JANE CHARLES
Tanga
Summary
Friendly Bartender with exceptional skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.
Overview
6
6
years of professional experience
Work History
Bartender
Fruits & Spice Wellness Resorts Zanzibar
01.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Followed strict recipes and drink measurements to minimize product used.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Bar Waiter
Uroa Paradise Beach Ltd
06.2018 - 05.2020
- Maintained clean and organized bar area.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
- Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
- Assisted in inventory management, tracking stock levels, and ordering supplies as needed.
- Maintained a clean and organized work environment to ensure efficient service and compliance with health regulations.
- Supported fellow team members during peak hours to maintain seamless operations and minimize wait times for guests.
- Collaborated with bartenders to prepare and serve high-quality cocktails and mixed drinks.
Education
No Degree - Secondary Education
Muheza Muslim Secondary Shool
Tanga, Tanzania10.2016
Primary School
Muheza Primary School
Tanga, Tanzania10.2012
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Patience and Tolerance
- Cleanliness and hygiene
- Customer service expertise
- Responsible Alcohol Service
- Complex Problem-Solving
- Hospitality service expertise
- Handling Difficult Customers
- Alcohol awareness
- Professional Appearance
- Food Service
- Beverage Preparation
- Inventory
- Classic cocktails
- Wine and liquor knowledge
- Bar Equipment Familiarity
- Aloha POS
Languages
Swahili
Native language
English
Intermediate
B1
Timeline
Bartender
Fruits & Spice Wellness Resorts Zanzibar
01.2021 - Current
Bar Waiter
Uroa Paradise Beach Ltd
06.2018 - 05.2020
No Degree - Secondary Education
Muheza Muslim Secondary Shool
Primary School
Muheza Primary School
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