Summary
Work History
Skills
References
Hobbies and Interests
Education background.
John Bernad

John Bernad

Reseptionist
Karatu,Arusha

Summary

I'm a tourism and hospitality expert working as a front office clerk, waiter and room attendants with excellent fluency in both English and Swahili language. I dedicated to host guest and provide excellent customer service. Having an experience of 2 years in serving guest in hotels and lodges in a training period. I'm eager to learn more, provide a high level of customer service and work with a team to provide a good standard of service to the Guest.

RESPONSIBILITY AND DUTIES.

•check-in and check-out of the guest during Arrival time and Departure time.

•Scort the guest to their room during arrival time and provide all information about the hotel including restaurant,spa,swimming pools,gym and other property

•Brief the guest about room amenities found in their room like coffee stations, mini-bar and everything found in their room

•Handling and answer all calls with a good impression. and provide exceptional customer service.

•Handle guest accounts from pre-arrival until Departure. and all payments.

•Communicate with guest and insure their comfortable. stay to increase guest score.

•Receive booking through upselling tactics and providing guest with a personalized service.

•Handle guest requests and complaints with empathy and discretion resulting in 95% positive feedback.

•Reduced the reception area wait time by 25% through efficiency admin tasks.

•Be smart and maintaining a tidy by organizing reception area.

• Communicate with room attendant if the guest room is available before guest arrival.

Work History

Trainer

SUMMIT SAFARI LODGE
07.2022

Food and Beverage Service .

ASHA
02.2024 - Current

Cashier

KILIFAIR
04.2022

Front Desck Reseptionist and Food &beverage Server

Winner
07.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Skills

  • Excellent computer literate in Microsoft word, power point, Excel Creativity skills, convincing skills, marketing skills, communicating skill, different language skills and skills based on cooking different meals both international and local dishes, leadership skills etc

References

  • Naomi Kyando, Front Office tutor, +255 718803563, P.O. Box 6127
  • Lilian Antipas, Front Office Manager, +255 692392772, Lilianantips@gmail.com, P.O. Box 560 ARUSHA
  • James Msimbe, Head of Hospitality Department, +255 784587360, jmsimbe75@yahoo.com

Hobbies and Interests

Teamwork, Sport, Traveling, and Reading and Listening Motivation Stories,Cooking.

Education background.

•Apprenticeships program at Four Seasons Serengeti Safari Lodge.

•Trainee at Elewana Collection Company.

•Technician Certificate in Hospitality Management at National College of Tourism.

•Certificate of Secondary Education Examinations at Ganako Secondary School.

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John BernadReseptionist