Summary
Overview
Work History
Education
Skills
Languages
Timeline
Joseph  Ngassa

Joseph Ngassa

Summary

Job Title specializing in customer service, retail sales and upselling techniques. Proficient in interfacing with diverse customers to provide ideal product recommendations and exceed sales quotas. Physically fit Truck Driver works great with vans and other light delivery vehicles. Supports business objectives by reliably meeting delivery and pickup schedules. Multitasks and solves problems well to stay on top of fast-paced work.

Overview

7
7
years of professional experience

Work History

Clothing Sales Associate

Vunjabei Group Limited
02.2021 - 07.2023
  • Used point-of-sale systems to process payments and check inventory levels.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Recommended complementary purchases to customers, increasing revenue.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Transport Driver

Universal African Logistics Centre Ltd
08.2018 - 11.2019
  • Reduced downtime between trips by collaborating with maintenance teams on prompt repairs of vehicles.
  • Handled emergencies effectively, following appropriate protocols to protect cargo and avoid delays.
  • Collaborated with dispatchers to ensure accurate and timely deliveries for clients.
  • Assisted in resolving shipping discrepancies by coordinating with warehouse staff and logistics teams.
  • Utilized GPS and other navigation systems to minimize delays with well-planned routes.

Delivery Driver

Robby One Fashion
08.2016 - 05.2018
  • Identified mechanical issues, completed basic repairs and reported serious concerns to management.
  • Verified accuracy of all deliveries against order forms.
  • Accomplished seamless handovers between shifts through clear communication with colleagues about completed tasks, ongoing responsibilities, and relevant updates.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Education

Bachelor Of Engineering In Electrical & Electronic - Rural Energy Agency

St. Joseph University in Tanzania
08.2017

Skills

  • Retail Metrics and Goals
  • Product Demonstrations
  • Merchandising and Display
  • Organization
  • Reliable and Responsible
  • Goal-Driven
  • Professional Appearance
  • Sales Records Management
  • Sales and Promotions
  • Purchase Packaging
  • Staff Support
  • Team Supervision

Languages

English
Advanced (C1)
Swahili
Bilingual or Proficient (C2)
French
Beginner (A1)

Timeline

Clothing Sales Associate - Vunjabei Group Limited
02.2021 - 07.2023
Transport Driver - Universal African Logistics Centre Ltd
08.2018 - 11.2019
Delivery Driver - Robby One Fashion
08.2016 - 05.2018
St. Joseph University in Tanzania - Bachelor Of Engineering In Electrical & Electronic, Rural Energy Agency
Joseph Ngassa