Jesca Kimambo
Overview
11
11
years of professional experience
Work History
Receptionist
Escarpment luxury lodge
Arusha
09.2025 - Current
- Greeted guests warmly and managed check-in/check-out procedures efficiently.
- Handled phone inquiries and scheduled reservations for luxury accommodations.
- Coordinated with housekeeping to ensure room readiness for arriving guests.
- Assisted guests with local information, dining options, and lodge amenities.
- Managed front desk operations, including cash handling and billing inquiries.
- Maintained a clean and organized reception area to enhance guest experience.
- Collaborated with team members to address guest concerns promptly and effectively.
- Utilized reservation software to manage bookings and update guest records accurately.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed payments and updated accounts to reflect balance changes.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Sorted incoming mail and directed to correct personnel each day.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Updated daily log book with information about visitors entering the premises.
- Scheduled and confirmed appointments and meetings for management team.
- Assisted with special projects assigned by management when required.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Responded to inquiries from internal staff members regarding office operations.
- Verified visitors' identification cards before allowing access to the building.
- Prepared welcome packages for new hires.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Monitored office supplies inventory and placed orders when necessary.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Coordinated meeting room bookings and arranged catering for meetings and events.
- Managed company database and ensured the accuracy of contact information.
- Kept updated records of office expenses and costs, assisting with budget tracking.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Developed and maintained a filing system for essential documents, improving office organization.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Coordinated travel arrangements and accommodations for staff and visiting guests.
- Assisted with onboarding of new employees by providing orientation information and support.
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Greeted customers, answered general questions and directed to appropriate locations.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Investigated and analyzed client complaints to identify and resolve issues.
- Coordinated pick-up and delivery of express mail services.
- Scheduled space or equipment for special programs, meetings and conferences.
- Collated, bound and stored computer-generated reports.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Coordinated company events with venues and advised staff of pertinent details.
- Transcribed tapes and notes from meetings into prescribed formats.
- Used company badging system to create badges for new employees and visitors.
Health Care Assistant
Arafa Ikwiriri Health Center
Rufiji
06.2015 - 08.2018
- Assisted medical staff with patient care and daily health monitoring.
- Supported patients with personal hygiene and daily living activities.
- Documented patient information and reported changes to the nursing team.
- Collaborated with multidisciplinary teams for comprehensive patient care plans.
- Provided emotional support to patients and families during challenging times.
- Educated patients on health management and wellness practices.
- Scheduled appointments and managed patient flow within the health center.
- Maintained a clean work environment by following infection control policies and procedures.
- Helped feed residents who are unable to feed themselves due to disability or illness.
- Assisted in transferring patients from wheelchair or bed using appropriate techniques.
- Provided assistance to patients with activities of daily living, such as bathing and dressing.
- Assisted nursing staff in providing basic patient care, such as taking vital signs and administering medications.
- Observed patients' physical, mental, and emotional conditions and reported any changes to supervisor or nurse on duty.
- Answered call lights promptly and responded to patient requests in a timely manner.
- Prepared beds and equipment for use by healthcare professionals.
- Checked vital signs regularly including temperature, pulse rate, respiration rate, blood pressure.
- Actively participated in team meetings discussing patient cases and best practices.
- Participated in educational opportunities related to health care assistant duties.
- Transported patients to different locations within the facility or to appointments outside the facility.
- Administered medications orally or topically as prescribed by physician.
- Collected specimens from patients according to established procedures.
- Conducted research into new treatments that could improve patient outcomes.
- Facilitated patient admission, transfer, and discharge processes.
- Utilized strong organizational skills while managing multiple tasks simultaneously.
- Monitored vital signs and reported abnormalities to nursing staff promptly.
- Educated patients on health maintenance and disease prevention.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Planned and served meals and snacks to patients according to prescribed diets.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Reminded patients to take prescribed medications or nutritional supplements.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
Education
04-2026
Work Preference
Work Type
Contract WorkLocation Preference
HybridSalary Range
$200/yr - $2000/yrTimeline
Receptionist
Escarpment luxury lodge
09.2025 - Current
Health Care Assistant
Arafa Ikwiriri Health Center
06.2015 - 08.2018