Joshua Kiwelu
Arusha
Summary
Dynamic tour guide with extensive experience at Freelance, specializing in custom itineraries and route optimization. Proven ability to enhance guest satisfaction through exceptional public speaking and customer service. Passionate about delivering engaging, informative experiences while fostering cultural awareness and teamwork. Committed to ongoing research to ensure accuracy and relevance in all tours.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Tour Guide
Freelance
Arusha
09.2015 - Current
- Delivered guided tours, presenting scripted information and answering questions.
- Promoted additional services and attractions to visitors, contributing to increased revenue.
- Described tour points of interest to group members, responding to general inquiries and questions.
- Researched site history and environmental conditions to plan appropriate expeditions, instruction and commentary.
- Selected travel routes and sites to visit based on knowledge of specific areas.
- Managed tour scheduling, including private and group tours, to optimize guest satisfaction and operational efficiency.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Customized tours to meet specific interests of diverse groups, including school children, historians, and tourists.
- Worked closely with colleagues in order to provide a high level of service throughout the duration of the tour.
- Planned itineraries in accordance with weather forecasts and length of each tour.
- Performed regular research to keep information provided on tours accurate and up-to-date.
- Displayed strong public speaking skills and communication abilities to facilitate highest quality tour for guests.
Education
Public Service Vehicles (Passengers) Driving Program -
National Institute of Transport
Arusha, Tanzania08-2015
Wildlife And Tourisim Diploma - Tourism And Hospitality Management
Tropical Center Institu
Arusha, Tanzania04-2014
Some College (No Degree) - Hospitality And Tourism Management
Sila Training Collage
Arusha, Tanzania01-2013
Secondary Education
Meru Peak Secondary School
Arusha, Tanzania10-2011
Primary School
Mji Mpya Primary School
Kilimanjaro, Tanzania10-2007
Skills
- Tour planning
- Public speaking
- Customer service
- Route optimization
- Cultural awareness
- Group management
- Knowledge retention
- Time management
- Team collaboration
- Itinerary organization
- Communication skills
- Social media
Languages
Swahili
First Language
English
Advanced (C1)
C1
Certification
- Certificate in Professional Tour Guide
- Diploma in Tour Guide Management
- Certificate of Professional Driver
Timeline
Tour Guide
Freelance
09.2015 - Current
Public Service Vehicles (Passengers) Driving Program -
National Institute of Transport
Wildlife And Tourisim Diploma - Tourism And Hospitality Management
Tropical Center Institu
Some College (No Degree) - Hospitality And Tourism Management
Sila Training Collage
Secondary Education
Meru Peak Secondary School
Primary School
Mji Mpya Primary School
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