Jerry Ahmed Kajiru
ICT Executive
Dar es Salaam,02
Summary
Results-driven ICT and Telecom executive with 17+ years of experience in IT operations, network performance, and business continuity. Proven expertise in managing large-scale network projects, optimizing enterprise business systems, and leading ICT disaster recovery initiatives. Adept at strategic planning, vendor negotiations, and cost-saving initiatives. A visionary leader with a strong ability to align technology strategies with business goals, drive digital transformation, and enhance operational efficiency.
Business leader prepared for advancing organizational objectives and fostering high-performance culture. Proven record of driving strategic growth and enhancing operational efficiencies. Recognized for fostering team collaboration and adaptability in dynamic environments. Expert in strategic planning and financial management.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Managing Director & Project Coordinator/Consultant
JEIS Industries Company Ltd
04.2021 - Current
- Spearhead ICT consultancy and infrastructure projects for major clients, ensuring seamless integration of technology solutions
- Lead feasibility studies for Tier III Data Centers and ICT master plans, aligning them with industry best practices
- Oversee implementation of prepaid water metering solutions for water authorities, improving efficiency and revenue collection
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Optimized resource allocation for improved efficiency and profitability across all departments.
- Achieved substantial cost reductions by renegotiating supplier contracts and optimizing supply chain logistics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Increased employee retention rates by creating positive work environment and offering competitive benefits and career advancement opportunities.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Network Assurance Manager
Vodacom Tanzania PLC
09.2011 - 04.2021
- Managed enterprise network performance, ensuring high availability and reliability through proactive monitoring and optimization
- Led post-sales network optimizations and implemented ICT service continuity plans to enhance customer satisfaction
- Negotiated vendor contracts, resulting in $120,000 savings in license costs and optimizing operational expenses
- Successfully migrated WiMAX 16.e to TDD LTE for 420+ corporate clients, improving connectivity and service delivery
- Assessed existing policies and procedures to meet goals and objectives and encourage on-time reviews.
- Monitored operations metrics to deliver regular reporting to senior leadership.
- Developed workflow applications to facilitate document review and revision processes.
- Spearheaded efforts to develop evaluation and measure performance to drive outcomes for goal attainment.
- Played a key role in the development of new business opportunities by actively participating in proposals presentations.
- Streamlined assurance processes for improved accuracy and timely completion of projects.
- Identified opportunities for process improvement, leading to increased efficiency within the department.
- Managed cross-functional teams, resulting in smooth operations and successful audits.
- Conducted analysis and corrective actions to facilitate incident investigations.
- Mentored junior auditors to foster professional growth and development within the team.
- Completed inventory of policies, procedures and program plans to develop document hierarchy.
- Enhanced audit quality by implementing risk assessment procedures and efficient planning techniques.
- Coordinated assurance engagements from planning to execution, providing reliable results for clients.
- Collaborated with external auditors to facilitate year-end audits, streamlining the overall process.
- Established a culture of continuous improvement within the team by encouraging feedback and promoting open communication.
- Demonstrated flexibility in managing diverse projects simultaneously while maintaining a high level of professionalism under pressure situations.
- Developed strong client relationships through effective communication and proactive problemsolving.
- Maintained up-to-date knowledge of industry regulations and trends, allowing for accurate assessments of client needs.
- Conducted comprehensive reviews of internal controls, ensuring compliance with company policies and procedures.
- Evaluated potential risks associated with client operations, offering tailored recommendations for mitigation strategies.
- Provided ongoing training for staff members on best practices in auditing, enhancing their skills and productivity levels.
Customer Support Networks Manager (CSOC)
Vodacom Tanzania PLC
08.2010 - 09.2011
- Led the enterprise support team, ensuring SLA adherence for corporate clients and driving service excellence
- Implemented ITIL-based incident, problem, and change management processes to enhance operational efficiency
- Designed and deployed enterprise access management systems, improving network security and access control
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
WiMAX Access Network Configuration Engineer
Vodacom Tanzania PLC
07.2007 - 08.2010
- Designed and deployed nationwide WiMAX infrastructure, enhancing connectivity and network performance
- Provided 24/7 network support, achieving a system uptime of 99.99%, ensuring uninterrupted service delivery
- Collaborated with cross-functional teams to ensure seamless integration of new systems and technologies.
- Developed automation scripts for routine tasks, reducing manual effort and increasing efficiency.
- Identified areas for improvement in existing configurations, resulting in significant cost savings and resource optimization.
- Assisted in the development and execution of test plans for system configurations, validating their effectiveness before deployment in production environments.
- Performed root cause analysis of recurring problems in system configurations, implementing long-term solutions that addressed underlying issues rather than symptoms alone.
- Established effective communication channels with team members, stakeholders, and vendors for smooth project execution.
- Implemented version control systems for efficient tracking of configuration changes over time.
- Evaluated new tools and technologies for potential integration into existing workflows, keeping the team at the forefront of industry innovations.
- Actively participated in knowledge sharing forums within the organization, contributing insights from personal experiences as a Configuration Engineer to drive continuous improvement initiatives across teams.
- Maintained up-to-date documentation on system configurations, ensuring easy access to information for troubleshooting purposes.
- Provided training and support to team members on configuration management tools and processes, fostering a culture of continuous learning and improvement.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Managed and monitored installed systems for highest level of availability.
- Participated in system development life cycle from requirements analysis through system implementation.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Managed use of various types of databases and configured, installed and upgraded new ones.
Network Administrator
Vodacom Tanzania PLC
01.2007 - 07.2007
- Managed and optimized core data network security and enterprise applications, enhancing system reliability
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Identified and immediately resolved issues with network devices.
- Assisted IT staff on troubleshooting issues and closing calls.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Reduced downtime with proactive identification and resolution of IT issues.
- Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.
- Established comprehensive network documentation to facilitate rapid issue resolution when troubleshooting problems.
- Maximized uptime by performing routine maintenance on servers, switches, routers, and other networking equipment.
- Managed computer operation scheduling, backup, storage and retrieval functions.
- Optimized server performance by conducting regular audits, identifying areas for improvement, and implementing necessary upgrades.
- Implemented network security measures to minimize data loss.
- Facilitated seamless migrations to new platforms with thorough planning, testing, and execution of data transfers.
- Maintained applications to keep software current with necessary software updates and upgrades.
- Recommended development of plans for systems development and operations.
- Collaborated with cross-functional teams in developing robust disaster recovery plans to safeguard critical systems and data.
- Managed vendor relationships to negotiate favorable contracts for hardware procurement while maintaining budgetary requirements.
- Bolstered disaster recovery plans, conducting regular tests to ensure rapid restoration of IT services in event of outage.
- Mitigated security risks, regularly reviewing and updating network security protocols and employee access controls.
- Fostered culture of continuous improvement, staying abreast of emerging technologies and integrating them into network infrastructure when beneficial.
Education
Master of Science - IT and Management
IFM/Avinashilingam University
India06.2012
Bachelor of Science - Computing Science
Royal Melbourne Institute of Technology (RMIT)
Australia05.2007
High School Diploma -
Dar Es Salaam Institute of Technology
Tanzania10.2000
Skills
- Linux
- Windows
- Unix
- WiMAX
- LTE
- GSM
- IP Networks
- AWS
- VMware
- OpenStack
- Firewalls
- Encryption
- Identity Management
- ITIL
- Agile
- PMP Principles
- Operations management
- Staff management
Certification
- ITIL
- Linux Administration
- GSM Fundamentals
- IP Microwave Planning
- WiMAX Network Optimization
- NetAct OSS Essentials (Nokia Siemens Networks)
Languages
English (Fluent)
Swahili (Native)
German (Basic – Learning)
Non Technical Certifications
- Leadership & Management Training
- Business Strategy & Development
- Negotiation & Conflict Resolution
- Regulatory Compliance & Governance
- Effective Communication Skills
- HR for Non-HR Managers
- Self-Management
- Business Communication Skills
- Introduction to Finance for Procurement
- Completion Information Classification Course
- Completion Secure Password Course
Additional Information
References
- Mr. Andrew Lupembe
Network Director
Vodacom Tanzania PLC
P.O. Box 2369, Dar es Salaam, Tanzania
Mobile: +255 754 711 144
Email: alupembe@vodacom.co.tz - Mr. Nguvu Kamando
Digital Director
Vodacom Tanzania PLC
P.O. Box 2369, Dar es Salaam, Tanzania
Mobile: +255 754 710 297
Email: nkamado@vodacom.co.tz - Mr. Frank Filman
IT Director
Airtel Tanzania Limited
P.O. Box 9623, Dar es Salaam, Tanzania
Mobile: +255 784 670 258
Email: Frank.Filman@airtel.com
Timeline
Managing Director & Project Coordinator/Consultant
JEIS Industries Company Ltd
04.2021 - Current
Network Assurance Manager
Vodacom Tanzania PLC
09.2011 - 04.2021
Customer Support Networks Manager (CSOC)
Vodacom Tanzania PLC
08.2010 - 09.2011
WiMAX Access Network Configuration Engineer
Vodacom Tanzania PLC
07.2007 - 08.2010
Network Administrator
Vodacom Tanzania PLC
01.2007 - 07.2007
Master of Science - IT and Management
IFM/Avinashilingam University
Bachelor of Science - Computing Science
Royal Melbourne Institute of Technology (RMIT)
High School Diploma -
Dar Es Salaam Institute of Technology
Similar Profiles
Venkata Sai Nagaraju Singh BondilliVenkata Sai Nagaraju Singh Bondilli
Sales Officer at Karthikeya Industries (Geetanjali Company, Finolex products, Hi-Fi Company)Sales Officer at Karthikeya Industries (Geetanjali Company, Finolex products, Hi-Fi Company)
AHMED ABDALATIFAHMED ABDALATIF
* Quality Control Engineer at Almarai Company for Food Industries Libya* Quality Control Engineer at Almarai Company for Food Industries Libya
MILANSTUBH DEVENDRA BAGDEMILANSTUBH DEVENDRA BAGDE
Jr.Quality Engineer at LUK TECHNICAL SISTER COMPANY OF BAJAJ STEEL INDUSTRIESJr.Quality Engineer at LUK TECHNICAL SISTER COMPANY OF BAJAJ STEEL INDUSTRIES