JOHN WILLIAM MTANI

Duties and Responsibilities:

• Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.

• Increased efficiency and drove branch revenue by optimizing daily operations.

• Designed sales and service strategies to improve revenue and retention.

• Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.

• Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.

• Grew business banking relationships through proactive outreach.

• Assigned duties to employees and examined work for accuracy, neatness and timeliness.

• Managed and inspired team members to perform to full potential, driving branch profitability.

• Planned work schedules to maintain adequate staffing levels.

• Verified cash by balancing cash drawers and maintaining cash count records.

• Established and built customer relationships through targeted outreach and initiatives.

• Disciplined employees to encourage compliance with company policies and procedures.

• Analyzed actual financial results to budget, preparing variance reporting to functional groups.

Duties and Responsibilities

• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Built relationships with customers and community to establish long-term business growth.
• Directed sales support staff in administrative tasks to help sales reps close deals.
• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
• Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost bank growth.
• Achieved established KPI for branch team and individual performance through teamwork and focus on customers.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Collaborated with upper management to improve customer service processes and support structures company-wide.
• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
• Reviewed repeated issues within operations and business management to solve problems and improve bank outcomes.

Duties and Responsibilities.

• Managing all aspects of agency operations, including customer service, cash management, account maintenance, and compliance with banking regulations.
• Providing excellent customer service, ensuring customers' inquiries, complaints, and issues are resolved in a timely and satisfactory manner.
• Actively participate in business development activities to increase the branch's customer base and revenue by identifying potential customers, promoting bank products and services, and establishing relationships with local businesses and community organizations.
• Build and maintain strong relationships with key stakeholders, including corporate clients, government agencies, and regulatory bodies.
• Ensure that the Agency operates in compliance with all banking regulations and policies. Including monitoring transactions for suspicious activities, implementing security measures, and conducting
• Manage operational risks and take necessary steps to mitigate them.

Duties and Responsibilities.

• Opened new checking, savings and lines of credit for customer accounts.

• Performing telling duties.

• Advised customers on bank products, services and financial planning options.

• Completed thorough and accurate documentation for money movements, deposits or withdrawals.

• Adhered to bank and legal guidelines for reporting, loan approvals and money handling.

• Performing ATM and Vault custodianship

• Opened and serviced accounts within authorized limits.

• Participated in training and mentoring of new staff, assisting with onboarding .

• Adhered to strict confidentiality protocols to maintain safety of customer and bank information.

• Compiled new customer information to open accounts and loans, collecting and verifying necessary documentation.

• Identified financial needs of customers and presented appropriate product and service options.

• Performing credit function issues.

• Relationships Management of of big depositors such as M-PESA, Millicom (TIGO), TCRA, REA, EPZA,ARDHI UNIVERSITY

Duties and Responsibilities.

• Designed comfortable tutoring environment conducive to learning.
• Assisted students in finding useful study methods to enhance academic performance.
• Conducted study exercises to help student pass class exam or improve scores on standardized tests.
• Provided private instruction to individual or small groups of students to improve academic performance and prepare for academic or occupational tests.
• Created tailored lesson plans and study guides to teach and assist students in area of study.
• Maintained records of student assessments, tutoring activities and results.