JANE HERMAN MIHAMBO

• Enhanced employee performance by designing and implementing comprehensive training programs.
• Coordinated logistics for various training events, managing vendor relationships and overseeing budget allocations.
• Increased employee retention rates by creating engaging and relevant professional development opportunities.
• Partnered with HR personnel in workforce planning efforts to forecast future staffing needs based on anticipated skill requirements.
• Developed custom e-learning modules for remote employees, expanding access to valuable professional development resources.
• Incorporated diverse learning styles into the creation of training materials, accommodating employee preferences and enhancing overall understanding.
• Implemented innovative instructional design techniques for engaging and effective training content delivery.
• Collaborated with other departments to align training programs with organizational goals and objectives.
• Communicated all learning and performance objectives, schedules, and training assessments to upper management.
• Managed a team of trainers, providing guidance and support to ensure consistent delivery of high-quality instruction.
• Prepared and distributed manuals, handouts and online tutorials to provide employees with training materials and resources.
• Managed new employee orientation training process for more than 50 employees each year.
• Trained staff during demonstrations, meetings, conferences, and workshops.

• Provided strong leadership to enhance team productivity and morale.
• Led cross-functional teams to achieve project milestones and deliver high-quality results.
• Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
• Improved team performance by providing comprehensive training and fostering a collaborative work environment.
• Overseeing strategies and procedures relating to monitoring of the Bank’s channels floats in order to ensure that the branches maintain reasonable amount of float not exceeding the approved limits set.
• Reviewing the channels limits from time to time in line with bank’s liquidity position without compromising customers’ centricity.
• Reviewing and redesigning efficient operation of the Trade finance as far as both incoming and outgoing transfers’ policies and procedures for data entry in operating system, documentation and reconciliation.
• Prevention of exposures to and impact of operational risks associated with Trade finance Operations
• Ensure there is proper liquidation of bonds and bills, and Processing of documents to counterparty also ensure reconciliation of treasury bills and bond is done on time
• Design a proper Business Continuity framework for the division.
• Monitor management of the availability of wholesale and money market deposits to meet the Bank’s identified needs for profitable investments, ensuring that market movements are monitored continuously to facilitate sound decisions and ensure that the Bank’s exposures are maintained within approved limits and prudential considerations.
• Organize, manage and motivate the available human capital within the function through establishment of suitable organization structure and implementing development programs to optimize competence and productivity.
• Review and ensure that Treasury functions fully comply with the Bank’s Credit Policy, ALCO Policy and the Bank of Tanzania guidelines and appropriate provisions of the Banking Act in respect of Treasury operations through proper monitoring tools at back office.
• Put in place an MIS system that will enable continuous tracking of the department’s performance, monitoring of customer satisfaction, and provision of management and external reports.
• As a member of the management team, take a proactive role in influencing policy and strategic direction of the Bank.
• Formulation and constant review of the departmental operating procedures in line with Azania’s standards so as to establish legitimate control and discipline that would ensure compliance with regulatory guidelines laid down.
• Ensuring there is in place monthly key risk indicators and control standards and to advise the management of any issues of concern through Operation Risk Committee (ORCO).
• Evaluation of training needs and formulation of appropriate training programs for the department in liaison with Director of Operations and HR Manager.
• Attending to customers (be internal or external) queries and ensure timely close and feedback to complainant.
• Playing an assisting role in ensuring departmental functions are well organized and controlled and there is smooth day-to-day running of activities within the department.
• Timely closure of all Risks and Audit queries.
• Attend all other activities as and when assigned by the line Manager

• Oversee the smooth running of the branch business operations.

• Update the Anti-money laundering (AML) policy in line with global and local changes; create awareness of anti-money laundering processes and definitions to all branch operation staff and monitor transactions.

• Ensure customer issues are promptly addressed and resolved.

• Use customer interactions as opportunities to market/cross sell Bank products.

• Liaise with Security function to ensure security concerns are addressed and staff adequately trained on security matters.

• In liaison with property management Services, encourage proper maintenance of branch premises and equipment in line with the corporate image.

• Implementation of appropriate cost control measures to manage identified cost centers at the branches.

• Ensure effective use of risk management/control measure.

• Support branches in the attainment of satisfactory audit rating by constantly reviewing processes and monitoring adherence.

• Co-ordinate and review cash holding limits in line with changes in the operating environment.

• In liaison with all branch managers ensure effective coordination and management of staff absences (both planned and unplanned) so as to maintain uninterrupted and quality Branch service delivery

• Together with the relevant departments, address issues received through customer feedback, both internal and external, including review of policies, procedures and processes where necessary.

• Give guidance and co-ordinate staff transfers and rotations within Branche.

• Liaise with Human resource department to ensure identified training and development needs are addressed.

• Obtain bank licenses for new sites and annual renewal for existing branches.

• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

To oversee effective and efficient banking operations and continuously review and suggest for improvement of bank’s products and services to ensure satisfaction of customer needs. Also to exercise care and protect the bank from fraudulent customers.

• Uphold Azania Bank core values of being innovative, effective in risk management, cost efficient, responsive and highly committed and maintain high level of integrity as well as championing team work spirit in day to day activities

• Translate Azania Bank Ltd strategic objectives into specific branch activities

• Lead/manage the day to day operations of the branch including to authorise transactions as per delegated limits

• Aggressively seek and obtain quality new business opportunities through clients and advertisements in an effort to promote product/service growth

• Identify and pursue the development of new products/services

• Lead efforts in generating client contacts; identify customer needs and propose appropriate services and products

• Mentor and coach staff, prepare performance plans to meet Azania Bank Ltd long term and short term objectives/goals

• Develop and maintain effective banking services and relationship management as defined in Azania Bank Ltd policies, operational manuals and directives

• Observe budgetary limits and suggest available optimal cost alternatives

• Handle issues relating to staffing, performance appraisal, promotions, salary recommendation and termination

• Cause preparation and submission of various report as will be directed by bank’s management

• Participate in management meetings and will be assigned other duties and responsibilities as may be required to meet the goals and objectives of Azania Bank

• Represent Azania Bank Ltd in local community to increase the bank’s exposure and particularly for the development of new business

Supervising the following:

• Account opening process

• Proper keeping of mandates and various records relating to accounts.

• Attending customer queries and ensure timely closure

• Daily operations of the Department

• Funds transfer local and foreign

• Letters of Credit issuance

• Issuance of Drafts and Bankers cheques.

• Clean and Documentary bills for Collection

• Safe custody of customer and bank Items

• Preparation of various reports as required by Central Bank.

• Inter-bank Clearing process

• Optimized resource utilization by reallocating personnel based on workload assessment resulting in balanced workload distribution among the team members.
• Improved department efficiency by streamlining and implementing policies and processes.

• Improved customer satisfaction by efficiently managing and resolving customer inquiries and concerns.
• Executed branch marketing, advertising and bank promotions.
• Enhanced employee productivity with thorough training in banking regulations, products, and services.
• Promoted a culture of continuous improvement by encouraging staff input on process enhancements and problem-solving initiatives.

Supervising all Branch activities relating to:

• Posting and verifying all Branch vouchers

• Account opening authorization.

• Proper keeping of mandates and various records relating to accounts

• Attending customer queries

• Daily operations of the Department

• Preparing daily branch accounts summary/reports

• Funds transfer local and foreign

• Guarantee and Bonds

• Bills Discounted

• Letters of Credit

• Issuance of Drafts and Bankers cheques.

• Clean and Documentary bills for Collection and

Branch credit evaluation and administration.

• Completed accurate bank reconciliations, identifying errors and rectifying any discrepancies promptly.
• Booking of entries to correspondent Banks and mirror accounts
• Dispose outstanding entries in the reconciliation sheets