JEREMIAH NZOISABA

Preparing best teaching methodology

• Responsibilities; Oversee the strategic direction of an organization. Lower-level managers are often more engaged in the day-to-day operating activities of a company. A MD usually synthesizes these results and decides on the long-term plans of a company.
•  Implement changes and proposed plans. After crafting the long-term vision, a MD usually looks to themselves and other executive leadership to begin implementing those plans. Changes are often directly implemented by operational managers, but it is ultimately up to the MD to ensure the long-term plans are being followed through.
•  Engage in media obligations and public relations. A MD is often the face of the company, and this includes being involved in media relations. A MD may speak at conferences, address the public on notable changes to the company, or participate in community events.
•  Interact with other leadership executives. As companies grow more diverse, it is vital to the success of a company to have a suite of executives that a MD can rely on. Instead of directly overseeing every aspect of a company, a MD often relies on other leaders to manage their own realm, to engage with them to get a high-level understanding of how things are going.
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   Maintain accountability with the board. A Board of Directors oversees the entire company's performance and holds a MD accountable. A MD often reports to the board, delivers updates on strategic plans, and gets feedback from the board regarding the overall direction of the company.
•  Monitor company performance. A MD is ultimately responsible for the financial performance of a company. A MD may rely on financial or non-financial metrics to track how things are going. They usually make reporting requests from their direct employees to get a quick sense of how each area in the company is performing and what strategic maneuvers should be taken.
•  Setting precedence for the working culture and environment. A MD is responsible for setting the tone at the top and creating the work environment they believe is best to drive success. Employees working under a CEO often look to the executive to create and maintain the culture of the organization.

• Provide pro-active service to customers as per CRDB Bank Plc Service
• Commitment
• Dealing with day to day banking enquiries from customers on the range of products and services that the bank provides
• Initiate interactive conversations with customers who want to open an account by ensuring proper selling of product and services by understanding customer needs and offer appropriate products and services to meet their expectations, using available marketing materials
• Report any suspicious transactions as per the procedure and whistle blow any suspicious activity as per the whistle blowing policy
• Full participation in counting, balancing and strapping of cash during end of day

• Oversee the strategic direction of an organization. Lower-level managers are often more engaged in the day-to-day operating activities of a company. A MD usually synthesizes these results and decides on the long-term plans of a company.
•  Implement changes and proposed plans. After crafting the long-term vision, a MD usually looks to themselves and other executive leadership to begin implementing those plans. Changes are often directly implemented by operational managers, but it is ultimately up to the MD to ensure the long-term plans are being followed through.
•  Engage in media obligations and public relations. A MD is often the face of the company, and this includes being involved in media relations. A MD may speak at conferences, address the public on notable changes to the company, or participate in community events.
•  Interact with other leadership executives. As companies grow more diverse, it is vital to the success of a company to have a suite of executives that a MD can rely on. Instead of directly overseeing every aspect of a company, a MD often relies on other leaders to manage their own realm, to engage with them to get a high-level understanding of how things are going.
•  Maintain accountability with the board. A Board of Directors oversees the entire company's performance and holds a MD accountable. A MD often reports to the board, delivers updates on strategic plans, and gets feedback from the board regarding the overall direction of the company.
•  Monitor company performance. A MD is ultimately responsible for the financial performance of a company. A MD may rely on financial or non-financial metrics to track how things are going. They usually make reporting requests from their direct employees to get a quick sense of how each area in the company is performing and what strategic maneuvers should be taken.
•  Setting precedence for the working culture and environment. A MD is responsible for setting the tone at the top and creating the work environment they believe is best to drive success. Employees working under a CEO often look to the executive to create and maintain the culture of the organization.

• To deliver a range of teaching and assessment activities, including tutorials, seminars and lectures in some instances.
• To contribute to the development of appropriate teaching materials to ensure content and methods of delivery meet learning objectives.
•  To participate in the assessment process, using a variety of methods and techniques and provide effective, timely and appropriate feedback to students to support their learning.
•  To participate in the supervision of practical work, advising on skills, methods and techniques to assist the transfer of knowledge.
   To contribute to the ongoing development and design of the curriculum, in a manner that supports a research led and scholarly approach to student learning.
   To engage in professional development as appropriate and regularly update subject related knowledge base.
   To undertake limited administrative duties as requested by the Head of Subject or Head of School.
   To be familiar with subject-based pedagogy.
   To engage in professional development to remain current and ensure application of recent advances in knowledge to teaching.

Responsible for collecting, organizing, and analyzing opinions and data to solve problems, explore issues, and predict trends. They may specialize in different areas such as sociology, medicine, psychology, science, among other fields. Professionals working on the social sector study the public´s opinion about services, parties, social issues, political campaigns, personalities, etc. Specialists dedicated to the marketing sector are required to design and administer surveys to study what people are most likely to purchase.

Researchers usually perform many of the following tasks:
• Administering surveys.
• Creating reports.
• Reviewing other studies.
• Analyzing data.
• Overseeing particular projects.

Responsibilities: Business
 Effective Risk identification, monitoring and ensure business objectives are met while observing underlying controls set
 Team work with other branch members
 Perform branch business performance analysis
People Management
 Team-working: building and developing high performance
 Competence development
Customer Focus
Competence as per CRDB Bank Service Commitment

• I was acting
• Responsibilities;
• To promote CRDB and all of its products to current and potential customers and identify business opportunities
• To ensure the branch deposits budget is met on all deposit product lines
• Develop strategic plans to ensure Branch's lending objectives are achieved as per approved budget
• To ensure relationship officer’s proposals/ applications are up to determined standards and approve loan applications within authority level according to set standards
• Recruitment of new employers/customers
• Manage Portfolio at Risk (PAR) and Non-Performing Loans (NPL) for all loan products to bank acceptable PAR & NPL levels
• Analyze branch deposit and loan performance and advice Branch Manager and other senior management on implications
• Meeting key customers (top depositors, corporate employers and big borrowers) at least once quarterly to monitor their progress, performance and identification of possible business opportunities
• Manage subordinates performance, relations and development according to approved Human Resources Policies and procedures
• Cross-selling of all banking products relevant to the segment and ensure availability of promotional materials as tools for selling
• Perform any other duties as maybe assigned by supervisor
• Wider Knowledge on CRDB Bank's products and local market as a whole.

• Responsibilities; Customer Relationship Management:
• Ensure customers are migrated to alternative banking channels to increase usage, adoption and digital onboarding
• Build a strong customer relationship management strategy to ensure customer satisfaction
• Ensure branch staff maintain good relationship with customers
• Ensure pro-active service to customers and full implementation of customer service standards as per the CRDB Service Commitment
• Monitor and evaluate how customer queries and complaints are being handled and manage complex and escalated customer service issues to improve customer satisfaction
• Investigating and solving customers' problems, which may be complex or long- standing, that have been passed on by customer service assistants
• Processing customer complaints, comments and feedback while working to resolve any issue
• Interact with customers on a daily basis, responding to their questions and guiding them to the appropriate service
• Work independently and takes ownership of issues, including accurate and proper records management and tactful resolutions of queries and escalations from both internal and external customers
• Record and file customer correspondence to improve customer experience
• Respond to customer service issues in a timely manner
• Ensure clear and logical queue management and optimize number of tellers in the cubicles at any point of time during the day including active follow up on teller efficiency
• Ensure that branch premises are properly maintained and aligned to the Bank’s marketing guidelines
• Lead, Supervise and Manage day-to-day branch service with focus on consistent delivery of excellent customer experience
• Monitor, coach, guide Team Leaders and branch staff on the quality of service offered to customers, and ensure consistence service is offered to customers
• Customer Relationship Management:
• Ensure customers are migrated to alternative banking channels to increase usage, adoption and digital onboarding.

• Regular meetings with existing and potential customers and offering available lending and non-lending products
• Proactively drives renewal/review process of existing facilities, ensuring consistently thorough and timely evaluation of all facilities as per process flow
• Meeting key customers (top 20% depositors) at least once quarterly and big borrowers as preprocess flow; to monitor their progress, performance and identification of possible business opportunities
• Identify new product opportunities through local market intelligence
• Marketing the bank’s service capabilities; looking for ways to enhance relationship outside lending
• Participate end-to-end in loans workouts, collections and recovery of loans in arrears
• Daily monitoring of all accounts in arrears
• Immediate follow-up of accounts in arrears
• Initiation of demand and other procedures
• Re-assessment of securities and documentation

• 3 - Printed on 6/8/2022 at 8:24 PM (EOD)
• Outstanding customer service with swift service with a smile
• Listening to customer’s needs, making them aware of products that may be suitable for them
• Responding to customer complaints in an open and positive way, having understand of the issue(s), appreciating the customer for the feedback, and stating clearly with timelines what will be the next line of action(s)
• Cross selling of bank’s products and services to customers in and outside the branch
• Putting the customer at the heart of everything, you do, aiming to get it right first time every time
• Serve customers through issuing of ATM card, PIN mailer, cheque books, customer statements, etc
• As per agreed Turnaround Times
• Carry out marketing and sales by developing local marketing initiatives in cooperation with your colleagues
• Performing any other duties as maybe assigned from time to time
• World

raising project from community participation project