
Dedicated hospitality professionals with over 7 years of diverse experience across multiple establishments, including cleaning, bar, lounge and casino. throughout my career, I have consistency demonstrated a passion for providing exceptional guest service, fostering positive relationships and delivering memorable experiences in dynamic environments.
welcoming guest as they approach the bar or casino floor and ensuring a friendly and approachable demeanour. taking orders from casino patrons and ensuring that guest are aware of specials or promotions.
serve food and beverages quickly and efficiently to guests at gaming tables, the bar and in the restaurant and ensuring an exceptional experience.
create a pleasant atmosphere by engaging with guests in a friendly and professional manners while being attentive to their needs.
cash handling and assist guests to understand how to use chips and earn compliments points or rewards for food and beverages, maintaining cleanness, table setups and sanitization.
Dusting and wiping down surfaces such as countertops, desks, shelves, and furniture.
Cleaning and sanitizing high-touch areas like doorknobs, light switches, handles, sweeping, mopping, and vacuuming floors, cleaning and disinfecting toilets, sinks, and showers, replenishing toilet paper, paper towels, and soap dispensers.
Mopping floors, cleaning mirrors and windows, emptying trash bins in offices, restrooms, kitchens, and common areas.
Properly disposing of waste, ensuring the correct segregation (recycling, compost), cleaning windows, glass doors, and mirrors to ensure they are streak-free.
Cleaning kitchen appliances, including ovens, microwaves, refrigerators, countertops, washing dishes, utensils, or cleaning dishes in break rooms, cleaning sinks and ensuring garbage disposal.
Washing, folding, and ironing linens, towels, and other laundry items and reporting any maintenance issues (e.g., broken equipment, leaks) to management or maintenance teams.
Ensuring cleaning supplies are well-stocked and requesting more when needed, Performing deep-cleaning tasks such as carpet cleaning, upholstery cleaning, and grout cleaning. Using cleaning supplies and chemicals according to safety instructions and regulations and Ensuring all cleaning areas are safe and hygienic for others.
Customer service
Cleaning
Cash handling
Effective communication
Guest services
Multitasking
Organizational Skills
Food Service