Jamila Ramadhani
Kuala Lumpur
Summary
Professional with strong background in providing exceptional customer service in high-pressure environments. Adept at ensuring passenger safety and comfort, with focus on team collaboration and adaptability to changing needs and multicultural environment, Skilled in conflict resolution, communication, and emergency response procedures. Reliable and results-driven, consistently meeting and exceeding employer expectations.
Overview
4
4
years of professional experience
Work History
Cabin Crew Member
Flightlink Company
Dar Es Salaam
10.2023 - Current
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly
- Followed company regulations and rules to promote safe environment for travelers and employees
Assistant Cabin Crew Instructors Department Intern
Air Tanzania Company Limited
Dar Es Salaam
04.2022 - 09.2023
- Provided hands-on training support to the instructors for new cabin crews
- Ensured a positive and safe learning environment for the trainees
- Ensure organizing, filling and maintaining documents, files, and records of the cabin crew trainee's
Customer Service Representative
Golden Tulip Hotel
Dar Es Salaam
01.2021 - 04.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Responded to customer requests for products, services, and company information
Education
High School Diploma - Arts
Kondoa Girls High School
Dodoma06.2020
Certified Flight Attendant (CFA) -
Tanzania Civil Aviation Authority
Skills
- Customer Service Excellence
- Safety & Emergency Procedures
- Teamwork & Leadership
- Problem-Solving & Decision-Making
- Conflict Resolution
- Cultural Awareness & Adaptability
Languages
Bilingual or Proficient (C2), Bilingual or Proficient (C2), Beginner (A1)
References
Name: Japhet S. BalailePosition: Senior Aircraft Engineer – Air Tanzania Company Ltd. Email: jbalaile@gmail.com. Phone: +255784902222
Timeline
Cabin Crew Member
Flightlink Company
10.2023 - Current
Assistant Cabin Crew Instructors Department Intern
Air Tanzania Company Limited
04.2022 - 09.2023
Customer Service Representative
Golden Tulip Hotel
01.2021 - 04.2022
High School Diploma - Arts
Kondoa Girls High School
Certified Flight Attendant (CFA) -
Tanzania Civil Aviation Authority