedication.

- Assist with the development of Clinics in line with the values of MSI Partnership, and the goals of maximizing access of clients to affordable and high quality sexual reproductive health services.

- Assist in preparation of annual business plan and execution of annual action plans.

- Assist Clinic lead to monitor monthly performance of Clinics and provide Director of Health Services with regular updates.

- Provide guidance to Centre Managers on donor compliance regarding provision of health services where donor funding is involved.

- Assist Centers to follow up on and implement clinical quality action plans.

- Support Centre Managers in day to day activities and facilitate inputs from other departments (Procurement, Logistics, Clinical Quality, HR, Finance, IT and HIM).

- Work closely with the Customer Relations Manager and Center Administrative assistants to reduce low rejection rate among corporate clients and high standards of customer care.

- Conduct centre supportive supervision and provide support to centre managers on site.

- Assist project managers and Centers with data collection, means of verification and quality.

- Assist project managers to implement activities directly related to Centers.

- Ensure all relevant project documents are clearly located both in hard and soft copy.

- Assist project managers in preparation of donor reports

- Work with Research and Project Manager to carry out project evaluations .

• Devised processes to boost long-term business success and increase profit levels.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
• Devised and deployed successful marketing strategies, dramatically boosting store ranking.
• Attend to clients within the clinic as a medical doctor incharge.
• Ensured that staff performance is evaluated as per schedules and feedback for non performance is communicated and an action planning to rectify the same is done .
• Ensured compliance with treatment protocols and drug formularies and other SOPs .
• Lead and develop staff capable of delivering on the mandate of the Clinic.
• Ensured resources are effectively and efficiently utilized to deliver desired results.

• The position had the primary responsibility of providing expertise to the company’s clients regarding health issues Key Responsibilities.
• Attend to all out-patient clients attending the clinic.
• Interviewed patients concerning physical complaints, discussed symptoms, asked questions and suggested treatment options.
• Implemented therapeutic regiments involving medications and other interventions to mitigate symptoms and prevent reoccurrence.
• Attend all emergency cases brought in the clinic before referring them for further management.
• Overall in charge of the health center on absence of health center Manager.
• Provide First Aid and Medical emergency treatment where needed.
• Teamed with other physicians, specialists and health care providers to provide well-rounded care for complex cases.
• Monitored practice budget closely to prepare financial reports for monthly center reports.
• Performing minor surgical procedures as well as offer family planing methods being short term and longterm.
• Diagnostic aspiration, incision and drainage.
• Health education provision, counselling and training.
• Providing the Health Centre Manager/Management with trends of diseases on a monthly basis..

• Improved patient outcomes and delivery of care through improved clinical quality processes.
• Led diverse team of medical and administrative professionals in day-to-day clinic activities such as patient care, new business development and patient relations.
• Created effective marketing plans to attract new patients to practice.
• Completed patient referrals to other medical specialists.

• Reporting to: Department Specialist This was a year of medical training in different medical departments including Surgical, Medical, Obstetrics & gynecology, Pediatrics, orthopedics and Out-patient/emergency medicine
• Completed daily rounds to check on patients and identify any reasons for concern.
• Wrote detailed and professional progress notes for each patient, outlining notable events and examinations findings.
• Collected data on patients, including labs and test results.
• Assisted patient medication administrations using various methods such as intravenous, intramuscular, oral, subcutaneous and pulmonary.
• Collaborated with treatment team to implement optimal protocols.
• Built strong foundation in medical practice by contributing to different areas of patient care and administrative practice.
• Assisted with research projects by compiling and organizing medical data from reports and patient interviews.
• Applied classroom learning by directly caring for patients with acute concerns and chronic conditions.

• Volunteered with groups and organizations to help make measurable differences for program recipients.
• Helped with office tasks, taking messages, scanning documents and answering phone inquiries.
• Tracked volunteer hours in spreadsheets.
• Provided immediate responses to questions from volunteers.
• Assisted program manager with planning and fundraising responsibilities.
• Organized and managed events and projects as part of community support services.