JAMAL M. MOHAMMED
Arusha
Summary
Dynamic IT professional with a proven track record at Gadgetshop LTD, excelling in computer maintenance, repair, and networking. Leveraged expertise in Microsoft Office and CCNA to enhance service support and streamline ticket system management, boosting customer satisfaction. Skilled in both technical solutions and call center operations, demonstrating exceptional problem-solving abilities and team collaboration.
Overview
10
10
years of professional experience
Work History
Technical Support Officer
Gadgetshop LTD
Dar Es Salaam
07.2023 - Current
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Creating tickets in the system and following up with clients accordingly.
- Maintained log of all service requests with detailed information about each case.
- Performed administrative support tasks, completing duties within required timeframes.
- Provide support to all technical assets of the company.
- On-site installation of smart devices, networking equipment,
Technical Support and Network Administrator
Gadgetshop
Dar es Salaam
07.2023 - Current
- Instructed customers on device's proper use and maintenance to extend life of equipment.
- Installed motion detectors, door contacts and other related safety devices as required by clients' needs.
- Performed preventive maintenance on all CCTV equipment.
- Installed, configured, upgraded and troubleshot hardware components such as servers, PCs and printers.
- Performed routine troubleshooting and network monitoring.
- Responded quickly to user requests for assistance with computer or network problems.
IT Support and Data Clerk
Human Care Organization
Arusha
08.2022 - 05.2023
- Resolved user inquiries pertaining to database errors or inconsistencies in a timely fashion.
- Recovered missing data and resolved statistical inconsistencies by communicating with source authors.
- Assisted with the development of reports, charts, and graphs to present data in an organized manner.
ICT Tutor and Admission Officer
Katavi Institute of Science and Development Studies
Katavi
06.2021 - 08.2022
- Developed assignments for pupils to apply learning.
- Instructed students on basic computer operations such as word processing, spreadsheets, databases.
- Created tests and assignments to assess student knowledge of presented coursework and lecture materials.
- Conducted regular assessments to evaluate student understanding of ICT concepts.
- Created marketing material such as brochures or flyers designed to attract potential applicants.
- Analyzed student academic records to determine eligibility for admission to college or university programs.
Telesales
Mobisol
Arusha
05.2017 - 12.2018
- Participated in team meetings to discuss current strategies, objectives, and challenges related to telesales operations.
- Followed up on sales leads through outbound calling.
- Answered incoming customer calls and responded to inquiries in a professional manner.
- Gathered customer feedback through surveys and used it to modify marketing strategies.
- Worked collaboratively with other team members to achieve departmental goals.
Assistant Supervisor
Mobisol
Katesh
08.2016 - 06.2017
- Assist the supervisor and store manager in daily operations and decision-making processes.
- Oversee and coordinate the activities of sales associates and other staff members.
- Monitor stock levels, order supplies, and manage inventory to ensure that products are always available.
- Assist in organizing and displaying merchandise to maximize sales and create an attractive shopping environment.
- Ensure the store adheres to health, safety, and legal regulations.
Network Project
Compucat
Arusha
03.2016 - 05.2016
- Established communication protocols between internal teams and external vendors during the course of network projects.
- Oversee the installation and configuration of network hardware and software. Ensure proper setup and connectivity of routers, switches, servers, and other network devices.
- Set up and configure network hardware and software, including routers, switches, and firewalls.
- Install and manage network cabling and wiring, ensuring proper connections and organization.
IT Support (Field)
PPF Pension Fund
Dar Es Salaam
07.2015 - 09.2015
- Provided technical support to users with diverse range of IT issues.
- Implemented antivirus solutions to protect against malicious code threats.
- Streamlined preventive maintenance repair processes to support timely completion.
- Provide technical support to users experiencing issues with computer systems, software, and hardware.
Education
Advanced Diploma - Telecommunication with Computer Engineering
KIITEC
Arusha, Tanzania11-2016
O LEVEL Education -
ARUSHA MERU SECONDARY SCHOOL
01.2012
Primary Education -
NAASHA JUNIOR ACADEMY
01.2008
Skills
- Computer and Telecom Knowledge
- Microsoft Office Specialist
- Networking
- Computer Maintenance and Repair
- Computer Networking and Telecommunication
- Basic Computer Application
- OS and Programs Installation
- CCNA
- Windows (Installation & Server Administration)
- CCTV (installation and monitoring)
- Smart Home Devices (Configuration and Installation)
- Service support
- Ticket support system management
- Call center operations
Personal Information
- Date of Birth: 01/20/95
- Gender: Male
- Nationality: Tanzanian
- Marital Status: Single
References
- Vignesh Shankar, +255 756 959 722, ICT Team Leader at Gadgetshop LTD, repair@gadgetshop.co.tz
- Marco Mwaimu, +255 713 065 894, Telecommunication Instructor at KIITEC, mwaimumarco@gmail.com
- Anthony Mwangake, +255 767 169 191, THPS RPO Arusha, anthonyouism@gmail.com
Hobbies and Interests
- Learning about new softwares and gadgets
- Reading novels
- Watching music and movies
Disclaimer
I, JAMAL MUSSA, declare that the information provided herein is to the best of my knowledge a true verdict and shall be responsible if proved otherwise.
Languages
- English
- Swahili
Computer And Telecom Knowledge
- Knowledge and Experience in Microsoft Office
- Linux OS
- Networking
- Computer Maintenance & Repair
- Email Applications
- Computer Networking and Telecommunication
- Basic Computer Application
- OS and Programs Installation
- CCNA
- Linux (Installation & Server Administration)
- Windows (Installation & Server Administration)
- Penetration Testing (Kali Linux) (Self Taught)
- CCTV (Installation and Monitoring)
- Python Programming Language (Self Taught)
- Smart Home Devices (Configuration & Installation)
Timeline
Technical Support Officer
Gadgetshop LTD
07.2023 - Current
Technical Support and Network Administrator
Gadgetshop
07.2023 - Current
IT Support and Data Clerk
Human Care Organization
08.2022 - 05.2023
ICT Tutor and Admission Officer
Katavi Institute of Science and Development Studies
06.2021 - 08.2022
Telesales
Mobisol
05.2017 - 12.2018
Assistant Supervisor
Mobisol
08.2016 - 06.2017
Network Project
Compucat
03.2016 - 05.2016
IT Support (Field)
PPF Pension Fund
07.2015 - 09.2015
Advanced Diploma - Telecommunication with Computer Engineering
KIITEC
O LEVEL Education -
ARUSHA MERU SECONDARY SCHOOL
Primary Education -
NAASHA JUNIOR ACADEMY
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