Job John Msuya

Relationship Officer Business Banking

Akiba Commercial Bank Plc

04.2018 - Current

Responsible for growth of all SME deposits and loans products both in number and value.
Recruitment of SME customers and cross selling of other bank products at a respective branch while maintaining business relationship with existing and new customers in accordance with bank strategic focus.
Develop marketing and deposit mobilization strategies to achieve targets in liability business and achieving targets in customer base.
To promote bank and all its products to potential customers and identify business opportunities in the area.
Develop strategic plans to ensure loans and deposit mobilization objectives are achieved as per approved budget and set targets.
Develop marketing and sales strategy in order to increase the number of clients, maximize sales and retain existing clients.
Develop marketing and deposit mobilization strategies to achieve targets in liability business and achieving targets in customer base.
Manage portfolio at risk and non performing loans for all loans products to bank acceptable levels.
Cross-selling of all banking products relevant to segment and ensure availability of promotional materials as tools for selling.
To ensure excellent business relationships and high customer satisfaction levels on an ongoing basis.
Providing quality service to customers and managing customer expectations, fully supporting them without boundaries.
To ensure a seamless end to end customer service in the acquired existing business.
To resolving any issue arising to ensure gates are always open.
To monitor changes in business best practice and offer creative ways to grow and improve customer service system.
To ensure understanding of policies and governance processes, driving compliance as appropriate within own business area.