JOSHUA RAYMOND
Driver
DAR-ES-SALAAM,Kinondoni
Summary
Professional driver with over 5 years of experience operating various vehicles. I am a highly skilled and reliable driver with a strong commitment to safety and punctuality. With extensive experience navigating diverse routes and maintaining vehicle upkeep, I ensure a smooth and comfortable travel experience for all passengers. My professionalism and dedication to excellent service make me an invaluable asset in any driving role.
Overview
13
13
years of professional experience
Work History
DRIVER
INTERNATIONAL FOUNDATION for ELECTORAL SYSTEMS (IFES)
11.2023 - Current
- Prioritize the safety of the Country Director at all times by adhering to all traffic laws and regulations.
- Maintain the vehicle in excellent working condition, conducting regular maintenance and safety checks.
- Be vigilant and aware of surroundings to prevent and respond to any potential security threats.
- Maintain the utmost discretion and confidentiality regarding the Country Director’s travel plans, conversations, and any sensitive information.
Ensure privacy during travel by avoiding unnecessary interactions and distractions. - Ensure timely pick-up and drop-off at designated locations, adhering to the Country Director’s schedule.
- Be prepared for any last-minute changes to the schedule and adapt accordingly.
- Plan and familiarize yourself with the most efficient and safe routes to all destinations.
- Stay informed about current traffic conditions, road closures, and alternative routes to avoid delays.
- Use GPS and other navigation tools effectively to ensure timely arrivals.
DRIVER
ERINO COMPANY LIMITED
05.2022 - 09.2023
- Prioritize the safety of VIP passengers by adhering to all traffic laws and regulations.
- Conduct regular safety checks and maintenance to ensure the vehicle is in top condition.
- Be vigilant and aware of surroundings to prevent and respond to any potential security threats.
- Maintain absolute discretion and confidentiality regarding the VIP’s travel plans, conversations, and any sensitive information.
- Ensure privacy during travel by avoiding unnecessary interactions and distractions.
- Present a professional demeanor at all times, including a neat and well-groomed appearance.
- Exhibit courteous and respectful behavior, ensuring a positive and comfortable experience for the VIP.
- Keep the vehicle clean, both inside and out, ensuring a pleasant environment for the VIP.
- Regularly inspect and maintain the vehicle to prevent mechanical issues and ensure reliability.
DRIVER
UBER TANZANIA
09.2021 - 04.2022
- Prioritize the safety of passengers by following all traffic laws and regulations.
- Ensure the vehicle is in good working condition and conduct regular maintenance checks.
- Provide a clean and comfortable environment for passengers.
- Deliver exceptional customer service by being courteous and attentive to passenger needs.
- Communicate clearly and professionally with passengers.
- Assist passengers with entering and exiting the vehicle, as well as loading and unloading luggage.
- Respect and accommodate the diverse backgrounds and preferences of passengers.
Foster an inclusive and welcoming atmosphere for all riders. - Keep the vehicle clean and presentable, both inside and out.
- Address any cosmetic or mechanical issues promptly to maintain the vehicle's condition.
CUSTOMER SERVICE EXECUTIVE
PCCI TANZANIA LIMITED
09.2019 - 06.2021
- Provide exceptional customer service by addressing customer inquiries, concerns, and requests promptly and professionally.
Assist customers through various channels, including phone, email, chat, and in-person interactions. - Identify and resolve customer issues efficiently and effectively, ensuring customer satisfaction.
- Escalate complex issues to appropriate departments or supervisors when necessary.
- Maintain an in-depth understanding of the company's products and services to provide accurate information and support to customers.
- Stay updated on any changes or updates to products and services.
- Communicate clearly and professionally with customers, using positive language and active listening skills.
- Ensure all customer interactions are documented accurately in the customer relationship management (CRM) system.
- Engage in ongoing training and development to enhance customer service skills and product knowledge.
- Stay informed about industry trends and best practices in customer service.
CUSTOMER SERVICE EXECUTIVE
TRIP INDIGO TANZANIA LIMITED
06.2016 - 09.2019
- Communicate clearly and professionally with customers, using positive language and active listening skills.
- Ensure all customer interactions are documented accurately in the customer relationship management (CRM) system.
- Gather and document customer feedback to help identify areas for improvement in products, services, and processes.
- Share relevant feedback with the appropriate departments to facilitate continuous improvement.
- Work collaboratively with colleagues and other departments to ensure a seamless customer experience.
- Participate in team meetings, training sessions, and performance reviews to stay aligned with company goals and objectives.
- Manage time effectively to handle a high volume of customer interactions while maintaining quality service.
- Prioritize tasks to ensure critical issues are addressed promptly.
DRIVER
TANZANIA ASSEMBLIES OF GOD CHURCH
03.2011 - 05.2016
- Provide transportation to and from church services, meetings, and other events.
- Assisted with coordinating logistics for pastor's engagements and activities.
- Be aware of and implement security protocols to ensure the safety of the pastor.
- Remained vigilant in observing surroundings for signs of unusual or suspicious activity, promptly responding as required.
- Maintain clear and professional communication with the pastor and any relevant personnel.
Provide updates on travel status, estimated arrival times, and any potential delays. - Present a professional demeanor at all times, including a neat and well-groomed appearance.
- Exhibit courteous and respectful behavior, ensuring a positive and comfortable experience for the pastor.
Education
Advanced driver's Certificate grade two -
National Institute of Transport
01.2022
Diploma In Computer Science Engineering -
St. Joseph University In Tanzania
Certificate of Secondary Education -
Faraja Seminary Secondary School
Skills
- Equipment Operation
- DOT Compliance
- Appointment Scheduling
- Vehicle Maintenance
- Revenue Generation
- Passenger Assistance
- Punctuality
- Passenger support
- Customer rapport
- Vehicle Inspection
- Confidentiality understanding
- Customer Service
- Route Management
- Defensive Driving
- Safe driving techniques
- Clean Driving Record
Maritalstatus
MARRIED
Personal Information
Nationality: TANZANIAN
Languages
- ENGLISH
- SWAHILI
References
- Mr. Paul Mndeme, Finance and Administration Officer, 1403/01 Bains Avenue, Msasani Peninsula, Masaki, Dar es Salaam, Tanzania, +255 716 876429, pmndeme@ifes.org
- Mr. William Kimwaga, System Administrator, Tanesco, Dar es Salaam, Tanzania, P. O. Box 105303, +255 766 371 898, William.kimwaga@tanesco.co.tz
- Mr. Sangwani Mkandawire, Claims Analyst, Britam Insurance (Tanzania) Limited, Dar es Salaam, Tanzania, P. O. Box 75433, +255 755 569 034, sangwanidavid@gmail.com
Timeline
DRIVER
INTERNATIONAL FOUNDATION for ELECTORAL SYSTEMS (IFES)
11.2023 - Current
DRIVER
ERINO COMPANY LIMITED
05.2022 - 09.2023
DRIVER
UBER TANZANIA
09.2021 - 04.2022
CUSTOMER SERVICE EXECUTIVE
PCCI TANZANIA LIMITED
09.2019 - 06.2021
CUSTOMER SERVICE EXECUTIVE
TRIP INDIGO TANZANIA LIMITED
06.2016 - 09.2019
DRIVER
TANZANIA ASSEMBLIES OF GOD CHURCH
03.2011 - 05.2016
Advanced driver's Certificate grade two -
National Institute of Transport
Diploma In Computer Science Engineering -
St. Joseph University In Tanzania
Certificate of Secondary Education -
Faraja Seminary Secondary School
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