Jasmin Mpoma
Dar-es-Salaam
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Assistant Clearance Manager
Icheetah Logtech Tanzania Limited
12.2022 - Current
- Building relationships with customers to establish long-term business growth.
- Increasing profits through providing excellent customer service, following established guidelines.
- Achieving established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Supervising operations team to support operational excellence and excellent customer service.
- Guiding employees how to collaborate on daily job tasks and achieve service targets.
- Coordinating with General Manager in different operational issues and promotional activities.
- Working hand in hand with operations team on best practices, company policies and service excellence standards.
- Interact with customers via phone, emails and face to face to know their requirement and needs basing on their consignment in a professional manner
- Accurately answer question and address client concerns regarding proper H.S code, clear description, required permits as per consignment and time frame for delivery.
- Maintain accurate and up to date daily report to client according to client’s request time.
- Following all the process and providing the whole clearance report to the according to client’s requirements.
- Training new staff members.
- Arrange internal training for staffs.
- Follow up all the department basing on the procedure and report to Managers in case of any difficulties (general control of everything, as a centre of all information).
Shipping Line Officer
Meteplan International Co Ltd
06.2020 - 12.2022
- Creating Clients Bookings as per their instructions
- Following on empty release and collection of empty containers
- Reporting daily status of the shipments to Clients by sending reports such as documentation report,stuffing report,shipping report and others
- Preparing Loading lists and send to shipping lines
- Requesting for port charges and Export Booking Slip as per shipment
- Preparing Shipping instructions as per client’s request
- Collection of Original Bills
- Preparing of certificates of origin
- Tracking and following up on the cargo concerned
- Sending all important documents to clients such as Original bill,Certificate of origin,Phytosanitary certificates,Fumigation certificate as to mention the few.
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Served customers and followed outlined steps of service.
Field Work
National Social Security Fund
04.2017 - 05.2017
- Sending and receiving documents from other Nssf branches.
- Receiving calls from customers and be of assistance to their query.
- Keeping records of all received and sent documents daily.
Education
Bachelor's Degree - Logistics And Transport Management
National Institute Of Transport
Dar Es Salaam Tanzania12.2019
Advanced Certificate For Secondary Education
Ruvu Secondary School
Mlandizi,Pwani05.2016
Certificate of Secondary Education
St. Vicent Secondary School
Tabora,Tanzania11.2013
Certificate of Primary Education (CPE)
Isike Primary School
Tabora,Tanzania09.2009
Skills
- Import/Export Operations
- Customer Service Operations
- Customs Clearance
- Project Management Interpersonal Skills
- Export documentation
- Problem solving
- Public Speaking
- Skilled Multi-tasker
- Team Management
- Leadership skills
Hobbies
Travelling for imparting skills and for pleasure.
Writing and reading stories.
REFEREES
Mr. Florian Luanda,
Clearance Manager,
Icheetah Logetch Tanzania Limited,
Dar es Salaam, Tanzania,
Tel: +255742565686.
Mr. Felix Julius,
Supervisor HR,
Tujijenge Tanzania,
Dar es Salaam,Tanzania,
Tel:+255719718515.
Dr. Robert Msigwa,
Lecturer,
National Institute Of Transport,
Tel: 255767361434.
Timeline
Assistant Clearance Manager
Icheetah Logtech Tanzania Limited
12.2022 - Current
Shipping Line Officer
Meteplan International Co Ltd
06.2020 - 12.2022
Field Work
National Social Security Fund
04.2017 - 05.2017
Bachelor's Degree - Logistics And Transport Management
National Institute Of Transport
Advanced Certificate For Secondary Education
Ruvu Secondary School
Certificate of Secondary Education
St. Vicent Secondary School
Certificate of Primary Education (CPE)
Isike Primary School
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