Joseph Sebastian Bituro
Dar Es Salaam
Summary
Results-driven Sales Manager known for exceptional productivity and efficient task completion. Specialize in strategic sales planning, customer relationship management, and market analysis. Excel in negotiation, communication, and leadership, utilizing these soft skills to drive team success and exceed sales goals.
Overview
14
14
years of professional experience
Work History
Sales Manager
Buyegi Ventures Limited
Dar Es Salaam, Tanzania
07.2022 - Current
- Created and presented monthly reports to management on sales performance.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Identified and developed new markets for products or services.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Maintained accurate records of all transactions between customers and company representatives.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Collaborated with marketing team to create promotional materials for target customers.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Organized events such as trade shows or conferences to promote products or services.
- Recruited, hired, trained, evaluated, coached, mentored, and disciplined Sales Representatives.
Operations Manager
Pluto Gems
Dar Es Salaam, Tanzania
07.2020 - 12.2021
- Developed and implemented operational procedures to ensure quality standards are met.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Resolved conflicts between employees or between employees and management.
- Coordinated with other departments to ensure smooth workflow throughout the mining process.
- Supervised day-to-day activities at the mine site including assigning tasks to personnel and monitoring their performance.
- Inspected quality of mined material for compliance with regulations.
- Inspecting loaded mined material in truck to balance the truck weight tones.
- Managing payment to the area district municipal for the trucks caring the mined materials.
IT Technician
Tanzania Institute Of Bankers (TIB)
Dar Es Salaam, Tanzania
08.2012 - 02.2013
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Performed daily backups using Commvault and other backup solutions.
- Coordinated with vendors for repair services when needed.
- Provided technical support to users via telephone or remote access.
- Data entry
Customer Service Representative
Vodacom Tanzania
Dar Es Salaam, Tanzania
02.2011 - 01.2012
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Education
Diploma in Computing And Information Technology - Computing And Information Technology
University Of Dar Es Salaam Computing Center
Dar Es Salaam 04-2012
Skills
- Territory sales management
- Solution selling
- Sales operation
- Strategic account development
- Sales strategy development
- Network troubleshooting
Languages
Kiswahili
Beginner
A1
English
Proficient
C2
Timeline
Sales Manager
Buyegi Ventures Limited
07.2022 - Current
Operations Manager
Pluto Gems
07.2020 - 12.2021
IT Technician
Tanzania Institute Of Bankers (TIB)
08.2012 - 02.2013
Customer Service Representative
Vodacom Tanzania
02.2011 - 01.2012
Diploma in Computing And Information Technology - Computing And Information Technology
University Of Dar Es Salaam Computing Center