Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Custom
References
Timeline
Generic
Joyce Steven Salum

Joyce Steven Salum

Daressalaam

Summary

Proactive professional offering over 07 years working in airline industry. Adept at responding to intense emergency situations with calm and professionalism. Pursuing Crew Member position focused on providing exceptional customer service to passengers. I am Customer-focused Senior Cabin Crew Member with experience in providing world-class service to passengers on diverse international flights. Possess strong safety and emergency handling skills along with established expertise in customer service, complaint resolution, and communication. Proven ability to stay calm under pressure and make decisive decisions that ensure passenger satisfaction while adhering to high safety standards. Previous roles have resulted in improved customer loyalty and recognition for exceptional performance from team leaders. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Successful Flight Attendant with strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills. Known for excellent service and friendly, personable attitude.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Cabin Crew Member

Precision Air
Daressalaam
12.2019 - Current
  • Provided customers with excellent service while ensuring their comfort and satisfaction.
  • Provided accurate information regarding arrival times, connecting flights, customs regulations.
  • Adhered strictly to all health and safety regulations set by relevant authorities.
  • Conducted pre-flight briefings, demonstrated emergency equipment, and ensured cabin readiness for take-off.
  • Managed customer complaints in a professional manner, resolving any issues that arose during the flight.
  • Distributed meals and beverages according to company guidelines in an efficient manner.
  • Enforced airline regulations and policies to ensure a safe flight environment.
  • Attended regular training sessions for skills development purposes.
  • Served alcoholic beverages responsibly in accordance with local laws and company policies.
  • Assisted passengers with special needs including unaccompanied minors, disabled persons or those requiring medical assistance.
  • Stocked aircraft with food items prior to departure time according to established protocols.
  • Performed first aid when needed and provided reassurance to nervous passengers during turbulence or other unexpected events.
  • Managed the safety and security of passengers on board aircrafts.
  • Monitored passenger behavior throughout the flight, intervening when necessary to maintain orderliness and safety standards.
  • Demonstrated safety equipment and procedures to meet FAA guidelines.
  • Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
  • Kept cabin neat, clean and professional in appearance.

Cabin Crew Member

Precision Air
Daressalaam
02.2018 - 11.2019
  • Greeted passengers and provided assistance with boarding, seating and stowing of carry-on luggage.
  • Demonstrated safety procedures for emergency situations and ensured compliance among passengers.
  • Adhered strictly to FAA regulations regarding air travel safety protocols.
  • Maintained a professional appearance at all times while interacting with customers.
  • Inspected aircraft cabins after disembarking to identify any damage or lost items left behind by passengers.
  • Replenished supplies in lavatories throughout the flight as needed.
  • Assisted passengers with inquiries regarding in-flight services, such as meal options and entertainment selections.
  • Assisted disabled passengers as needed during boarding, deplaning and transfers between gates.
  • Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies.
  • Participated in pre-flight briefings to discuss flight details, weather and service plans.
  • Kept customers seated and carry-on baggage stored properly to comply with safety regulations and procedures.
  • Prepared for takeoff and landing sitting in correct brace position on jumpseat.
  • Collected passenger trash during and after flights.

Education

Some College (No Degree) - Cabin Crew Abinitio Training

Air Tanzania Training Institute
Daressalaam
09-2017

Some College (No Degree) - Diploma of Law

Ruaha Cartholic University
Iringa
06-2016

Skills

  • Emergency procedures
  • Safety compliance
  • In-flight service
  • Customer assistance
  • First aid response
  • Cabin management
  • Team collaboration
  • Flight preparation
  • Safety awareness
  • Complaint handling
  • Passenger communication
  • Grooming and personal hygiene
  • VIP services
  • Luggage stowing
  • Passenger assistance
  • Reports and documentations
  • FAA regulations
  • Assertiveness
  • Training and mentoring
  • Turbulence management

Languages

English
First Language
Swahili
Proficient (C2)
C2

Certification

Licensed Senior Cabin Crew on AT45/75 Multi Engine Land and DH8C Multi Engine Land

Accomplishments

Worked as Junior Cabin Crew for only 01 year but due to my hardwork and devotion i was upgraded to be a Senior Cabin Crew

Custom

I like my job very much, i do my work very proffesional, hence passengers come again and they enjoy flying with me, I ensure Safety and Comfort of Passengers, Equipment and Crew.  

References

References available upon request.

Timeline

Senior Cabin Crew Member

Precision Air
12.2019 - Current

Cabin Crew Member

Precision Air
02.2018 - 11.2019

Some College (No Degree) - Cabin Crew Abinitio Training

Air Tanzania Training Institute

Some College (No Degree) - Diploma of Law

Ruaha Cartholic University

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Joyce Steven Salum