Summary
Overview
Work History
Education
Skills
Timeline
Generic
JOYCE LOVENESS BONDO

JOYCE LOVENESS BONDO

Dar es Salaam

Summary

professional with a broad background in customer care, administrative assistance, sales and marketing and banking. Experienced in honing communication and problem-solving skills, developing strong organizational abilities and attention to detail while demonstrating strategic thinking to drive business growth. Adaptable and versatile, bringing valuable skills to any workplace.

Overview

11
11
years of professional experience

Work History

Bank Officer- Agency Banking

Maendeleo Bank PLC
06.2023 - Current
  • Identify viable agents/ locations for recruitments
  • Planning, monitoring and executing agency banking strategies
  • Ensure optimal performance of all agents activated
  • Ensure optimal utilization of POS terminals and mobile app
  • Promote and sell bank products and services to existing and potential customers
  • Identify opportunities for cross-selling and up-selling bank products
  • Participate in marketing campaigns and outreach activities
  • Assist customers with their banking needs, including account inquiries, transactions, and problem resolution

Other duties assigned:

  • Assist at Tellers desk when required
  • Assist loan officers in preparing memo for release of branch collaterals
  • Assist loan officers in preparing and disbursing loan applications when required
  • Site visits to customers location and business

Sales & Marketing Executive

Powersecure Networking Limited
12.2017 - 12.2021
  • Sales of CCTV, Biometrics, Alarm systems products and Annual Contracts Maintenance services
  • Administering and allocating site works for Technician
  • Maintaining inventory and report ordering requirements
  • Managing Proforma, tax invoices and ordering purchase order for clients using Tally ERP9/Prime and Inventory system
  • Schedules appointments, follow ups to clients and suppliers, meetings and site survey as necessary
  • Sets up booths at trade shows and demonstrates products, creating marketing campaigns including email, brochure, digital, outdoor, and social media

Administrative Assistant

Gausa Tanzania Company
11.2016 - 06.2017
  • Monitor office equipment and supplies; maintain inventory and report ordering requirements
  • Managing reception desk and support the GAUSA Tanzania Office
  • Sort and distribute mail: manage inbound package deliveries, outbound shipping
  • Organize and schedule meetings and appointments
  • Book travel arrangements , maintain contact lists
  • Submit and reconcile expense reports
  • Develop and maintain a filling system
  • Assist internal groups with event planning coordination
  • Assist Funding Director with all clerical work on or as needed
  • Design promotional brochures, flyers, etc
  • And any other marketing materials
  • Communicate in public events about the company’s service for promotional purpose
  • Be in communication with the USA branch

GEEK AND DATA SUPPORT ASSISTANT (CUSTOMER SERVICE)

Airtel Tanzania HQ
08.2014 - 05.2016
  • Sales and Marketing of Airtel products using software packages, such as Microsoft Word, Outlook and Excel
  • Process customer accounts and file documents
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits
  • Corporate sales services and Conduct corporate market visit
  • Configurations of Routers and dongles (Modems)
  • Airtel Bazaar Smartphone sales
  • Hardware maintenance
  • Up selling and cross selling of Smartphone applications

Education

MASTERS OF FINANCE AND ACCOUNTS -

INSTITUTE OF FINANCE MANAGEMENT (IFM)
12.2023

Bachelor Degree - Business Administration

TUMAINI UNIVERSITY
12.2014

Certificate - Accountancy & Business Administration

TUMAINI COLLEGE
12.2011

Secondary School -

CORNELIUS GIRLS SECONDARY SCHOOL
12.2008

Skills

  • Proficiency in banking software and systems
  • Strong computer skills
  • Knowledge of Microsoft Office applications
  • Good communication skills
  • Interpersonal skills
  • Strong customer service orientation
  • Ability to build relationships with clients
  • Ability to analyze financial information
  • Strong attention to detail
  • Ability to handle difficult situations
  • Resolve issues effectively
  • Good judgment
  • Decision-making abilities
  • Ability to promote and sell products and services
  • Negotiation skills
  • Persuasion skills

Timeline

Bank Officer- Agency Banking

Maendeleo Bank PLC
06.2023 - Current

Sales & Marketing Executive

Powersecure Networking Limited
12.2017 - 12.2021

Administrative Assistant

Gausa Tanzania Company
11.2016 - 06.2017

GEEK AND DATA SUPPORT ASSISTANT (CUSTOMER SERVICE)

Airtel Tanzania HQ
08.2014 - 05.2016

Bachelor Degree - Business Administration

TUMAINI UNIVERSITY

Certificate - Accountancy & Business Administration

TUMAINI COLLEGE

Secondary School -

CORNELIUS GIRLS SECONDARY SCHOOL

MASTERS OF FINANCE AND ACCOUNTS -

INSTITUTE OF FINANCE MANAGEMENT (IFM)
JOYCE LOVENESS BONDO