John Bernad

I'm a tourism and hospitality expert working as a front office clerk, waiter and room attendants with excellent fluency in both English and Swahili language. I dedicated to host guest and provide excellent customer service. Having an experience of 2 years in serving guest in hotels and lodges in a training period. I'm eager to learn more, provide a high level of customer service and work with a team to provide a good standard of service to the Guest.

RESPONSIBILITY AND DUTIES.

•check-in and check-out of the guest during Arrival time and Departure time.

•Scort the guest to their room during arrival time and provide all information about the hotel including restaurant,spa,swimming pools,gym and other property

•Brief the guest about room amenities found in their room like coffee stations, mini-bar and everything found in their room

•Handling and answer all calls with a good impression. and provide exceptional customer service.

•Handle guest accounts from pre-arrival until Departure. and all payments.

•Communicate with guest and insure their comfortable. stay to increase guest score.

•Receive booking through upselling tactics and providing guest with a personalized service.

•Handle guest requests and complaints with empathy and discretion resulting in 95% positive feedback.

•Reduced the reception area wait time by 25% through efficiency admin tasks.

•Be smart and maintaining a tidy by organizing reception area.

• Communicate with room attendant if the guest room is available before guest arrival.

Teamwork, Sport, Traveling, and Reading and Listening Motivation Stories,Cooking.