JACKLINE MAFIE
DAR ES SALAAM
Summary
Creative hospitality and travel industry professional with experience in planning, organizing, and executing exceptional travel experiences. Proven track record of exceeding customer expectations through meticulous attention to detail and a passion for creating memorable journeys. Adept at crafting customized itineraries that cater to diverse client preferences while optimizing logistical efficiency. Strong interpersonal and communication skills, fostering positive relationships with clients, vendors, and team members. Well-versed in destination knowledge, industry trends, and emerging travel technologies. Driven to deliver high-quality service and consistent results, ensuring client satisfaction and loyalty.
Overview
6
6
years of professional experience
Work history
TOUR CONSULTANT
RICKSHAW TRAVELS LTD
Dar es Salaam, Dar es Salaam Region
12.2023 - Current
- Enhance client relationships through effective communication and presentation to promote and suggest tailored service recommendations.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Coordinated with hoteliers and transport providers for seamless service delivery.
- Developed relationship with existing hotel partners to enhance cooperation.
- Arrival briefing and debriefing of clients following a safari
- Coordinated travel and accommodations for clients and delivering exceptional customer service by proactively listening to concerns and answering questions.
- Used knowledge of local area to suggest tourist spots or restaurants to passengers.
- Maintained up-to-date knowledge of industry trends and developments, improving tour planning strategies.
- Facilitated enjoyable experiences, leading to word-of-mouth recommendations from tourists.
- Coordinated with local businesses to stay informed about special offers beneficial to tourists.
OPERATIONS MANAGER
SHIDOLYA TOURS & SAFARIS LTD
ARUSHA
09.2022 - 10.2023
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Developed comprehensive plans for large-scale incentives that involved coordinating multiple teams
- Analyzed sales and marketing data for improved strategies
- Coordinated travel and accommodations for clients
- Arrival briefing and debriefing of clients following a safari
- Directed sales support staff in administrative tasks to help close sales
- Adeptly navigated contract negotiations with hotels, vendors, and suppliers to secure optimal rates and services
- Create and distribute surveys to collect feedback and evaluate success of safari tours
- Prioritized schedules to meet project goals and overall customer satisfaction
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
COMMUNICATIONS AND SALES SPECIALIST
SHIDOLYA TOURS & SAFARIS LTD
ARUSHA
07.2021 - 08.2022
- Creating Government National Parks Portal, Quotes, Safari imprest, and Invoices
- Suggested innovative ideas to increase sales and improve customer experience
- Enhance client relationships through effective communication and presentation to promote and suggest tailored service recommendations
- Utilized social media to promote and increase sales
- Analyzed sales and marketing data for improved strategies
- Coordinated travel and accommodations for clients
- Arrival briefing and debriefing of clients following a safari
- Adeptly navigated contract negotiations with hotels, vendors, and suppliers to secure optimal rates and services
- Create and distribute surveys to collect feedback and evaluate success of safari tours
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Created and implemented sales strategies to successfully meet company targets.
- Interacted well with customers to build connections and nurture relationships.
ASSISTANT MANAGER
CHILLSPOT COFFEE HOUSE
KENYA
08.2019 - 02.2020
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Mentored team members to enhance professional development and accountability in workplace
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Developed strategy to increase sales and drive profits
- Established team priorities, maintained schedules and monitored performance
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Bachelor of Commerce - Marketing
Catholic University of Eastern Africa
Ordinary Diploma - Business Management
Catholic University of Eastern Africa
Skills
- Decision Making and Problem Solving Skills
- Relationship Management
- Flexibility and Adaptability
- Strong analytical Skills
- Communication Skills
- Planning and Organizing
- Teamwork
- International Marketing
- Strategic Thinking
- Advanced Excel Spreadsheet Functions
- Ability to work under pressure and meet Deadlines
- Multilingual
Affiliations
- A member of the current TASAKE (Tanzania Student Association in Kenya)
- Been a youth representative in the Tanzanian community at Catholic University of Eastern Africa
- Organized community services at the Bethsaida Orphanage Center - Nairobi
- Participated in cultural week
Languages
Swahili
Native
English
Fluent
Italian
Beginner
Timeline
TOUR CONSULTANT
RICKSHAW TRAVELS LTD
12.2023 - Current
OPERATIONS MANAGER
SHIDOLYA TOURS & SAFARIS LTD
09.2022 - 10.2023
COMMUNICATIONS AND SALES SPECIALIST
SHIDOLYA TOURS & SAFARIS LTD
07.2021 - 08.2022
ASSISTANT MANAGER
CHILLSPOT COFFEE HOUSE
08.2019 - 02.2020
Ordinary Diploma - Business Management
Catholic University of Eastern Africa
Bachelor of Commerce - Marketing
Catholic University of Eastern Africa
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