JOSHUA RAYMOND MUNISI
Dar Es Salaam
Summary
Versatile and results-oriented professional with extensive experience in passenger transportation and customer service, notably with PCCI TANZANIA LIMITED. Excelled in ensuring safety, efficiency, and exceptional service, achieving high levels of customer satisfaction. Skilled in commercial driving and adept at fostering positive relationships, demonstrating a strong commitment to organizational goals and client needs.
Overview
14
14
years of professional experience
Work History
Driver/Administrative and Logistics Assistant.
International Foundation for Electoral Systems.(IFES)
Dar Es Salaam
11.2023 - Current
- Maintain the vehicle in excellent working condition by conducting regular checks up, before and after every trip
- Be vigilant and aware of surroundings to prevent and respond to any potential security threat
- Maintain the utmost discretion and confidentiality regarding the country director's travel plans, conversations, and any sensitive information.
- Ensure privacy during travel by avoiding unnecessary interactions and distraction
- Ensure timely pick-up and drop-off at designated locations, adhering to given schedule
- Be prepared for any last-minute changes to the schedule and adapt accordingly
- Plan and familiarize yourself with the most efficient and safe routes to all destinations
- Attended all logistics and office support, photocopying, scanning and delivering supplies
- Arrange meetings, including logistics and materials
- Assisting clients/visitors or customers with inquiries and issues
Driver
Uber and Bolt
09.2021 - 09.2023
- Company Overview: Tanzania
- Prioritize the safety of passengers by following all traffic laws and regulations
- Ensure the vehicle is in good working condition and conduct regular maintenance checks
- Provide a clean and comfortable environment for passengers
- Deliver exceptional customer service by being courteous and attentive to passenger needs
- Communicate clearly and professionally with passengers
- Assist passengers with entering and exiting the vehicle, as well as loading and unloading luggage
- Respect and accommodate the diverse backgrounds and preference of passengers
- Foster an inclusive and welcoming atmosphere for all riders
- Prepare, edit, and file documents and reports
- Order and organize office supplies and equipment
- Tanzania
Customer Service Executive
PCCI TANZANIA LIMITED
09.2019 - 06.2021
- Provide exceptional customer service by addressing customer inquiries, concerns, and requests promptly and professionally
- Assist customers through various channels, including phone, email, chat, and in-person interactions
- Identify and resolve customer issues efficiently and effectively, ensuring customer satisfactions
- Escalate complex issues to appropriate departments or supervisors when necessary
- Maintain an in-depth understanding of the company’s products and services to provide accurate information and support to customers
- Stay updated on any changes or updates to products and services
- Ensure a clean and organized office environment
- Communicate clearly and professionally with customers, using positive language and active listening skills
- Engage in ongoing training and development to enhance customer service skills and product knowledge
Driver
TANZANIA ASSEMBLIES OF GOD CHURCH
03.2011 - 05.2016
- Provide transportation to and from church services, meetings and other events
- Assisted with coordinating logistics for pastor’s engagements and activities
- Be aware of and implement security protocols to ensure the safety of pastor
- Remained vigilant in observing surroundings for signs of unusual or suspicious activity, promptly responding as required
- Maintain clear and professional communication with the pastor and any relevant personnel
- Provide updates on travel status, estimated arrival times and any potential delays
- Exhibit courteous and respectful behavior, ensuring a positive and comfortable experience for the pastor
Education
Advanced Driver’s Certificate -
National Institute of Transport
07.2022
Diploma in Computer Science Engineering -
St. Joseph University in Tanzania
07.2016
Certificate of Secondary Education -
Faraja Seminary Secondary School
10.2010
Skills
- Travel administration
- Microsoft Office Suite
- Conference planning
- Multitasking and prioritization
- Mail handling
- Reception oversight
- Passenger transportation
- City and non-city driving
- Basic vehicle repairs
- Safety protocols
References
- Mr. William J. Kimwaga, System Administrator, Tanesco, P.O.Box 105303, Dar es Salaam, Tanzania, +255 766 371 898, William.kimwaga@tanesco.co.tz
- Mr. Paul J. Mndeme, Finance and Administration Officer, Dar es Salaam, Tanzania, +255 716 876 429, pmndeme@ifes.org
- Ms. Jacqueline F. Madundo, ITN Distribution Manager, Johns Hopkins CCP, P.O.Box 3213, Dar es Salaam, Tanzania, +255 712 844 472, jcqlnanita@gmail.com
Personal Information
Nationality: Tanzanian
Websites
Timeline
Driver/Administrative and Logistics Assistant.
International Foundation for Electoral Systems.(IFES)
11.2023 - Current
Driver
Uber and Bolt
09.2021 - 09.2023
Customer Service Executive
PCCI TANZANIA LIMITED
09.2019 - 06.2021
Driver
TANZANIA ASSEMBLIES OF GOD CHURCH
03.2011 - 05.2016
Advanced Driver’s Certificate -
National Institute of Transport
Diploma in Computer Science Engineering -
St. Joseph University in Tanzania
Certificate of Secondary Education -
Faraja Seminary Secondary School
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