JAMILA MAINGU
Dubai
Summary
As a cabin crew member, my crucial role is to provide the best flight experience for passengers, ensuring their safety and comfort. I have excellent communication and customer service skills and can work well under pressure and handle emergencies with calmness and efficiency. I am friendly, approachable, and able to work well in a team and multicultural environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cabin Crew Member
Flightlink Company Limited
10.2024 - Current
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
Assistant Cabin Crew Instructor(internship)
Air Tanzania Company Limited
06.2023 - Current
- Maintained a safe and supportive learning environment
- Fostered strong relationships with trainees by offering consistent support throughout their training journey
- Conducted regular evaluations of course content to ensure continued relevance to airline operations and standards
Customer Service Representative
Golden Tulip Hotel
03.2021 - 05.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Education
BBA - Accounts And Transport Finance
National Institute of Transport
Dar Es Salaam12.2024
Cabin Crew Certificate - Ab Initio Cabin Crew Course
Air Tanzania Training Center
Dar Es Salaam12.2023
High School Diploma - undefined
Kondoa Girls High School
Dodoma06.2020
Skills
- Customer Care
- Effective Communication skills
- Teamwork
- Flexibility
- Problem Solving skills
- Cross-cultural awareness
LANGUAGES
Swahili: Native language
Bilingual or Proficient (C2)
English: Advanced
Bilingual or Proficient (C2)
French: Beginner
Beginner (A1)
Chinese (Cantonese)
Beginner (A1)
Certification
- Certified Flight Attendant (CFA) - Tanzania civil aviation authority
Timeline
Cabin Crew Member
Flightlink Company Limited
10.2024 - Current
Assistant Cabin Crew Instructor(internship)
Air Tanzania Company Limited
06.2023 - Current
Customer Service Representative
Golden Tulip Hotel
03.2021 - 05.2023
BBA - Accounts And Transport Finance
National Institute of Transport
High School Diploma - undefined
Kondoa Girls High School
Cabin Crew Certificate - Ab Initio Cabin Crew Course
Air Tanzania Training Center
Similar Profiles
CHARLES MASHAURICHARLES MASHAURI
Flight Dispatcher at FLIGHTLINKFlight Dispatcher at FLIGHTLINK
Mohsen SadakaMohsen Sadaka
Lead Electrical Engineer at Huta Hegerfeld Limited - First Fix Company LimitedLead Electrical Engineer at Huta Hegerfeld Limited - First Fix Company Limited
Carman Ka Man LaiCarman Ka Man Lai
Executive Secretary at Goldbeam International Limited, Jinhui Holdings Company LimitedExecutive Secretary at Goldbeam International Limited, Jinhui Holdings Company Limited