JAMAL NASSORO MASSAWE
Dar es salaam
Summary
Dynamic passenger service supervisor with strong leadership skills and expertise in enhancing customer satisfaction. Proven ability to streamline operations and effectively manage teams to deliver exceptional service, while ensuring compliance with safety and security protocols.
Overview
8
8
years of professional experience
Work History
Passenger Service Supervisor
SWISSPORT INTERNATIONAL
DAR ES SALAAM
01.2022 - 06.2025
- Supervised passenger service teams, enhancing customer satisfaction through improved service delivery.
- Resolved passenger inquiries and complaints, fostering a positive travel experience with professionalism and empathy.
- Handled passenger processing at boarding gates efficiently.
- Coordinated boarding processes, optimizing on-time departures and minimizing delays.
- Allocated seat services and facilities based on passenger requests.
- Provided ticket and boarding information to passengers.
- Verified passenger documents for validity before processing.
- Processed documents in compliance with established protocols.
- Ensured adherence to strict security and safety regulations.
- Collaborated with airline representatives to streamline service operations.
- Oversaw employee work schedules and delegated daily assignments.
MARKETING OFFICER
WANHOO COMPANY LIMITED
01.2019 - 11.2021
- Managed and developed targeted marketing campaigns to increase engagement and reach.
- Researching and analyzing data to identify and define audiences.
- Executed promotional events to engage target audiences.
- Overseeing campaigns on social media.
- Contributing in the implementation of marketing strategies.
- Supporting the marketing manager in overseeing the department’s operations.
- Organized and attended marketing activities and events to enhance brand visibility and connect with audiences.
- Organizing and distributing financial and statistical information.
MARKETING OFFICER
GEPF TANZANIA
Temeke
01.2017 - 12.2018
- Researched and analyzed data to identify target audiences, informing marketing strategies.
- Developed and managed marketing campaigns to enhance brand engagement.
- Oversaw social media campaigns to strengthen online presence and audience interaction.
- Executed promotional events to increase brand visibility.
- Organized and distributed financial and statistical information.
Education
Bachelor of Arts - SOCIOLOGY
UNIVERSITY OF DAR ES SALAAM
DAR ES SALAAM01-2018
ADVANCED LEVEL OF SECONDARY EDUCATION
CHANGARAWE SECONDARY SCHOOL
IRINGA10-2014
ORDINARY LEVEL OF SECONDARY EDUCATION
LUKANI SECONDARY SCHOOL
KILIMANJARO01-2011
PRIMARY SCHOOL EDUCATION
SUFI PRIMARY SHOOL
KILIMANJARO01-2007
Skills
- Team management
- Staff training
- Problem solving
- Judgment/decision making
- Planning and organizing
- Results/quality orientation
- Attention to detail
- Quick thinking/learning
- Time management
- Conflict resolution
- Communication
- Effective communication
- Interpersonal effectiveness
- Strong leadership
- Team work
- Researching and investigating
References
- Jamal Imtiaz, Turkish Airlines Acting Station Manager, 0756373904
- Masha Kimaro, Self Employed, 0715724000
- William Mbondo, Dar station Turkish Airlines Coordinator, 062396851
Professional And Personal Competencies
- Business awareness
- Quick thinking/learning
- Team work
- Communication
- Self-confidence/resilience
- Judgement/decision making
- Researching and investigating
- Planning and organizing
- Results/quality orientation
- Interpersonal effectiveness
- Personal motivation
Languages
ENGLISH
Advanced (C1)
C1
SWAHILI
Native
Native
Timeline
Passenger Service Supervisor
SWISSPORT INTERNATIONAL
01.2022 - 06.2025
MARKETING OFFICER
WANHOO COMPANY LIMITED
01.2019 - 11.2021
MARKETING OFFICER
GEPF TANZANIA
01.2017 - 12.2018
Bachelor of Arts - SOCIOLOGY
UNIVERSITY OF DAR ES SALAAM
ADVANCED LEVEL OF SECONDARY EDUCATION
CHANGARAWE SECONDARY SCHOOL
ORDINARY LEVEL OF SECONDARY EDUCATION
LUKANI SECONDARY SCHOOL
PRIMARY SCHOOL EDUCATION
SUFI PRIMARY SHOOL