JOHNSON CHAULAYA
Key Account Manager, IT
Dar es Salaam
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
1
1
Certification
1
1
Microsoft 365 Fundamental Certificate
Work History
Key Account Manager- Global/ Multinational Sector
Airtel Tanzania PLC
06.2023 - Current
- Succeeded in managing Key Accounts through developing sound business relationship with cooperate clients, global accounts and representing the company as a professional, to maximize awareness of the company’s products and services
- Acted as the central point of contact for the Global corporate sector Account sales related issues within the customer portfolio and the conduit for customer communication for all other related situations.
- Expanded key account base by identifying and cultivating new business opportunities.
- Strengthened client relationships through regular communication and effective problem-solving.
- Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
- Collaborated with product development teams to tailor solutions specifically for key account needs, driving customer satisfaction and loyalty.
- Optimized processes related to order placement and fulfillment by streamlining workflows between sales teams and other departments within the organization.
- Developed and delivered presentations to key customers to position products and services.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
Key Account Manager/ Pre Sales Engineer
Liquid Intelligent Technologies
09.2021 - 06.2023
- Managed to ensure the Company’s growth in terms of sales and clientele base are achieved and exceeded beyond the set targets
- Assisted in the expansion of distribution networks by identifying potential areas to improve product accessibility
- Managed Key Account Portfolio of existing and potential clients using the Company’s CRM program to build and maintain excellent customer relationships, and retainer ship, and ensure repeat business with clients
- Conducted Trainings on Cloud solution Services which included Microsoft Office 365, Microsoft Azure and AWS
- Managed to provide first line support for clients using cloud solutions in case of any challenge while using the service
- Mentored junior members of the team in key account management best practices, fostering a culture of continuous learning and professional growth within the organization.
- Maintained a high level of industry knowledge by attending relevant conferences, seminars, and workshops, contributing to the development of innovative solutions for clients.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
Technical Sales Manager
Broad Security Technologies
09.2020 - 08.2021
- Increased customer base and market shares by promoting the services through diverse channels
- Built strong customer relationships through consistent communication and understanding of client needs.
- Supported clients fully throughout the purchasing process from the introduction of products to training in use and providing after sales support
- Provided exceptional product knowledge, leading to increased trust from customers and higher conversion rates.
- Managing sales teams to penetrate the market
- Enhanced team collaboration through regular meetings and open communication channels, resulting in a more cohesive unit working towards common goals.
- Attained sales targets consistently by implementing effective pipeline management strategies and conducting regular performance reviews.
- Championed product innovation by collaborating closely with engineering teams, ensuring offerings met evolving customer requirements while maintaining profitability margins.
IT Manager
Well Worth Group of Hotels (Zanzibar Beach Resort)
04.2019 - 09.2020
- Improved network efficiency by implementing new server configurations and optimizing system operations.
- Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Implemented robust backup strategies to safeguard critical data against loss or corruption, minimizing potential risks.
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
- Ensured compliance with industry regulations by implementing comprehensive IT policies and procedures covering data privacy, security, and access controls.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Championed employee training initiatives focused on enhancing technical skills and promoting best practices across the organization.
- Conducted regular performance evaluations to identify areas for improvement and develop targeted action plans for continuous enhancement of IT services.
Education
Bachelor of Science - Computer Engineering Technology
Dar Es Salaam Institute of Technology (DIT)
Dar Es Salaam, 0210.2018
High School Diploma -
Ifunda Technical Secondary School
Iringa06.2013
Bernard Hill Horst Secondary School
Morogoro, 1606.2011
Skills
- Good analytical and problem-solving skills
- Self-reliance in management of assigned tasks
- Cross-Functional Collaboration
- Adaptability and flexibility
- Effective communication
- Analytical thinking
Certification
I, JOHNSON JOHN CHAULAYA. Certify that to the best of my knowledge and belief, these data correctly describe me, my qualifications and my experience.
language abilities
Native proficiency, Full professional proficiency
personal information
- Date of Birth: 11/29/89
- Gender: Male
- Nationality: Tanzanian
- Marital Status: Maried
references
- Mr. Frank Angelo Kihwele, Coordinator professional Training ad assessment at NACTE, P.O BOX 7109, Dar es salaam, 0656210019, kihwele@nacte.go.tz
- Mr. Benjamin Raymond, Head of Technical operations ANASEL GROUP LIMITED, 0658095702, benjamin@anasel.co.tz
- Mr. John Kitangita, Head Of Finance Department ZANLINK LIMITED, 0686 323 369, johnkitangita@gmail.com
hobbies and interests
- Reading books and newspapers
- Watching football, boxing, jogging, travelling, listening to radio, watching television and learning new things
Timeline
Key Account Manager- Global/ Multinational Sector
Airtel Tanzania PLC
06.2023 - Current
Key Account Manager/ Pre Sales Engineer
Liquid Intelligent Technologies
09.2021 - 06.2023
Technical Sales Manager
Broad Security Technologies
09.2020 - 08.2021
IT Manager
Well Worth Group of Hotels (Zanzibar Beach Resort)
04.2019 - 09.2020
Bachelor of Science - Computer Engineering Technology
Dar Es Salaam Institute of Technology (DIT)
High School Diploma -
Ifunda Technical Secondary School
Bernard Hill Horst Secondary School
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