Joyce Simbo Mushi
Dar es Salaam,Tanzania
Summary
Social worker and sociologist specializing in social rights and security for diverse populations. Demonstrated success in improving operational efficiency through optimized administrative processes. Strong analytical capabilities and commitment to fostering meaningful community engagement. Skilled in delivering exceptional customer service and collaborating with external agencies for comprehensive support.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work history
Administrative assistant
AFIIA
Dar es Salaam, Tanzania
06.2023 - Current
- Interacted professionally with affiliates, providing excellent service at all times.
- Supported accurate record-keeping with proficient data entry skills.
- Streamlined administrative processes for increased efficiency in the workplace.
- Submitted timely reports that provided critical updates on various projects.
- Improved customer satisfaction through prompt response to email and phone queries.
- Coordinated office operations by handling phone inquiries, managing correspondence, and supervising office cleanliness.
- Facilitated internal communication.
- Ensured efficient travel arrangements for staff including booking flights and accommodations.
- Assisted with budget preparations enabling effective financial planning.
- Managed front desk duties to ensure smooth operation of reception area.
- Organised client meetings, prepared agendas and took detailed minutes.
- Arranged filing systems for easy use and retrieval by personnel.
- Examined, scanned and input documents in software system.
Customer care executive
Isonxperience
Dar es Salaam, Tanzania
11.2021 - 04.2023
- Handle customer queries.
- Possession of good written and oral communication skills in English and Kiswahili Languages.
- Working knowledge of Microsoft Office programs including MS Word, MS Excel, MS Power point and MS Outlook.
- Ability to multitask, prioritize, organize and manage time effectively.
- Self-motivated and able to work under pressure outside working hours with minimal supervision.
- Ability to work independently, as a team member, and to meet deadlines. Approachable, calm, flexible and adaptable with the ability to undertake various tasks, often with tight deadlines and under pressure.
- Resolved complaints by ensuring appropriate and timely compensation, boosting customer satisfaction levels.
- Occupational Health and safety knowledge.
- Strong analytical and problem-solving skills.
Assistance Registry Officer
NSSF
Arusha, Tanzania
09.2020 - 10.2020
- Social worker in development of social rights and social security of different social groups.
- Good analytical skills, and a demonstrated high level of integrity.
- Increased operational efficiency by streamlining administrative processes.
- Provided customer service to improve the overall visitor experience.
- Liaised closely with external agencies such as social services and housing departments, providing comprehensive support for individuals in need.
Education
Bachelor of arts - Sociology
University Of Dare S Salaam (UDSM)
Dar es Salaam, Tanzania 11.2018 - 11.2021
Skills
- Handling day-to-day queries and problems from member Affiliates and other stakeholders
- Social Media Management
- Travel Arrangements Planning
- Report Writing Skills, ie Minutes, Events Reports
- Task prioritisation
- Document preparation
- Meeting facilitation
- Client relations
- Microsoft Office proficiency
- Records management
- Time efficiency
- Health and Safety Compliance
- Customer Service
- Invoice processing
- Interpersonal communication
- Budget management
- Organisational skills
- Meeting coordination
Languages
Swahili
Fluent
English
Fluent
Affiliations
- Traveling and Adventure
Custom
- Date of birth: 09/10/98
- Gender: female
- Nationality: Tanzanian
- Marital status: Single
Timeline
Administrative assistant
AFIIA
06.2023 - Current
Customer care executive
Isonxperience
11.2021 - 04.2023
Assistance Registry Officer
NSSF
09.2020 - 10.2020
Bachelor of arts - Sociology
University Of Dare S Salaam (UDSM)
11.2018 - 11.2021
Similar Profiles
Aikande KimaroAikande Kimaro
Facilities administrator at ABSA BANK TANZANIA LIMITEDFacilities administrator at ABSA BANK TANZANIA LIMITED
Hanamariah GilbertHanamariah Gilbert
Customer service trainer at Self-employedCustomer service trainer at Self-employed
Duda KiunsiDuda Kiunsi
Monitoring and Evaluation Intern at Tanzania Food and Nutrition CentreMonitoring and Evaluation Intern at Tanzania Food and Nutrition Centre
Carol GothardCarol Gothard
Administrative Assistant at Virginia Association of Volunteer Rescue SquadsAdministrative Assistant at Virginia Association of Volunteer Rescue Squads
Luisa Rodriguez-RiveraLuisa Rodriguez-Rivera
Administrative Assistant at St. Francis High SchoolAdministrative Assistant at St. Francis High School