Jacqueline Msula

Overall maintenance of efficiency in grounds, housekeeping, maintenance, F & B, Transport and wellness departments;

• Communicating with departmental teams to ensure that guest needs are met, and operations run effectively.
• Lead morning meetings and plan daily tasks depending on the occupancy.
• Ensuring the quality and care of equipment and products.
• Logging in jobs for maintenance issues’ that are to be fixed.
• Daily guest hosting and picking up queues on services we can add to increase guests’ satisfaction (to become creative with the services)
• Assist with stock take and organization in different teams
• Making sure daily administrative tasks are up to date
• Attend training within the lodge for knowledge and skill enhancement.
• Keeping track of core staff contracts and when they are to be renewed or ended.
• Coach staff on strategies to enhance performance and improve customer relations.
• Direct front of house operations to deliver positive guest experiences through friendly service and attention to guest needs
• Recording, ordering and issuing supplies necessary for front-of-house operations.
• Handling guest complaints to maintain positive experience for patrons.
• Upholding operating procedures and safety standards to maximize guest satisfaction.
• Supervising the performance of waitstaff to ensure they were providing excellent service to customers.
• Delivering high level of quality service to each patron, resulting in consistent, positive feedback from guests.
• Ensuring all front-of-house and back of house operations ran smoothly and efficiently.
• Engaging in conversation with guests through use of effective interpersonal and people skills.

• Wrote comprehensive reports outlining findings and translating concepts for technical and non-technical audiences.
• Crafted effective copy for marketing campaigns resulting in high ROI and exceptional SEO results.
• Optimized search engine optimization techniques for website visibility.
• Managed social media accounts, including developing content calendars and posting regularly.
• Designed sleek, on-brand graphics for traditional and digital marketing campaigns.
• Leveraged marketing data to forecast marketing campaign success and sales trends.
• Evaluated digital presence by product, service or brand to help define digital strategies.
• Presented findings to management and executive leadership and fielded questions to help refine strategies.
• Managed customer digital marketing strategies to meet quarterly client sales goals.
• Monitored analytics tools such as Google Analytics to analyze website performance metrics.

• Worked to promote exemplary level of tailored service to each customer, whether through email, by phone or in person.
• Familiarized self with new products and services to engage with customers about features and benefits.
• Motivated sales staff to exceed sales targets by boosting morale with team-building activities and encouraging friendly competition.
• Performed periodic reviews of existing accounts to ensure that customer needs are being met effectively.
• Provided timely feedback on customer service issues or concerns raised by clients.
• transferring/ depositing payments to respectable banks and suppliers
• Issuing flight tickets, hotel reservations, organizing tours and adjusting if any
• Testing and launching new online payment systems for clients
• Managed the entire sales process from prospecting, lead generation, qualification, negotiation and closing.
• Exceed sales goals by 21%, creating key client business plans while receiving 46% of targeted venture capital funding.
• Processed payments and returned receipts, cash, coin and cards to customers.
• Created eye-catching sales adverts to entice customers.
• Organized trade shows to promote company's offerings and services.
• Provided leadership and direction to motivate department associates.