Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Referees
Timeline
Generic

Kandida Ntwale

Zanzibar

Summary

Highly skilled professional with great experience at Zanziblue, specializing in customer relationship management and good at departmental coordination. Proven ability to increase guest satisfaction and improve operational efficiency.

Experienced in guiding teams and applying hospitality expertise to strengthen brand presence. Recognized for achieving significant quality improvements through strong organizational skills and a commitment to delivering excellence.

Overview

10
10
years of professional experience

Work History

Waitress

Zanziblue
Matemwe
06.2022 - Current
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Demonstrated knowledge of wine selection, pairings, vintages.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Processed payments accurately using cash registers or POS systems.
  • Developed positive relationships with regular customers through friendly conversation.

Guest Service Manager

Zanziblue
Matemwe
03.2020 - 06.2022
  • Provided support with day-to-day operational issues related to guest services.
  • Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Prepared weekly schedules for all guest service personnel.
  • Monitored reservations to track incoming parties and special events.
  • Helped patrons find entertainment and sporting events, making reservations, and enhancing customer experience.
  • Developed strategies to increase customer satisfaction levels and reduce customer complaints.
  • Addressed customer concerns promptly and professionally.
  • Ensured compliance with relevant policies, procedures and regulations regarding guest services.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Responded to and resolved guest issues or complaints.
  • Monitored customer service operations to ensure quality standards were met.
  • Created reports on daily transactions and sales activity for management review.

Housekeeping Supervisor

Zanziblue
Matemwe
01.2018 - 02.2020
  • Inspected guest rooms and public areas to ensure they met established cleanliness standards.
  • Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
  • Managed team of employees, daily progress reports and overall project planning.
  • Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Sustained safety protocols to support proper and cost-effective equipment and material usage.

Housekeeping Room Attendant

Zanzibar House
Matemwe
06.2015 - 12.2017
  • Inspected all assigned rooms upon completion of cleaning duties.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Participated in regular training sessions related to hospitality industry trends and best practices.
  • Organized supplies for use based on expected customer needs.
  • Collaborated with team members to ensure timely completion of assigned tasks.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Inspected each room for cleanliness, utilizing checklist to meet company standards.

Education

Diploma - Diploma in Hotel Management & Costomer Care

Mosemi College of Hotel Management And Tourisim
Kyela - Mbeya
10-2014

Certificate Of Secondary Education (CSEE) -

Kwemdimu Secondary School
Korogwe - Tanga
10-2012

Skills

  • Department coordination
  • Customer relationship management
  • Mentoring Support
  • Buffet setup and takedown
  • Verbal and written communication
  • Wine service
  • Reservation management
  • Special event coordination
  • Menu recommendations
  • Point of sale operation
  • Handling complaints
  • Point of sale (POS) system operations
  • Seating arrangements
  • Hospitality service expertise
  • Quality improvement leadership
  • Brand representation
  • Health and safety regulations
  • Superior organizational skills

Languages

Swahili
First Language
English
Intermediate (B1)
B1

Affiliations

  • Fashion
  • Doing Business activities
  • Learning New things
  • Decorations & Event management

Referees

1. Name: Esau mwambipile

   Phone: +255 752 345 539

   Organization: Zanzibar House

   Position: 

2. Name: Bahati Salehe Kanyamka

     Phone: +255 652 534 089

     Organisation: Zanziblue

     Position:

Timeline

Waitress

Zanziblue
06.2022 - Current

Guest Service Manager

Zanziblue
03.2020 - 06.2022

Housekeeping Supervisor

Zanziblue
01.2018 - 02.2020

Housekeeping Room Attendant

Zanzibar House
06.2015 - 12.2017

Diploma - Diploma in Hotel Management & Costomer Care

Mosemi College of Hotel Management And Tourisim

Certificate Of Secondary Education (CSEE) -

Kwemdimu Secondary School

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Kandida Ntwale