JANE KAITABA
DAR ES SALAAM
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Care Executive
Ison Xperience BPO
07.2021 - 10.2023
- Build rapport with customers by handling each and every customer call in a courteous and professional manner
- Ensures consistently imparts the correct Airtel product and services information during each call
- Obtains, imparts, clarifies, and verifies information to and from customers to ensure delivery of exceptional customer service and demonstrate appropriate levels of empathy in situations that require these skills and provides customers with caring individualized attention
- Accurately tags each call as per defined tagging list/CRM tagging list
- Ensure that the quality of each call is in compliance with predefined quality parameters
- Consistently contributes towards improving customer experience by identifying potential areas for process/productivity improvements and highlights the same to the Team Leader.
Volunteer
Youth Partnership Countrywide (YPC)
11.2018 - 01.2021
- Working with the Organization to increase Youth participation in political and socio-economic life through partnership building and networking, dialogue and advocacy, training exposure, and voluntary activities.
Field Teacher
Lukole High School
06.2016 - 09.2016
- Working as a Field teacher at Lukole High School in Ngara.
Education
Bachelor Of Arts With Education -
University of Dar Es Salaam ( UDSM)
Dar Es Salaam,Tanzania 2017
Advanced Studies - History,Kiswahili And English ( HKL)
Rugambwa Secondary School
Kagera,Tanzania 2014
Secondary Studies -
Mchungaji Mwema Secondary Schools
Kagera,Tanzania2011
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Microsoft Excel
- Customer Relationship Management (CRM)
Languages
Kiswahili (Fluent) and English (Very Good)
References
- Fauzia Magai
Team Leader
Ison XPerience BPO
+255 716 688 562
- Israel Ilunde
Executive Director
Youth Partnership Countrywide
+255 754 172 212
- Alfred Kiwuyo
Former Project Coordinator
Tanzania Youth Vision Association
+255 769 618 388
- Yohana Edson
Lukole High School
+255 766 027 901
Timeline
Customer Care Executive
Ison Xperience BPO
07.2021 - 10.2023
Volunteer
Youth Partnership Countrywide (YPC)
11.2018 - 01.2021
Field Teacher
Lukole High School
06.2016 - 09.2016
Bachelor Of Arts With Education -
University of Dar Es Salaam ( UDSM)
Advanced Studies - History,Kiswahili And English ( HKL)
Rugambwa Secondary School
Secondary Studies -
Mchungaji Mwema Secondary Schools
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