Johnson Malle

• Built relationships with cross-functional teams to identify and mitigate security threats and vulnerabilities under the guidance of the SOC Manager.
• Designed and implemented SOC toolsets for alerting, monitoring, and reporting to enhance security operations.
• Developed technical capabilities, including software and hardware requirements, and prioritized projects aligned with business needs.
  Ensured SOC operations complied with information security policies, standards, and guidelines.
• Integrated standard and non-standard logs into SIEM and central log management solutions.
  Conducted scheduled and ad-hoc security assessments to identify and address system and network vulnerabilities.
• Collaborated with internal and external stakeholders, including outsourced service providers, to resolve security issues.
• Generated reports detailing findings and recommendations.

• Maintaining and managing Citrix applications
• Installed, updated, and optimized XenApp farms
  and Windows Server environments.
• Trained users and employees on Citrix application usage and troubleshooting.
• Supervised Citrix server farms and provided
  technical support for system-related issues.
  Coordinated and communicated system changes to ensure seamless operations.

System Administrator: Backup Systems (Data Protection) (outsource to Vodacom Tanzania PLC)

• Managed backup systems using Dell EMC Networker, Data Domain and CommVault for data protection.
• Ensured data integrity and availability through regular backups and recovery testing.
• Troubleshot and resolved issues related to backup systems and processes.

System Administrator: IT Service Delivery & Corporate Apps (outsource to Vodacom Tanzania PLC)

• Maintained flexible schedule and responded to after-hours and weekend emergencies.
• System Administrator: Active Directory, File Server, Printer
  Server, Exchange Server & Corporate Applications
• Diagnosed and resolved hardware and software issues.

IT Project Leading East Africa

• Planned, scheduled, and coordinated activities related to system development projects
• Consulted and mentored technical resource team members
• Managed projects from procurement to commission.
• Performed unit testing on computer programs, forms, reports, and interfaces
• Met project deadlines without sacrificing build quality or workplace safety.
• Compiled documentation for design changes and creation criteria
• Updated systems data and prepared conversion requirements
• Provided assistance to suppliers with software-related issues and problems
• Developed, modified and implemented systems which met client needs and fulfilled the priorities set by the Executive Committee
• Designed, coded, tested, documented, trained and implemented efforts associated with projects
• Supported all existing systems production software
• Developed, modified and implemented custom and packaged software required to successfully achieve the business objectives
• Meets with key stakeholders regularly
• Manages timelines effectively
• Reports to Chief Information Officer throughout project
• Monitors progress
• Provides hands-on project leadership to staff
• Brainstorms technical solutions with team
• Keeps team in check and focused on goals

Project Leading (Outsource to Vodacom Tanzania PLC)

• Planned, scheduled, and coordinated activities related to system development projects
• Consulted and mentored technical resource team members
• Managed projects from procurement to commission.
• Performed unit testing on computer programs, forms, reports, and interfaces
• Met project deadlines without sacrificing build quality or workplace safety.
• Compiled documentation for design changes and creation criteria
• Updated systems data and prepared conversion requirements
• Provided assistance to suppliers with software-related issues and problems
• Developed, modified and implemented systems which met client needs and fulfilled the priorities set by the Executive Committee
• Designed, coded, tested, documented, trained and implemented efforts associated with projects
• Supported all existing systems production software
• Meets with key stakeholders regularly
• Manages timelines effectively
• Reports to Chief Information Officer throughout project
• Monitors progress
• Provides hands-on project leadership to staff

IT Field Engineer Vodacom (outsource to Vodacom Tanzania PLC)

Desktop Support

• Install, upgrade, support and troubleshoot OS and Microsoft Office and any other authorized desktop applications
• Install, upgrade, support and troubleshoot for printers, computer hardware, Network Device and any other authorized peripheral equipment
• Performs general preventative maintenance tasks on Computers, printers and any other authorized peripheral equipment
• Customize desktop hardware to meet user specifications and standards
• Performs work in compliance within specified warranty requirements
• Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or Laptop that has authorized access to the network
• Develop trends by monitoring and analyzing incoming calls, problems and support requests

Operational

• Provide user data and application recovery
• Email account administration, i.e., account creation and management and distribution lists on Exchange Server
• User account administration, i.e., account creation and management and password resets on Active Directory
• Familiarize end users on basic software, hardware and peripheral device operation
• Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support
• Works with vendor support contacts to resolve technical issues within the desktop environment
• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
• Dealing with queries by following departmental procedures for fault resolution
• Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines
• Ensures that supported customer accurately completes the approved work request with the date and time of submission

• Install, upgrade, support and troubleshoot Enterprise Applications hosted on Windows Server
• Install, upgrade, support and troubleshoot Enterprise Applications running on Microsoft Terminal Services
• Interact with numerous computer platforms in a multilayered client-server environment
• Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email server and administrative systems
• Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime
• Troubleshooting network connectivity in a LAN/WAN environment
• Requesting and coordinating vendor support
• Develop trends by monitoring and analyzing incoming calls, problems and support requests
• Operational Provide user data and application recovery
• Email account administration, i.e., account creation and management and distribution lists on Exchange
• User account administration, i.e., account creation and management and password resets on Active Directory
• Familiarize end users on basic software, hardware and peripheral device operation
• Take ownership and responsibility of queries, issues and problems
• Works with vendor support contacts to resolve technical issues within the desktop environment
• Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
• Oversaw IT department operations and training.
• Customized and repaired technology based on staff requests.

• Maintenance of computer systems and other technologies, such as communication systems
• Installation, Configuring and Upgrade software and hardware as per needs
• Monitoring and troubleshooting File Server, Mail Server, Hotspot Server, Fidelio Server and Call Data Records (PBX) Server
• Setting up peripherals such as printers, fax or scanners
• Resolve guest problems promptly and accurately
• System image maintenance and deployment
• Provide assistance in procuring ICT equipment for the Hotel
• Providing licensed antivirus and other software to the Hotel computers
• Export calls Records (Guest rooms and Staff) from Call data record Server
• Monitoring of the network connection and internet service on a daily basis to ensure a stable and responsive network environment
• Research possible technologies for department purchases
• Create new user and maintain on Fidelio
• Wrote strategic business plans outlining need for departmental information technology resources.
• Oversaw development and implementation of improvements to support network operations.
• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
• Analyzed network security and current infrastructure, assessing areas in need of improvement.
• Managed life cycle replacement of hardware and software.
• Coordinated secure system access of users to various department systems and platforms.