Jamila Ramadhani Said
Zanzibar
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Travel Associate
Sun Tours And Travel Limited
01.2019 - 04.2024
- Enhanced customer satisfaction by providing personalized travel recommendations and itinerary planning.
- Assisted clients in resolving travel-related issues promptly, ensuring a positive experience and fostering loyalty.
- Managed challenging situations calmly under pressure, effectively addressing customer complaints or unforeseen circumstances.
- Collaborated with team members to develop innovative marketing strategies, boosting sales and client acquisition rates.
- Updated and maintained customer databases to increase customer retention.
- Organized group tours and events, creating memorable experiences.
Education
Certificate Of Travel And Tourism - Air Fares And Ticketing
Zanzibar Institute of Tourism Development
Zanzibar, Tanzania 2016
Certificate Of Ordinary-Level Education - O-Level Education
Darajani Secondary School
Zanzibar 2013
Primary Education
Darajani Primary School
Zanzibar, Tanzania2009
Skills
- Travel planning expertise
- Sales proficiency
- Client Relations
- Client Consultations
- Interpersonal communications
- Reservations Management
- Customer Service
- Microsoft Office
Timeline
Travel Associate
Sun Tours And Travel Limited
01.2019 - 04.2024
Certificate Of Travel And Tourism - Air Fares And Ticketing
Zanzibar Institute of Tourism Development
Certificate Of Ordinary-Level Education - O-Level Education
Darajani Secondary School
Primary Education
Darajani Primary School
Similar Profiles
Gabriella ChreikiGabriella Chreiki
Hotel & Tour Representative (Seasonal) at St. James Travel & Tours LimitedHotel & Tour Representative (Seasonal) at St. James Travel & Tours Limited
Muhammad Isah RabejiMuhammad Isah Rabeji
Ticketing and Passport Service Consultant at Dan-Alkali Travel and Tours Nigeria LimitedTicketing and Passport Service Consultant at Dan-Alkali Travel and Tours Nigeria Limited
Naomi Carricarte MesaNaomi Carricarte Mesa
Travel Agent/Travel/Customer Service Representative Team Lead at SA TRAVEL & TOURS LIMITEDTravel Agent/Travel/Customer Service Representative Team Lead at SA TRAVEL & TOURS LIMITED