Joanna Turner
Bagamoyo
Summary
Dynamic Director oversees every facet of production with strong project management and decision-making skills. Brings comprehensive knowledge of [Type] production writing, planning, and technical operations. Skilled at coordinating production plans and personnel resources to complete work under tight deadlines.
Overview
18
18
years of professional experience
Work History
Ocean Clean Director
Self
01.2016 - Current
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Suceeded in cleaning 10km of beach for 8 years.
- Installed a recycling collection point within the hotel for use for community.
- Installed small bins and 2 x large waste facilities throughout Bagamoyo
Managing Director
Firefly Company Ltd
01.2015 - Current
- Developed and implemented marketing strategies to promote hotel services.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Provided services efficiently and with high level of accuracy.
- Developed strong partnerships with local businesses to create exclusive offers and packages for hotel guests.
- Enhanced the hotel''s online presence through targeted marketing campaigns and social media engagement.
- Organized staff training sessions on topics such as effective communication skills, conflict resolution techniques, time management tips.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Ensured compliance with all local, state, and federal regulations related to hotel operations and licensing requirements.
- Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
- Provided exceptional service and assistance to guests upon check-in.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Cultivated lasting relationships with key community members via outreach efforts aimed at fostering support for our business among locals.
- Oversaw all aspects of event planning, from contract negotiation to day-of coordination, resulting in successful events and satisfied clients.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- personally designed and oversaw the historical renovation of the building the hotel is situated in.
- formed strong collaborations within the arts and culture sectors for more local tourism attraction.
Managing Director
Mikadi Beach Lodge
02.2008 - 02.2015
- Developed and implemented marketing strategies to promote hotel services.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Provided services efficiently and with high level of accuracy.
- Developed strong partnerships with local businesses to create exclusive offers and packages for hotel guests.
- Enhanced the hotel''s online presence through targeted marketing campaigns and social media engagement.
- Organized staff training sessions on topics such as effective communication skills, conflict resolution techniques, time management tips.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Ensured compliance with all local, state, and federal regulations related to hotel operations and licensing requirements.
- Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
- Provided exceptional service and assistance to guests upon check-in.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Improved the quality of food offerings in on-site restaurants by working closely with chefs on menu development and presentation techniques.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- designed and oversaw the entire refurbishment and successful rebranding of the hotel.
Department Manager
Moore Stephens Accounting Firm
01.2007 - 01.2008
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
No Degree - A Levels Pass
Chisipite Senior School
Harare Zimbabwe07-1997
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Landscape design
- Interior design
- Business USP design
- Contracting construction
- Historical renovation (5 x large renovations so far complete)
Sailing, Writing, Fire dancing, Cooking, traveling
I am a proficient and highly experienced sailor, I have crossed the Atlantic ocean by sail 3 x times and completed over 25 000 ocean miles.
I am passionate about writing, short stories and poetry. For personal, but also I use some content for business, social media etc.
Fire Dancing is a fun sport for me to relax and unwind from a busy life.
I am a passionate cook, personally creating and designing all of the dishes on the menus for my hotels.
Travelling is important to me to keep my mind fresh and inspired.
Timeline
Ocean Clean Director
Self
01.2016 - Current
Managing Director
Firefly Company Ltd
01.2015 - Current
Managing Director
Mikadi Beach Lodge
02.2008 - 02.2015
Department Manager
Moore Stephens Accounting Firm
01.2007 - 01.2008
No Degree - A Levels Pass
Chisipite Senior School
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