Jamila Jumanne
Kigoma
Summary
Efficient Hotel Waiter recognized for high productivity levels and ability to complete tasks swiftly and accurately. Possess specialized skills including order accuracy, menu knowledge, and customer service excellence. Excel in communication, teamwork, and adaptability, ensuring seamless dining experiences for guests and smooth collaboration with kitchen staff. Committed to maintaining high standards of service quality and guest satisfaction.
Overview
3
3
years of professional experience
Work History
Hotel Waiter and Cooker
Juke Fast Food
Kigoma
01.2022 - 12.2023
- Prepared or assisted in preparing variety of food in accordance with departmental work production standards.
- Resolved guest complaints to maintain complete customer satisfaction.
- Prepared for busy periods by restocking stations and maintaining clean work areas.
- Consistently followed all company policies and procedures regarding guest relations and hospitality services.
- Maintained a clean working environment by adhering to health and safety regulations.
- Served food and beverages to customers.
- Took orders accurately from customers, entered them into the point-of-sale system and relayed to kitchen staff.
Hotel Waiter
Mamboleo Hotel
Kigoma
01.2021 - 12.2021
- Adhered to hotel policies and confidentiality agreements, respecting guest privacy at all times.
- Swept, scrubbed and polished floors with mops and brooms.
- Addressed food complaints with kitchen staff and promptly served replacement menu items.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Assessed quality of food and beverage products prior to delivery.
- Stocked server areas with supplies before, during and after shifts.
- Attended regular training sessions on topics such as food safety and alcohol awareness.
Education
Reserve Army Training
Nyamagana Stadium
Mwanza12-2024
Primary School
Mjimwema Primary School
Kigoma09-2018
Skills
- Food safety compliance
- Effective communication
- Menu design
- Order taking
- Cleanliness
- Multi-tasking skills
Languages
Kiswahili
First Language
English
Beginner
A1
REFEREES
1. Name: Mary Constantine Melckenbeeck '
Phone number: 0766200972
Occupation: protection associate
Office: UNHCR Kibondo
2. Name: Patrick A. Gervas
Phone number: 0753070064
Occupation: Street Chairman
Office: Lumumba
Timeline
Hotel Waiter and Cooker
Juke Fast Food
01.2022 - 12.2023
Hotel Waiter
Mamboleo Hotel
01.2021 - 12.2021
Reserve Army Training
Nyamagana Stadium
Primary School
Mjimwema Primary School
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