Judith Matechi

• To develop and implement sound airport promotional and customer visit plan in order to develop good business relations,
• To collect market Intelligence data and information so as to identify threats and opportunities for management information and decision making,
• To assist in developing strategies for promoting nationally, regionally as well as globally for management implementation,
• To assist monitoring the implementation of Contracts for regulated Services,
• To maintain and update contract Register,
• To assist in Developing, reviewing and implementing airport commercial and marketing plans,
• To ensure agreements that are about to expire are reported timely for either renewal or termination,
• To initiate new sources of revenue,
• To prepare and submit monthly, quarterly, bi-annually and yearly commercial revenues for management use,
• To implement the marketing strategy with specific objectives and targets as agreed and,
• To perform any other activity as may be assigned by Supervisor.

• To identify customers and their needs,
• To interact with airport customers to provide them with information and guidance on their inquiries regarding services provided,
• To coordinate with other departments on customer care matters and provide reports daily, weekly, monthly, and annually,
• To provide consistence customer care of the highest standards in accordance with professional ethics in the working environment,
• To communicate courteously with customers at all times by telephone, e-mail, letters, face to face, etc. vi. To facilitate training of other employees in customer care issues and encourage sharing of experience and,
• To perform other duties as may be assigned by supervisor.