JOHNSON ELIAS MUSHI
Arusha
Summary
A dedicated Human Resource professional with over 10 years of experience and a strong educational background in Political Science and Public Administration coupled with ongoing Master's studies in Human Resource Management. Seeking a challenging role to leverage expertise in HR strategy, talent management, and organizational development.
Human Resources professional with robust experience in talent acquisition, employee relations, and performance management. Proven track record of fostering strong team collaboration and driving results through strategic initiatives. Skilled in conflict resolution, training and development, and organizational development. Adaptable and reliable, ensuring alignment with evolving business needs.
Overview
17
17
years of professional experience
Work History
Human Resources Manager
Mount Kilimanjaro Safari Club
10.2019 - Current
- Implementing the company’s Human Resources policy
- Dealing with all compliance matters e.g., OSHA, NSSF, WCF, FIRE, NEMC
- Advising the management and staff on all matters related to labour relations
- Coordinating selection, recruitment and placement of new employees
- Designing job descriptions and assigning duties to all employees
- Registering new employees for pension fund and medical insurance
- Preparing staff compensation, remuneration and benefits structure
- Managing staff attendance and productivity in the workplace
- Preparing monthly staff payroll and filling statutory requirements
- Conducting periodic performance appraisal of all company staff
- Enforcing disciplinary measures, staff rules and regulations
- Ensuring that all employees adhere to company policies and bylaws
- Manage and co-ordinate manpower planning in line with company expansion.
- Coordinating all staff training, motivation and incentive programs
- Dealing with staff welfare issues and resolving grievances
- Maintaining and updating employees’ records and files
- Contractual administration
- Manage leave and succession plan
- Performing other tasks as assigned by the Managing Director
Human Resource Manager
Selous Expeditions
08.2014 - 07.2019
- Implementing and keeping HR Policy manual for all employees
- Making sure that the company adheres to all labor law requirements
- Coordinating and supervising recruitment and selection of new staff
- Preparing, reviewing and administering employment contracts
- Designing job descriptions and assigning duties to employees
- Registering all employees for NSSF and health insurance schemes
- Processing all permits including work, OSHA, fire and sanitation
- Handling all legal and related issues including cases on mediations
- Advising management on compliance to various laws and regulations
- Scheduling monthly staff roster and preparing monthly staff payroll
- Ensuring that all employees adhere to their contractual obligations
- Enforcing disciplinary measures, staff rules and regulations
- Handling all staff welfare issues such as leave, overtime, etc.
- Performing general administrative tasks as assigned by the Director
Recruitment Specialist
Human Capital (T) Limited
04.2012 - 07.2014
- Handling queries from customers requiring recruitment services
- Coordinating recruitment and services as per customer needs
- Placing job vacancy advertisements in newspapers and job portals
- Receiving and screening job applications based on set criteria
- Conducting background and reference checks on job applicants
- Short listing and inviting candidates to attend job interviews
- Managing appointments and setting interview schedules
- Interviewing candidates as member of the interviewing panel
- Placing successful candidates with their respective employers
- Maintaining and updating recruitment candidates database
- Performing other task as assigned by the Managing Directors
Human Resources Administrator
INFINITY COMMUNICATIONS
03.2009 - 02.2012
- Screening job applications, short listing and conducting interviews
- Planning and scheduling monthly staff roster for call center agents
- Tracking daily attendances and deviation of all call center agents
- Conducting performance appraisal of call center agents
- Preparing daily attendance reports for each call center shift
- Conducting performance appraisal of call center team members
- Identifying performance gaps and recommending remedial training
- Preparing monthly reports on performance of call center agents
- Liaising with Finance Department to prepare monthly staff payroll
Call Center Supervisor
INFINITY COMMUNICATIONS
02.2008 - 02.2009
- Monitoring and managing Service Levels and Answer Rates
- Acting on behalf of workforce planner in his/her absence
- Skilling and re-skilling of customer queues to different call center agents
- Tracking daily attendances and deviation of all call Center agents
- Preparing daily attendance reports for each call center shift
- Preparing hourly cumulative service level and performance reports
- Maintaining and updating employee master database on a weekly basis
- Making suggestions to management on ways to improve performance
- Tracking KPIs (calls answered, handling time & connect minutes)
Education
Masters - Human Resource Management
Institute of Accountancy Arusha
01.2025
Bachelor of Arts - Political Science and Public Administration
University of Dar es Salam
01.2007
Advanced Certificate - Secondary Education
Agape Lutheran Junior Seminary
Kilimanjaro-Tanzania01.2003
Certificate - Secondary Education
Agape Lutheran Junior Seminary
01.2000
Skills
- People management
- Team-work
- Organizational skills
- Communication skills
- Self-motivated
- Creative
- Problem-solving
- Ability to work in a busy environment
- Multi-tasking
- Working knowledge of Employment and Labour relations Act
- Working knowledge of Occupational Safety and Health guidelines
- Microsoft Office applications (Word, Excel, Access, Power Point)
Languages
English
Advanced (C1)
Swahili
Bilingual or Proficient (C2)
Timeline
Human Resources Manager
Mount Kilimanjaro Safari Club
10.2019 - Current
Human Resource Manager
Selous Expeditions
08.2014 - 07.2019
Recruitment Specialist
Human Capital (T) Limited
04.2012 - 07.2014
Human Resources Administrator
INFINITY COMMUNICATIONS
03.2009 - 02.2012
Call Center Supervisor
INFINITY COMMUNICATIONS
02.2008 - 02.2009
Bachelor of Arts - Political Science and Public Administration
University of Dar es Salam
Certificate - Secondary Education
Agape Lutheran Junior Seminary
Masters - Human Resource Management
Institute of Accountancy Arusha
Advanced Certificate - Secondary Education
Agape Lutheran Junior Seminary
Personal Information
- Place of Birth: Kilimanjaro
- Date of Birth: 06/17/82
- Gender: Male
- Marital Status: Married
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