JORAM TELESPHORD NGERANGERA
Mkalama
Summary
Service-oriented Control and Quality Assurance Officer with 06 years’ experience; working in multicultural environments: Core competencies include; administrative skills, ability to work under minimal supervision as well as excellent communication, client handling, robust time manager, well-developed clerical, computer literacy: MS Word, Excel, Power Point, internet, Access.
Overview
10
10
years of professional experience
Work History
Control and Quality Assurance Officer
Nmb Mkalama Branch
2024.01 - Current
- To perform daily review and ensure cash and suspense accounts reconciliations are properly and timely done with proper narrations captured/escalations done if required.
- To Act in the space of Branch manager as a focal person for on-site assurance checks conducted by both internal and external assurance providers.
- Being part of branch review and analysis team of customer deposits, loans portfolio management and form a strategy for business growth.
- To ensure Timely reporting of suspicious transactions, Risk events & incidences as per the procedure and whistle blowing policy.
- To review branch day’s work and conduct/oversee call-over as per existing guidance.
- To preparing reports and share at branch and Head office level as per defined timelines and frequencies.
- To share the identified control gaps to branch staff in morning sessions or other defined formal meetings.
AG Branch Manager (Assisting TLBO)
NMB Bank Plc
2025.06 - 2025.06
AG Branch Manager (Assisting TLBO)
NMB Bank Plc
2024.12 - 2024.12
Bank Officer
Nmb Kongwa Branch
2022.01 - 2023.12
- To Count cash deposited (accurately) and ensure that it is correctly entered in the computer system or manual ledger. Ensure that collected cash calculations are correct and accurate.
- To Cross selling of Bank products to existing customers inside and outside banking hall and maximize customer satisfaction by giving advisory services to customers on their life cycle needs.
- Responding to customer complaints in a timely manner and ensure they are given feedback on the resolution to their satisfaction.
AG Branch Manager
NMB Bank Plc
2022.12 - 2022.12
AG Manager, Customer Experience
NMB Bank Plc
2022.10 - 2022.11
AG Control Quality Assurance
NMB Bank Plc
2022.10 - 2022.10
Bank Officer
Nmb Tandahimba Branch
2018.04 - 2022.01
- To Providing banking services to our customers
- To ensure I understand customer needs and expectations and selling appropriate product and services
- To Respond to customer complaints timely and give feedback to their satisfaction.
- Up-selling and cross selling of products to existing and new customers
AG Control Quality Assurance
NMB Bank Plc
2021.06 - 2021.06
AG Manager, Customer Experience
NMB Bank Plc
2020.03 - 2020.03
Team Leader, Customer Experience
NMB Bank Plc
2019.09 - 2019.11
Direct Sales Staff
Nmb Kibaya Branch
2017.04 - 2018.03
- To ensure daily Account opening for customers
- To explain Chap Chap account to customers
- To provide advice to customer regarding choice of saving account.
- To collect fee for starter packs for onward delivery to the branch.
Service Officer
Off Grid Electricity Tabora
2015.10 - 2016.09
- Recruitment and preparation training of agents
- To attend customer enquiries.
- To assign task and make follow up.
- To open new expansion areas.
Education
Bachelor of Laws -
The University of Dodoma
01.2013
Advanced Certificate of Secondary Education - undefined
Jamhuri High School
01.2009
Certificate in Microcomputer Application - undefined
University of Dar es salaam Computing Centre
01.2007
Certificate of Secondary Education - undefined
City Secondary School
01.2006
Skills
- Deep understanding of risk framework in banking
- Risk Awareness and assessment
- Communication skills, both written and oral
- Ability to work with minimum supervision
- Presentation skills
- Report Writing and Analytics
References
- Wilbert Mwalusito, Manager Mkalama Branch, NMB Bank Plc, P.O. Box, 1043, Mkalama, Singida, Tanzania, +255 753212300, wilbert.mwalusito@nmbtz.com
- Beatrice John Nghwasa, Manager Chamwino Branch, NMB Bank Plc, Chamwino, Dodoma, Tanzania, +255 767258545, beatrice.nghwasa@nmbtz.com
- Anold Kaseke, Manager Control and Quality Assurance Officer, NMB Bank Plc, Dar Es Salaam, Tanzania, +255 714111418, anold.kaseke@nmbtz.com
Timeline
AG Branch Manager (Assisting TLBO)
NMB Bank Plc
2025.06 - 2025.06
AG Branch Manager (Assisting TLBO)
NMB Bank Plc
2024.12 - 2024.12
Control and Quality Assurance Officer
Nmb Mkalama Branch
2024.01 - Current
AG Branch Manager
NMB Bank Plc
2022.12 - 2022.12
AG Manager, Customer Experience
NMB Bank Plc
2022.10 - 2022.11
AG Control Quality Assurance
NMB Bank Plc
2022.10 - 2022.10
Bank Officer
Nmb Kongwa Branch
2022.01 - 2023.12
AG Control Quality Assurance
NMB Bank Plc
2021.06 - 2021.06
AG Manager, Customer Experience
NMB Bank Plc
2020.03 - 2020.03
Team Leader, Customer Experience
NMB Bank Plc
2019.09 - 2019.11
Bank Officer
Nmb Tandahimba Branch
2018.04 - 2022.01
Direct Sales Staff
Nmb Kibaya Branch
2017.04 - 2018.03
Service Officer
Off Grid Electricity Tabora
2015.10 - 2016.09
Advanced Certificate of Secondary Education - undefined
Jamhuri High School
Certificate in Microcomputer Application - undefined
University of Dar es salaam Computing Centre
Certificate of Secondary Education - undefined
City Secondary School
Bachelor of Laws -
The University of Dodoma
Acting Roles Experience
- 2022-10-15, 2022-10-27, NMB Bank Plc, AG Control Quality Assurance
- 2022-10-31, 2022-11-06, NMB Bank Plc, AG Manager, Customer Experience
- 2022-12-07, 2022-12-10, NMB Bank Plc, AG Branch Manager
- 2024-12-03, 2024-12-06, NMB Bank Plc, AG Branch Manager (Assisting TLBO)
- 2025-06-19, 2025-06-21, NMB Bank Plc, AG Branch Manager (Assisting TLBO)
- 2021-06-01, 2021-06-12, NMB Bank Plc, AG Control Quality Assurance
- 2020-03-09, 2020-03-20, NMB Bank Plc, AG Manager, Customer Experience
- 2019-09-16, 2019-11-20, NMB Bank Plc, Team Leader, Customer Experience