Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

JANNETH ZABRON

Dar Es Salaam ,Tanzania

Summary

Dedicated hospitality professionals with over 7 years of diverse experience across multiple establishments, including cleaning, bar, lounge and casino. throughout my career, I have consistency demonstrated a passion for providing exceptional guest service, fostering positive relationships and delivering memorable experiences in dynamic environments.

Overview

6
6
years of professional experience

Work History

WAITRESS

PALM BEACH CASINO
Dar Es Salaam , Tanzania
06.2021 - Current

welcoming guest as they approach the bar or casino floor and ensuring a friendly and approachable demeanour. taking orders from casino patrons and ensuring that guest are aware of specials or promotions.

serve food and beverages quickly and efficiently to guests at gaming tables, the bar and in the restaurant and ensuring an exceptional experience.

create a pleasant atmosphere by engaging with guests in a friendly and professional manners while being attentive to their needs.

cash handling and assist guests to understand how to use chips and earn compliments points or rewards for food and beverages, maintaining cleanness, table setups and sanitization.

CLEANER

PALM BEACH CASINO
Dar Es Salaam , Tanzania
06.2018 - 03.2020

Dusting and wiping down surfaces such as countertops, desks, shelves, and furniture.

Cleaning and sanitizing high-touch areas like doorknobs, light switches, handles, sweeping, mopping, and vacuuming floors, cleaning and disinfecting toilets, sinks, and showers, replenishing toilet paper, paper towels, and soap dispensers.

Mopping floors, cleaning mirrors and windows, emptying trash bins in offices, restrooms, kitchens, and common areas.

Properly disposing of waste, ensuring the correct segregation (recycling, compost), cleaning windows, glass doors, and mirrors to ensure they are streak-free.

Cleaning kitchen appliances, including ovens, microwaves, refrigerators, countertops, washing dishes, utensils, or cleaning dishes in break rooms, cleaning sinks and ensuring garbage disposal.

Washing, folding, and ironing linens, towels, and other laundry items and reporting any maintenance issues (e.g., broken equipment, leaks) to management or maintenance teams.

Ensuring cleaning supplies are well-stocked and requesting more when needed, Performing deep-cleaning tasks such as carpet cleaning, upholstery cleaning, and grout cleaning. Using cleaning supplies and chemicals according to safety instructions and regulations and Ensuring all cleaning areas are safe and hygienic for others.

Education

BACHELOR DEGREE IN SOCIAL WORK - SOCIAL WORK

INSTITUTE OF SOCIAL WORK
Dar Es Salaam
12-2022

Skills

Customer service

Cleaning

Cash handling

Effective communication

Guest services

Multitasking

Organizational Skills

Food Service

Languages

English
Upper Intermediate
B2
Swahili
Proficient
C2

Timeline

WAITRESS

PALM BEACH CASINO
06.2021 - Current

CLEANER

PALM BEACH CASINO
06.2018 - 03.2020

BACHELOR DEGREE IN SOCIAL WORK - SOCIAL WORK

INSTITUTE OF SOCIAL WORK
JANNETH ZABRON