JENIPHER JOHN
DAR ES SALAAM
Summary
High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
12
12
years of professional experience
Work History
Operations Manager
OCEAN NETWORK TANZANIA LIMITED
DAR ES SALAAM
01.2022 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Developed key performance indicators to measure effectiveness of operational processes.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Oversaw financial management, budget management, accounting and payroll activities.
- Presented performance and productivity reports to supervisors.
Director's Personal Assistant
EPIC CARGO LIMITED
DAR ES SALAAM
02.2022 - 11.2023
- Organized, coordinated, and scheduled meetings with internal and external stakeholders.
- Created agendas, prepared documents, and took minutes for weekly executive staff meetings.
- Provided administrative support to the director in the form of research, data entry, filing.
- Managed director's calendar including scheduling appointments and coordinating travel arrangements.
- Coordinated events such as conferences, workshops, seminars, trainings.
- Maintained confidential information related to the director's activities.
- Assisted in preparing reports for board members or other senior executives in the company.
- Answered phones calls professionally and promptly addressing any issues that may arise.
- Processed expense reports for the director according to organizational policies and procedures.
- Greeted visitors warmly upon arrival while providing them with necessary information.
- Oversaw household management tasks, including coordinating with service providers such as TRA, TPA, TASAC, TAFFA, and managing schedules.
Declaration Officer
EPIC CARGO LIMITED
DAR ES SALAAM
01.2018 - 05.2020
- To make an assessment for import cargo in the Single Window system and TANCIS.
- To make an assessment of export cargo in the TANCIS system.
- To prepare a loading list for export cargo.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Maintained positive working relationship with fellow staff and management.
FOOD AND CARTERING
SELF EMPLOYED
DAR ES SALAAM
07.2014 - 05.2020
- Prepared and served food in accordance with health and safety regulations.
- Provided customer service by taking orders, serving drinks, and food to companies and offices.
- Informed guests about daily specials and menu changes when necessary.
- Kept records of sales transactions using cash registers or POS systems.
- Responded promptly to customer inquiries about menu items or other related information.
- Resolved customer complaints in a courteous manner while adhering to company policies.
- Trained new employees on proper food handling techniques according to health code regulations.
Legal and Internship Servicing Manager
TANZANIA LEADING YOUTH ORGANIZATION
DAR ES SALAAM
12.2012 - 08.2013
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Securing Intern's Permit
- Managing relationship with Immigration and Ministry of Education, Interns' reception management.
- Established processes to ensure efficient workflow throughout the organization.
- Analyzed customer feedback data to develop action plans for improving services offered.
Education
Technician Certificate of Procurement And Supply
Procurement & Supply Professional Techician Board
Dar Es Salaam06-2012
Certificate of Procurement and Supply
Procurement & Supply Professional Technician Board
Dar Es Salaam06-2011
Skills
- Customer Service
- Data Analysis
- Inventory Management
- Workflow Optimization
- Incidents management
- Logistics Oversight
- Document Control
- Problem-Solving
- Goal Setting
- Employee Motivation
- Budget Development and Management
Languages
English
First Language
English
Proficient (C2)
C2
Swahili
Proficient (C2)
C2
Timeline
Director's Personal Assistant
EPIC CARGO LIMITED
02.2022 - 11.2023
Operations Manager
OCEAN NETWORK TANZANIA LIMITED
01.2022 - Current
Declaration Officer
EPIC CARGO LIMITED
01.2018 - 05.2020
FOOD AND CARTERING
SELF EMPLOYED
07.2014 - 05.2020
Legal and Internship Servicing Manager
TANZANIA LEADING YOUTH ORGANIZATION
12.2012 - 08.2013
Technician Certificate of Procurement And Supply
Procurement & Supply Professional Techician Board
Certificate of Procurement and Supply
Procurement & Supply Professional Technician Board
Similar Profiles
Magesa MihayoMagesa Mihayo
Chief Technical Officer (CTO) at Tanzania Education and Research NetworkChief Technical Officer (CTO) at Tanzania Education and Research Network
Lulu SostenLulu Sosten
Field Research Intern at Climate Action Network TanzaniaField Research Intern at Climate Action Network Tanzania
Ochola WayogaOchola Wayoga
National Coordinator at Tanzania Education NetworkNational Coordinator at Tanzania Education Network