JAMILHA MUQSIN-BARONGO
MAPITO SAFARI CAMP (AUTOGRAPH COLLECTION (MARRIOTT INTERNATIONAL))
Mwanza
Summary
Customer-focused hospitality professional with 5+ years of experience across restaurants, hotels, and camps in Arusha, Zanzibar, and Mwanza. Skilled in customer service delivery and restaurant supervision, with a proven ability to maintain high service standards in fast-paced environments. Over a year of experience in sales and marketing, complemented by strong negotiation skills and basic computer proficiency. A quick learner committed to continuous professional development, seeking to leverage cross-functional hospitality and sales experience to drive guest satisfaction and business growth in a dynamic organization.
2
Languages
7
years of professional experience
Work History
Restaurant Supervisor
6 Months- I was employed as a restaurant Supervisor in the food & beverage service.
- Managed daily operations of the restaurant, ensuring smooth service delivery.
- Trained and guided new staff to uphold hotel service standards, enhancing team performance
- Assisted in scheduling and rostering to optimize staff coverage for efficient shift planning
- Assisting in duties rosters/schedules in shift planning efficiency staff coverage
Team Leader
1 Year 11 Months- Led team initiatives to enhance collaboration and productivity.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Monitored staff performance and provided constructive feedback to drive improvement.
- Coordinated training sessions focused on hospitality best practices and safety protocols.
- Supervised restaurant team members to deliver smoothies and maintain high service standards.
Waitress
1 Year 7 Months- I worked as a waitress in the food & beverage department.
- Outlined daily tasks and duties
- Promoted menu items to increase sales
- Attended to guest needs and preferences
- Took orders from guests, maintaining attention to detail to ensure accuracy.
Waitress
1 Year- Worked as a waitress in the food & beverage department.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Developed strong relationships with repeat customers, fostering a welcoming atmosphere.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Certificate - Hotel Management course
Certificate - Ordinary level
Certificate - primary education
Skills
Food safety compliance
Point of sale POS software
Team management
Leadership
Inventory management
Conflict resolution
Critical thinking & Operational problems analysis
Highly self-motivated and confident person with ability to work independently.
LANGUAGES
Swahili (Native)
English (Speaking Writing & Reading)
Interests
Participating in fundraising events to support local charities
schools
or community projects.
Sharing travel tips
recommendations
and insights with fellow enthusiasts.
Youth mentor
providing guidance and support to empower the next generation of leaders.
Cooking
Timeline
Restaurant Supervisor
MAPITO SAFARI CAMP (AUTOGRAPH COLLECTION (MARRIOTT INTERNATIONAL))
06.2025 - 12.2025
Team Leader
BARAZA RESORT
07.2022 - 06.2024
Waitress
BARAZA RESORT
06.2020 - 01.2022
Waitress
GOOD VALLEY HOTEL
01.2019 - 01.2020
NAKOZA PRIMARY SCHOOL
Certificate from primary education
OLTINGA SECONDARY SCHOOL
Certificate from Ordinary level
KING MARTIN TRAINING INSTITUTE
Certificate from Hotel Management course