Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Joyce Edward Maweda

Mwanza,Tanzania

Summary

Results-driven professional with over 7 years of experience in customer service, sales, and stock management within the telecommunications sector, along with administrative experience in banking. Demonstrated ability in marketing, customer relationship management, inventory control, and operational coordination. Proven track record of achieving sales targets, managing stock efficiently, and delivering high-quality customer support. Highly organized, detail-oriented, and adaptable to dynamic work environments.

Overview

11
11
years of professional experience

Work History

Customer Service Representative & Stock Point Controller

Tigo Tanzania
01.2017 - 01.2025
  • Maintained strong relationships with corporate customers through consistent engagement and support
  • Achieved sales growth by meeting and exceeding set targets
  • Provided technical and service support to customers
  • Handled customer orders, applications, and service requests efficiently
  • Maintained accurate records of customer interactions and transactions
  • Coordinated with internal teams to resolve customer issues
  • Managed stock operations including ordering, receiving, and storage
  • Ensured safety and proper handling of stock items
  • Conducted stock reconciliation to maintain system accuracy
  • Handled dispatching and stock reporting processes

Business Office Administrator

United Bank for Africa (Tanzania) Ltd
06.2014 - 03.2015
  • Ensured smooth operation of Head Office administrative functions
  • Maintained office facilities and bank property
  • Resolved customer-related issues promptly
  • Coordinated daily activities across departments
  • Managed correspondence and documentation flow
  • Provided administrative and operational support as required

Education

Bachelor - Insurance and Risk Management

Institute of Finance Management (IFM)

Skills

  • Marketing and Sales Strategy Execution
  • Customer Service and Relationship Management
  • Inventory and Stock Control Management
  • Order Processing and Documentation
  • Technical Customer Support
  • Complaint Resolution and Problem Solving
  • Administrative and Office Management
  • Record Keeping and Reporting

References

  • Joshua Swai, Regional Sales Supervisor, Yas Mwanza, +255 714 123 044
  • Neema Mossama, Branch Supervisor, Tigo Tanzania Limited, 0658 123 817, Neema.mossama@tigo.co.tz

Languages

Swahili
First Language
English
Proficient
C2

Timeline

Customer Service Representative & Stock Point Controller

Tigo Tanzania
01.2017 - 01.2025

Business Office Administrator

United Bank for Africa (Tanzania) Ltd
06.2014 - 03.2015

Bachelor - Insurance and Risk Management

Institute of Finance Management (IFM)
Joyce Edward Maweda