JESCA DEOGRATIAS

Summary

Hard-working Front office with strong organizational skills. Achieves company goals through exceptional planning and prioritization.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.

Overview

year of professional experience

Work history

Front Office Trainee

The Residence Zanzibar

Zanzibar

01.2024 - 01.2025

Competently manage all front office operations, including:
Guest check-in and check-out processes
Preparing and finalizing bills for departing guests
Ensuring adherence to Standard Operating Procedures (SOPs) for seamless operations
Skilled in using the Opera Property Management System for efficient front office management and guest services

Education

Certificate of Primary - Education

Kombo Primary School

01.2012 - 01.2019

Certificate of Secondary - Education

Kibosho Girls Secondary School

01.2020 - 01.2023

Certificate Front Office - Hotel

Front office Training at Th Residence Zanzibar

Kizimkazi Zanzibar

02.2024 -

Skills

Training skills
Leadership skills
Communication skills
Presentation skills
Customer care skills
Customer care and negotiation skills

Computer literacy in MS Word
Internet
E-mail
Opera
Drinks upselling
Public Relations

Custom

I hereby certify that, to the best of my knowledge and understanding, this information does describe me.

Personal Information

Date of birth: 11/25/06
Gender: FEMALE
Nationality: TANZANIAN
Marital status: SINGLE
Religion: CHRISTIAN

Timeline