JUDITH MILTON MWANGOSI
DAR ES SA LAAM
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
1
1
Certification
Work History
CELEBI AVIATION
11.2023
AIRTANZANIA CO. LTD
11.2020
SALES & RESERVATION OFFICER
CUSTOMER SERVICE ARGENT
RECORDS OFFICER
COUNTER CHECK INN SUPERVISOR
CARGO ATTENDANT
SWISSPORT PLC
SILVER TRAVEL AGENT
- Works as In charge or Reservation Manager
- Sometimes as Sales team leader
- Sometimes as marketing team leader
KENCAN TRAVEL AGENT& GSA , FOR PRECISSIONAIR
- Worked as Costumer service in charge
- Doing all work daily report
- Supervising all ground operation
AIRTANZANIA LTD
- Customer service and reservation (sales)
- Parcel in charge Dares salaam station, to make sure all parcels to and from all station are clear and paid, to make a report and receipt for.
- Somehow office assistant working for station manager
SWISSPORT Plc
- Work as a Customer service supervisor
- To scan the given flight
- To collect all information about the flight and delegate an assignment to the given number of staff
- To prepare those needed daily report.
- To make sure safety and all basic procedure are done at the counter check in
- To work as per SLA of the given airline
WORLDMAP CONSULTANT LTD
- Work as a personal secretary
- As a cashier
TAN TRADE INTERNATIONAL TRADE FAIR
- Work as Receptionist
- Exhibitor of the given foreign company on the given season
Education
DIPLOMA, TECHNICIAN IN RECORDS MANAGEMENT -
TPSC
CERTIFICATE, TECHNICIAN IN RECORDS MANAGEMENT -
TPSC
CERTIFICATE, SECONDARY EDUCATION -
MWIGO
CERTIFICATE, PRIMARY SCHOOL -
MGULANI
Skills
- Customer Service Expertise
- Guest Relations
- Marketing Understanding
- Travel Sales
- Strong Organization
- Phone Etiquette
- Transportation Information
- Telephone Reception
- Customer Reservations
- Travel Reservations
- International Travel
- Travel Planning
- Customer Engagement
- Sales
- Call Control
Place Of Birth
MBEYA
Email Address
judithmilton84@gmail.com
Phone Numbers
- 255 715271575
- 255 754941649
Professional Works
- SALES & RESERVATION OFFICER
- CUSTOMER SERVICE ARGENT
- RECORDS OFFICER
- COUNTER CHECK INN SUPERVISOR
- CARGO ATTENDANT
Certificate Of Service
- AIRTANZANIA CO. LTD, 11/20/20
- CELEBI AVIATION, 11/14/23
- SWISSPORT PLC, 09/31/16
System Training
- ALTEA SYSTEM - SWISSPORT TRAINING CENTRE
- AMADEUS SYSTEM - GALILEO
- SEBA SYSTEM - ETIHAD TRAINING CORDINATOR
- ACCESS CONTROL - FASTJET TRAINING COORDINATOR
Marital Status
SINGLE
Religion
CHRISTIAN
Languages
BOTH ENGLISH&SWAHILI
References
- PATRICK MAHIMBO, DUTY MANAGER KLM, 0754 219910, 0712307188
- HUMANRESOURCES MANAGER (ATCL), MR. LUSALUA, POBOX 543, DAR ES SALAAM
- JANETH AMBALILE, HEAD OF RESERVATION AIRTANZANIA LTD, 0737881272, 0656519858
Training
- CUSTOMER SERVICE, SWISSPORT COLLEGE, 2015
- AIRTICKETING & RESERVATION, AIRTANZANIA COLLEGE, 2017
- PARCEL ATTENDANT (CARGO), AIRTANZANIA COLLEGE, 2018
- TRAVEL DOCUMENT, SWISSPORT COLLEGE, 2016
- AVIATION SECURITY AWARENESS, SWISSPORT COLLEGE, 2016
- DANGEROUS GOODS, SWISSPORT COLLEGE, 2016
- HUMAN FACTORS, SWISSPORT COLLEGE, 2016
- AVIATION SECURITY AWARENESS, AIRTANZANIA COLLEGE, 2018
- HEALTY AND SAFETY AWARENESS, SWISSPORT COLLEGE, 2016
- DANGEROUS GOODS, AIRTANZANIA COLLEGE, 2018
- PARCEL MANAGEMENT(CARGO), AIRTANZANIA COLLEGE, 2018
- GROUND HANDLING OPERATION COURSE, SWISSPORT COLLEGE, 2014
- SUPERVISION TRAINING, SWISSPORT COLLEGE, 2014
Disclaimer
I JUDITH MILTON MWANGOSI, I approve that those Professional, Education Background, Experience and Education Training are true and this is me.
Certification
- CUSTOMER SERVICE CERTIFICATE
- CERTIFICATEOF SERVICE FROM CELEBI AVIATION
- CERTIFICATE OF SERVICE FROM AITANZANIA
- CERTIFICATE OF SERVICE FROM SWISSPORT PLC
Languages
Swahili
First Language
English
Advanced (C1)
C1
Timeline
CELEBI AVIATION
11.2023
AIRTANZANIA CO. LTD
11.2020
SALES & RESERVATION OFFICER
CUSTOMER SERVICE ARGENT
RECORDS OFFICER
COUNTER CHECK INN SUPERVISOR
CARGO ATTENDANT
SWISSPORT PLC
SILVER TRAVEL AGENT
KENCAN TRAVEL AGENT& GSA , FOR PRECISSIONAIR
AIRTANZANIA LTD
SWISSPORT Plc
WORLDMAP CONSULTANT LTD
TAN TRADE INTERNATIONAL TRADE FAIR
DIPLOMA, TECHNICIAN IN RECORDS MANAGEMENT -
TPSC
CERTIFICATE, TECHNICIAN IN RECORDS MANAGEMENT -
TPSC
CERTIFICATE, SECONDARY EDUCATION -
MWIGO
CERTIFICATE, PRIMARY SCHOOL -
MGULANI
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