BENEZETH RWEBOGORA
Kagera
Summary
Knowledgeable and dedicated customer service professional with experience in Banking industry. Solid team player with outgoing, positive and proven skills in establishing support with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Experience Officer
NMB Bank
04.2023 - Current
- Perform transactions as cash collection such as GEPG payments.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
- Handled escalated customer complaints with tact and professionalism, resolving issues in a satisfactory manner while maintaining company reputation.
- Spearheaded campaigns aimed at increasing brand loyalty among existing customers through targeted promotions and personalized offers.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
Field Placement Student
CRDB Bank
08.2021 - 11.2021
- Marketing and cross selling banks products
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Ensured compliance with company policies and procedures while carrying out day to day bussines activities efficiently.
Education
High School Diploma -
BANK OF TANZANIA ACADEMY
Mwanza-Nyamagana11.2022
No Degree - Secondary Education
GEITA SECONDARY SCHOOL
GEITA05.2020
Skills
- Exceptional communication
- Customer Relations
- Team player
- Brand representation
- English languages
- Customer Service
Timeline
Customer Experience Officer
NMB Bank
04.2023 - Current
Field Placement Student
CRDB Bank
08.2021 - 11.2021
High School Diploma -
BANK OF TANZANIA ACADEMY
No Degree - Secondary Education
GEITA SECONDARY SCHOOL
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