Customer experience centre/service
Tanzania Breweries Limited
- Communicating company products and services to customers.
- Identification of sales opportunities and negotiation
- Coordinating the sales team and distribution
- Communicate customers progress through the evaluation
- Evaluating and analyzing the customer base in order to resolve specific issues.
- Maintaining relationship with existing clients and following up action recommendation.
- Optimize the adequate use of the negotiation tools such promotion tools, trade discounts and credit needs.
- Achievements:
- Created a vast amount of product awareness through various methods.
- Managed to negotiate and close a lot of deals to the target that was set.
- Facilitated a smooth, efficient and effective link and operation between the sales and distribution.
- Grew my sales volume from 102% 125% with an average score of 112%
- Was able to adapt to a power digital transformation(BEES) that empowered me and my team to better serve, simply and improve lives of our customers.
- Adapted to a change from working in a customer interaction center(CIC) to a customer experience center(CXC)
- Contributed to the efficient use of promotional tool through proper allocation of the resources
