John Bogohe
Dar es Salaam
Summary
Knowledgeable IT Officer with strong background in IT operations and support. Effectively managed network systems and resolved technical issues, enhancing overall system performance and user satisfaction. Demonstrated expertise in troubleshooting and system optimization, showcasing problem-solving abilities and technical proficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Officer
Akiba Commercial Bank
09.2015 - Current
- I have been working as IT Officer in the department of Information Communication and Technology (ICT). My responsibilities are not limited to:
- Provide up to second level support for production in a 24
- 7 environment; Participate in running core ICT systems.
- Participate in the closing of business (COB), EOM, and EOY in the core banking system (T24), Execution of backups of core banking system and other systems within the bank.
- Provide first line support to users of various systems within the bank including the creation, maintenance and termination of user accounts on various systems, troubleshooting on hardware, software and network problems.
- Process Helpdesk/service desk requests and allocated to the appropriate resources within the department or other Head Office Department as per Helpdesk /service desk policy.
- Monitoring network, ATM and mobile internet banking make sure they operate according to the standard set.
- Liaise with vendors and other IT personnel for problem resolution
- Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the system
- To provide reports to an agreed schedule (or on request), including credit, financial and service desk performance reports.
Loan Officer
Akiba Commercial Bank
05.2014 - 08.2015
- I have been working with Akiba Commercial Bank since May of the year 2014. My key duties are as follows:
- Promote and market group lending products and other ACB products.
- Also supporting ICT related issues at branch level
- Conduct training of group clients on issues related to the product
- Responsible for keeping client’s records for reference
Education
Bachelor - Computer Science
The Institute Of Finance Management (IFM)
Dar Es Salaam, Tanzania07-2012
Advanced Certificate - Secondary Education Examination (ACSEE)
Shinyanga Secondary High School
07-2009
Certificate - Secondary Education Examination (CSEE)
Shinyanga Secondary High School
11-2006
Skills
- GePG integration with T24 core banking system
- Smart Policy system Implementation
- SQL database backup automation
- T24 Upgrade from R08 to R23 Transact
- VOIP implementation
- Microsoft Windows Servers Upgrade
- Visa card implementation
- IT service management
- Technical troubleshooting
- Application support
- Problem-solving
- Teamwork
Certification
- December, 2011. Sustainable alliance in poverty eradication (SAIPE)
- Awards: certificate of attendance on project monitoring and evaluation
- In April 2016 Introduction to Jbase Database Development System
- Award: Certificate of attendance in Jbase Database Development System
- In March 2021 attended Cisco Routing and Switching
- Award: Certificate of attendance in Cisco Switching and Routing
- In March 2024 Vocational ITIL 4 Foundation
- Awards: Certificate of attendance in ITIL 4 Foundation
Timeline
IT Officer
Akiba Commercial Bank
09.2015 - Current
Loan Officer
Akiba Commercial Bank
05.2014 - 08.2015
Bachelor - Computer Science
The Institute Of Finance Management (IFM)
Advanced Certificate - Secondary Education Examination (ACSEE)
Shinyanga Secondary High School
Certificate - Secondary Education Examination (CSEE)
Shinyanga Secondary High School
References
Elias Mdao, Manager System and Network, emdao@acbbank.co.tz, +255 753-556661, Akiba Commercial Bank, P.O. Box 669, Dar es Salaam
Aziza Semboja, Manager Bussiness Support, asemboja@acbbank.co.tz, +255 764 963 165, Akiba Commercial Bank, P.O. Box 669, Dar esSalaam
Doreen Daniel, IT officer, ddaniel@acbbank.co.tz, +255 716 093 552, Akiba Commercial Bank, P.O. Box 669, Dar es Salaam
Hobbies and Interests
Watching documentaries, football, reading magazines
Disclaimer
I, John Bogohe certify to the best of my knowledge and belief that these data correctly describe my qualification, my experience and me.